Service desk agent Work, Jobs in Parbold, Lan (with Salaries)

IT Service Desk Engineer
Infinium IT Ltd —Preston
- £25,875 - £28,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Annual leave
Quick apply
3d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Passenger Services Agent
PrimeFlight —Manchester
- Customer service
- Communication skills
- Free parking
- Employee discount
9d
Guest Service Assistant
Holiday Inn Manchester West —Salford
- £12.71 an hour
- Full-time
- Hospitality
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
Resident Service Agent
NAA-Jones Lang LaSalle Resources —Manchester
- Full-time
- Customer service
- Organisational skills
- IT
- Flexible schedule
Quick apply
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
3d
Senior Engineering Technician
Amey Ltd —Manchester
- Annual leave
Quick apply
IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- IT
- Communication skills
DevOps Engineer
Cegedim Group —Buckshaw Village
- DevOps
- Windows
- Scripting
Head of Shopping Centre Lettings
IM Group Services Limited —Blackburn
- £70,000 - £90,000 a year
- Full-time
- Administrative experience
- Travel
- Organisational skills
Quick apply
3d

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1st line Service Desk Agent
Cybertill —Prescot
Strive to meet all SLA’s set with our customers and work under pressure and within strict timescales. Flexibility on working hours our Service Desk covers 7…
£24,975.05 a year

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service desk agent jobs near parbold, lan

IT Service Desk Engineer

Infinium IT Ltd -
Preston

Quick apply

Job details

Full-time
£25,875 - £28,000 a year
3 days ago

Benefits

Free parking
Annual leave

Qualifications

Microsoft Windows Server
Windows
IT support
IT
Communication skills
Active Directory
Help desk

Full job description

Role Details

Due to a truly exciting period of growth we are looking to recruit an enthusiastic and experienced Service Desk Agent, to join our team, based out of our Preston Head office

Location: Preston, Head Office

Salary: £25,875 - £28,000 (subject to experience)

Hours: 40 hours working 5 days out of 7

The Role:

We have an exciting opportunity for a Service Desk Agent to join our friendly and supportive Service Desk Team, and work within the core of our business. As the first point of contact with clients and customers you will provide a highly professional and responsive service to all callers. Dispatching calls and e-mails to engineers accurately within a timely manner whilst updating and amending information as changes occur.

A quote from a member of our Service Desk Team
“The team immediately made me feel welcome, it’s a friendly and supportive place to work, and since joining I have learnt so much. The role is challenging, with opportunities to learn new systems and technologies and progression routes within the company”.

The comprehensive package and benefits offered at Infinium includes.

Competitive salary from £25,875 up to £28,000
Competitive annual leave allowance with additional days accrued with length of service.
Extensive training and development opportunities with internal progression available.
Free home internet or Sim card, Wellbeing package including discounted gym, support towards optical and dental treatment and others, Paid Company Sick leave, Free parking, and regular team social events to name but a few.

As a Service Desk Agent your duties will include:

Provide excellent customer support responding to incidents & requests via telephone and the company ticketing system.
Create and handle service desk tickets through to escalation or resolution in line with SLAs and thresholds.
Telephony call workflow, ensuring calls are answered and routed efficiently.
Undertake scheduled daily tasks.
Check monitoring systems for incidents and warning, action or escalate as required.
Communicate to customers, the team and business when changes in process or customers occur.

To be successful in your application of Service Desk Agent you should be able to demonstrate:

Adaptive communication skills to best support customer needs
An ability to communicate clearly and effectively on multiple channels.
The Ability to work well as part of a team and build effective relationships.
Time and task management skills
An ability to liaise with technical experts.

Required skills, knowledge, experience and/or Qualifications include:

Good clear telephony manner – (Essential)
Use of incident or ticket management systems – (Essential)
Good written communication skills – (Essential)
Desktop IT knowledge – (Desirable)

Pay: £25,875.00-£28,000.00 per year

Work Location: In person

Quick apply

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service desk agent jobs in parbold, lan

IT Service Desk Engineer

1st line Service Desk Agent

Passenger Services Agent

Guest Service Assistant

Resident Service Agent

Guest Service Manager

Senior Engineering Technician

IT Service Management Senior Business Analyst

DevOps Engineer

Head of Shopping Centre Lettings

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