Do you have strong people skills, a passion for supporting older and vulnerable residents, and the ability to deliver high‑quality housing management services? We’re looking for a Sheltered Scheme Manager to join our team and provide day‑to‑day management of our sheltered and independent living schemes across Liverpool. You’ll play a vital role in helping residents over 55 live safely, independently and confidently within their homes and communities.
What you’ll be doing:
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Deliver day‑to‑day housing management across sheltered and independent living schemes, ensuring compliance and high‑quality service delivery.
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Respond to resident enquiries, low‑level disputes, emergencies and daily wellbeing checks, promoting safety, independence and positive outcomes.
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Complete risk and needs assessments, annual reviews, support plans and case management activities to help residents remain safe at home.
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Support the lettings process, including viewings, inductions and promoting the benefits of sheltered housing to minimise voids.
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Empower residents to engage in activities and events that promote health, wellbeing and social inclusion.
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Assist residents with tenancy sustainment, digital access, welfare benefit applications, budgeting advice and referrals for aids, adaptations and assistive technology.
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Work collaboratively with internal teams, external agencies and multi‑agency partners to support independent living and effective signposting.
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Use the OKEachDay service to share information and respond to resident queries.
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Participate in scheme audits, inspections, health and safety checks, fire alarm testing and monitoring of communal areas.
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Report and escalate repairs, liaise with contractors and monitor the quality of completed works.
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Promote safeguarding, reporting concerns promptly in line with Torus and Local Authority policies.
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Support marketing and promotional activity to raise awareness of sheltered housing and attract new applicants.
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Maintain accurate records, ensure data security and contribute to value‑for‑money and continuous improvement objectives.
What we’re looking for:
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GCSE Grade 4+ (or equivalent) in English and Maths.
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CIH Level 3 or willingness to work towards.
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Experience working in sheltered housing, housing management or social care with older or vulnerable people.
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Experience completing assessments, support plans and managing a caseload.
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Strong multi‑agency working experience and ability to make decisions in challenging situations.
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Ability to listen, understand and signpost effectively.
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Personal resilience and strategies for managing difficult situations.
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Experience providing budgeting advice and basic welfare benefit support.
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Knowledge of safeguarding practices and procedures.
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Ability to build rapport while maintaining professional boundaries.
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Commitment to equality, diversity, health and safety and high‑quality service delivery.
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Confident using ICT systems and digital communication tools.
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Flexible approach to work, including evenings and weekends when required.
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Ability to travel to various locations using own transport.
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Ability to work from home when required.
Interview Process:
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Candidates will be invited to attend an interview, which will include a competency‑based discussion exploring relevant experience, safeguarding awareness, housing management knowledge and customer‑focused behaviours. Interviews will take place at our Liverpool City Centre Office on Thursday 9th July 2026.
Additional Information:
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Each successful applicant will be required to complete the following pre‑employment checks prior to a start date being agreed:
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Right to work verification
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Qualification certificate check (where applicable)
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Two completed references
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Occupational Health questionnaire – Fit for Work
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Enhanced DBS is required
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Completion of all new starter documentation including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
