Centre head Work, Jobs in Pallion, Twr (with Salaries)

Vista Aftersales Advisor
Hays Travel —Sunderland
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Head of Business Support and Improvement
Northumberland County Council —Morpeth
- £80,779 - £90,216 a year
- Full-time
- Analysis skills
- AI
- Annual leave
Quick apply
9d
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
7d
Executive Assistant to the Head
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
2h
Head Teacher
Durham County Council —Durham
- £67,898 - £78,702 a year
- Full-time
- Management
- School
- Teaching
8d
Customer Advisor
Vertu Motors —Gateshead
- £26,436.00 - £27,476.80 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
Events Coordinator
Dakota Hotels —Newcastle upon Tyne
- £32,000 a year
- Weekend availability
- Hospitality
- Computer literacy
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7d
Human Resources Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- Full-time
- Management
- Customer service
- Human resources
Quick apply
Deputy Headteacher
Compass Schools —Newcastle upon Tyne
- £47,000 - £59,400 a year
- School
Night Manager
ASDA —Sunderland
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Annual leave
- Employee assistance programme
10d
Internal Auditor (Financial Services)
Sopra Steria —Newcastle upon Tyne
- Up to £49,000 a year
- Hybrid work
- Travel
- IT
- Financial services
- Annual leave
Stock & Systems Manager
ASDA —Washington
- Full-time
- IT
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
7d
SEN Teaching Assistant
Private Client / Direct Payments —Newcastle upon Tyne
- £240 a week
- Part-time
- English
- Driving
- Travel
Quick apply
Office Administration Team Leader
Hay & Kilner —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Life insurance
Quick apply
13d
Logistics Co-ordinator
LOGISTEED UK Limited —Birtley
- £28,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
9d
Electrical Tutor
Learning Curve Group —Sunderland
- £35,000 - £42,000 a year
- Full-time
- Teaching
- Annual leave
Senior Management Accountant
poltronesofà —Sunderland
- £42,000 a year
- Microsoft Excel
- Analysis skills
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
12d
Military Training Instructor
Learning Curve Group —Teesside
- £26,000 - £30,000 a year
- Full-time
- Military
- English
- Classroom experience
- Annual leave
14d
CCTV Operator
Newcastle University —Newcastle upon Tyne
- £27,319 - £28,778 a year
- Full-time
- English
- Microsoft Office
- University
1d
Construction Tutor - Multi-Skills
Learning Curve Group —Sunderland
- £30,000 - £38,000 a year
- Weekend availability
- Construction experience
- Teaching
- Annual leave

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centre head jobs near pallion, twr

Vista Aftersales Advisor

Hays Travel -
Sunderland

Apply Now

Job details

Benefits

Employee discount

Qualifications

Customer service
Organisational skills
Communication skills
Negotiation
Time management

Full job description

Overview

This role is based within the Vista After Sales team and focused on providing an exceptional service to all Agents, Customers and Supplier partners for any Vista, Hays Beds & Hays Transfers existing booking queries.

Role Summary

Vista Aftersales is an operational team which receives high volumes of incomings calls and email enquiries from agents, supplier partners, other head office teams and customers needing assistance in resort. Our focus is ensuring exceptional service, efficiency and accuracy at all times whilst striving to hit team’s KPI’s.

Main Responsibilities

Booking Failures for Vista, Hays Beds, Hays Transfers.
Answering general booking questions.
Booking amendments Vista, Hays Beds, Hays Transfers.
Documentation requests.
Airport and In-resort calls.
Build and maintain relationships with agents, customers & supplier partners.
Identifying and meeting customers’ needs by always providing exceptional customer service.
Pro-actively attempt to minimise financial loss to the business wherever required.
Achieving individual and team KPI’s.
Effectively performing administration duties and follow processes accurately.
Sourcing additional product (different room type/board basis etc.) and manual Hays Beds & Hays Transfers bookings.
Working on various booking exception reports ensuring they are always kept up to date.
Aid internal/external agents and customers in a crisis for Vista, Hays Beds, Hays Transfers.
Assist in minimising losses to the business wherever necessary.
Process errata and schedule changes accurately & effectively

Qualifications & Experience

Experience of working in a similar type of service role

Customer Service

Deliver exceptional customer service to all internal and external agents and customers

Skills

Good organisational and time management skills
Good negotiation skills
Good attention to detail
Good understanding of in-house products/systems and external supplier products/systems
Resilient
Ability to work in a fast-paced call centre environment
Good administration skills

Teamwork

Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
Ability to work effectively with people from diverse backgrounds
Open to change and flexible to suit business needs

Communication

Good verbal and written communication skills
Ability to liaise with staff on various levels
Ability to always remain professional

Values

Commitment to contribute to the growth of the business and the development of the team
Ensure that the Hays Travel values are always demonstrated and that others follow this standard

General

To undertake any other duties that fall into the job criteria
To conform with all company policies and procedures including Health & Safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

centre head jobs in pallion, twr

Vista Aftersales Advisor

Head of Business Support and Improvement

Head of Security Vetting (Operations)

Executive Assistant to the Head

Head Teacher

Customer Advisor

Events Coordinator

Human Resources Manager

Deputy Headteacher

Night Manager

Internal Auditor (Financial Services)

Stock & Systems Manager

SEN Teaching Assistant

Office Administration Team Leader

Logistics Co-ordinator

Electrical Tutor

Senior Management Accountant

Military Training Instructor

CCTV Operator

Construction Tutor - Multi-Skills

I want to receive the latest job alerts for centre head in pallion, twr

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