Patient access occupations Work, Jobs in Parbold, Lan (with Salaries)

Patient Call Handler
The Functional Gut Group —Manchester
- £30,000 a year
- Overtime
- Customer service
- GP surgery experience
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
3d
Patient Advsior
Optimax Clinics Limited —Manchester
- £26,436.80 a year
- Weekend availability
- Customer service
- Travel
- Patient care
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Admission & Discharge Co-ordinator Neuro Services.
Impression Health and support LTD (Derby House ) —Liverpool
- From £60,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
4d
Outpatient Receptionist
The Walton Centre NHS Foundation Trust —Liverpool
- £25,272 a year
- Part-time
- Annual leave
2d
General Practice Receptionist
Euxton Medical Centre —Chorley
- £12.71 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
Quick apply
2h
Care Co-ordinator
Salford North Primary Care Alliance —Manchester
- From £28,392 a year
- Part-time
- Organisational skills
- In-person
- Leadership
- Health & wellbeing programme
- Sick pay
Quick apply
6d
Consultant PA - Wrightington
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £28,392 - £31,157 a year
- Part-time
- Microsoft Office
- Typing
- Communication skills
- Annual leave
3d
Receptionist
mydentist —Chorley
- Up to £12.97 an hour
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
3d
Medical Receptionist
Abbey Fertility Clinic —Chester
- £23,000 - £25,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
10d
Ward Clerk - Gynae & Early Pregnancy Assessment Unit
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £25,272 a year
- 8 hour shift
- Administrative experience
- Organisational skills
- Front desk
9d
Personal Customer Advisor
Bullen Healthcare —Liverpool
- £12.91 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Flexible schedule
Quick apply
Care Navigator - AM
Library House Surgery —Chorley
- £12.85 - £12.95 an hour
- Part-time
- Microsoft Word
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
10d
Administrator
NHS Professionals —Widnes
- £12.92 an hour
- Temporary
- Microsoft Word
- Management
- Accounting
Quick apply
13d
Switchboard Operator
East Lancashire Hospitals NHS Trust —Preston
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Communication skills
2d
Radiology receptionist
The Walton Centre NHS Foundation Trust —Liverpool
- £25,272 a year
- Part-time
- Customer service
- Communication skills
4d
Care Navigator
Murdishaw Health Centre —Runcorn
- £12.71 an hour
- Part-time
- Hospitality
- Microsoft Excel
- Customer service
Quick apply
3d
Contact Cares Advisor
St. Helens Council —St Helens
- £27,711 - £30,060 a year
- Weekend availability
- Communication skills
- Relocation assistance
12d
Booking & Scheduling Clerk
Northern Care Alliance NHS Foundation Trust —Rochdale
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Annual leave
2d
Clinical Support Secretary - RAEI
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £25,760 - £27,476 a year
- Part-time
- Supervising experience
- Typing
- Medical terminology
3d
Emergency Department Patient Flow Assistant
Blackpool Teaching Hospitals NHS Foundation Trust —Blackpool
- £25,760 - £27,476 a year
- Full-time
11d

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Patient Call Handler

The Functional Gut Group
Manchester

Quick apply

Job details

Full-time | Fixed term contract
£30,000 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
GP surgery experience
GCSE
Administrative experience
Organisational skills
Medical terminology
Communication skills
Time management
Office experience

Full job description

KEY RESPONSIBILITIES:

The Patient Call Handler is responsible for managing incoming and outgoing calls, providing patients with accurate information, and ensuring a high standard of customer service. The role supports the smooth operation of clinical services by effectively handling enquiries, booking appointments, and directing patients appropriately.

MAIN DUTIES AND RESPONSIBILITIES:

· Answer incoming calls from patients in a professional and empathetic manner

· Respond to patient enquiries, requests and concerns providing clear and accurate information

· Deliver a high standard of patient care and customer service at all times

· Handle sensitive situations with professionalism and discretion

· Manage challenging calls calmly and effectively

· Navigate high call volumes efficiently

· Escalate urgent or complex queries to the appropriate clinical or management team

Appointment Management and Patient Communication

· Book, amend, and cancel patient appointments in line with service procedures

· Prioritise urgent cases appropriately (following protocols)

· Provide clear information about services, opening times, and procedures

· Relay messages accurately to clinicians and staff

· Record call details and outcomes clearly within the patient records accurately

· Support general administrative tasks

· Follow practice protocols to identify urgent or emergency cases

· Escalate calls to clinicians when necessary

Confidentiality and Compliance

· Maintain strict patient confidentiality in line with GDPR

· Follow all policies relating to data protection and information governance

· Adhere to safeguarding and clinical safety procedures

QUALITICATIONS AND SKILLS REQUIRED:

· Previous experience in a call handling, customer service, or healthcare environment

· Excellent communication and listening skills

· Ability to remain calm under pressure

· Ability to multi-task, manage conflicting priorities &requests, and problem-solving skills

· Professional and polite telephone manner

· Strong ICT skills with experience of data inputting, using Microsoft packages and Patient Management systems

· Excellent organisational skills to meet the demands of the role, maintaining concentration and accuracy

· Ability to provide empathy and professionalism to all callers

· Previous experience in a GP practice or healthcare setting

· Understanding of medical terminology

· Customer service or qualification (desirable)

GENERAL:

· Willingness to work to all Policies and Procedures in place, including undertaking any mandatory training when necessary.

· Ability to work to any deadlines set, using own initiative or as part of a team.

· Flexibility to work occasional out of hours, travel both within and outside of the UK (all expenses will be covered), and assist with any ad-hoc duties that may be required for the Service needs.

· Willingness to undertake an Standard DBS check.

SALARY AND BENEFITS:

Salary: £30,000 per annum
Contract type: 12-month fixed term contract
Location: Manchester
Hours: 40 hours per week over 5 days (Monday to Friday)
Position is clinic based from 8am to 4.30pm daily
Annual Leave: 25 days starting from 1st March plus Bank Holidays
Overtime and TOIL available
Private Health Cover (following completion of the 6-month probationary period)
Employee pension scheme
Birthday day off
Access to EAP (Employee Assistance Programme)
Bike2work Scheme

Pay: £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in parbold, lan

Patient Call Handler

Patient Advsior

Admission & Discharge Co-ordinator Neuro Services.

Outpatient Receptionist

General Practice Receptionist

Care Co-ordinator

Consultant PA - Wrightington

Receptionist

Medical Receptionist

Ward Clerk - Gynae & Early Pregnancy Assessment Unit

Personal Customer Advisor

Care Navigator - AM

Administrator

Switchboard Operator

Radiology receptionist

Care Navigator

Contact Cares Advisor

Booking & Scheduling Clerk

Clinical Support Secretary - RAEI

Emergency Department Patient Flow Assistant

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