Quality assurance associate Work, Jobs in Papworth Everard, Cam (with Salaries)

Customer Success Officer - Contracted clients
CMP —Royston
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
14d
Retail Sales Advisor - Stevenage
Oak Furnitureland —Stevenage
- £47,035 - £51,788 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Senior Health Economist
Central East Integrated Care Board —Ely
- £57,528 - £64,750 a year
- Full-time
5d
ICQA Area Manager, ICQA
Amazon UK Services Ltd. —Peterborough
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Associate - Regulatory
HCR —Cambridge
- Annual leave
- Gym membership
Senior Product Manager
MaPS —Bedford
- £75,000 a year
- Hybrid work
- Annual leave
- Employee assistance programme
13d
Director of IELTS Research
Cambridge University Press & Assessment —Cambridge
- £79,300 - £99,100 a year
- Hybrid work
- Doctoral degree
- English
- AI
- Annual leave
12d
Corporate Real Estate Surveyor - Associate/Associate Director
Savills —Peterborough
- Annual leave
Associate Director, IT Delivery Lead
Bicycle Therapeutics —Cambridge
- Full-time
- Computer Science
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
6h
Partner - Trust, Tax and Estates
Stone King —Cambridge
- Full-time
- Hybrid work
- Business development
- Supervising experience
- Organisational skills
Quick apply
Associate Lecturer - Art and Design
The Bedford College Group —Bedford
- £20.50 an hour
- Part-time
- Microsoft Office
- Communication skills
- Teaching
7d
Associate Director Cost Management
Gleeds —Cambridge
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Saturday Retail Sales Advisor
Brewers Decorator Centres —Bedford
- £5,389 - £5,627 a year
- Customer service
- Communication skills
- Employee assistance programme
7d
Senior Associate Solicitor - Education
Stone King —Cambridge
- Full-time
- Hybrid work
- Business development
- Supervising experience
- Organisational skills
Quick apply
3d
Associate Technical Director - Surge / CFD Modelling
Arcadis —Cambridge
- University
- Machine learning
- Mentoring
Principal / Associate Engineer - Building Structures
WSP —Cambridge
- Part-time
- Hybrid work
- Leadership
- Communication skills
- Flexitime
- Work from home
ECC NEC Project Manager
Mace —Peterborough
- Full-time
- Hybrid work
- Oracle
- Project management
- Contracts
Personal Tax Senior Associate
Saffery —Peterborough
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Profit sharing
- Annual leave

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Customer Success Officer - Contracted clients

CMP -
Royston

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
14 days ago

Benefits

Free parking
Casual dress
Sick pay
On-site parking

Qualifications

CRM software
Management
Salesforce
Administrative experience
Organisational skills
Communication skills

Full job description

Overview
CMP is a specialist professional services business, focused on workplace dispute resolution, employee relations and personal development.

We are seeking a dedicated Customer Success Officer working with our contracted clients to join our dynamic team. This role involves building strong relationships with clients, ensuring their satisfaction, and supporting their ongoing success with our services. The ideal candidate will possess excellent communication skills, strong organisational skills with an attention to detail. This position offers an exciting opportunity to contribute to client retention and growth while working in a collaborative environment.

Key Responsibilities

Project Coordination

Act as a central liaison point between clients, associates, Client Relationship Managers, and internal teams
Set up and manage projects across systems
Ensure all case/project information is complete, accurate, and accessible to stakeholders
Allocate associates to work in line with contractual KPIs and operational strategy
Monitor delivery, highlighting risks, capacity issues, and over/under delivery
Attend client meetings and reviews where required

Delivery Management & Reporting

Maintain oversight of project progress, timelines, and volumes
Produce and distribute weekly reporting and contract performance data
Ensure adherence to Quality Delivery Plan standards and contribute to continuous improvement
Manage stakeholder communications and ensure documentation is correct and up to date

Resource & Associate Management

Track associate availability and deployment
Coordinate quality assurance, supervision, and mentoring where needed
Support smooth workflow through query handling and internal coordination

Financial & Commercial Oversight

Monitor budgets and Purchase Order (PO) limits, escalating issues
Check and approve associate invoices against timesheets
Liaise with Finance to raise invoices and close projects

Data Management

Maintain accurate CRM (e.g. Salesforce) and database records
Input evaluation and confidential data, ensuring integrity and compliance

Compliance & Governance

Adhere to company policies, procedures, and H&S requirements
Ensure information security compliance (e.g. ISO27001, CE/CE+)
Follow document control, branding standards, and behavioural framework
Build and maintain positive client and associate relationships

In carrying out these duties the post holder will:

Undertake any other duties reasonably required by the line manager or senior leadership team.

Person Specification

Previous experience in an administrative or coordination role
Experience using CRM systems (e.g. Salesforce), Microsoft 365 desirable
Strong verbal and written communication with high attention to detail
Ability to work in a fast-paced, dynamic team environment
Self-motivated with strong organisational skills
Behavioural Attributes
Confident and professional when engaging with multiple stakeholders
Strong ability to coordinate, prioritise, and manage competing demands

Pay: £27,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking
Sick pay

Work Location: Hybrid remote in Royston SG8 5NT

Quick apply

Refine Your Search

quality assurance associate jobs in papworth everard, cam

Customer Success Officer - Contracted clients

Retail Sales Advisor - Stevenage

Senior Health Economist

ICQA Area Manager, ICQA

Associate - Regulatory

Senior Product Manager

Director of IELTS Research

Corporate Real Estate Surveyor - Associate/Associate Director

Associate Director, IT Delivery Lead

Partner - Trust, Tax and Estates

Associate Lecturer - Art and Design

Associate Director Cost Management

Saturday Retail Sales Advisor

Senior Associate Solicitor - Education

Associate Technical Director - Surge / CFD Modelling

Principal / Associate Engineer - Building Structures

ECC NEC Project Manager

Personal Tax Senior Associate

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