Warehouse & customer service Work, Jobs in Partridge Green, Eng (with Salaries)

Warehouse & Customer Service Coordinator
St. C Travel Goods Ltd —Partridge Green
- £27,000 - £30,000 a year
- Full-time
- Computer literacy
- Forklift
- Organisational skills
- Free parking
Quick apply
6d
Sales Assistant
Fargro Ltd. —Tangmere
- Full-time
- Customer service
- Cleaning
- Warehouse experience
- Free parking
- Employee discount
Quick apply
1d
Inventory Controller Admin and warehouse
March Scopes Ltd —Crawley
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
Quick apply
Warehouse - Warehouse Operative
Evri —Crawley
- £12.94 an hour
- Full-time
- Annual leave
Yard Sales Assistant
Travis Perkins —Bognor Regis
- Full-time
- Customer service
- Forklift
13d
Counter Sales / Warehouse Person
Howdens Joinery Co. —Leatherhead
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
13d
Warehouse Team Member - Fixed Term Contract
Bird & Blend Tea Co. —Worthing
- £13.45 an hour
- Full-time
- Hybrid work
- No experience needed
- University
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
8d
Fulfilment Supervisor
Ancient + Brave —Lewes
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Senior Store Assistant - Keyholder
Toolstation —Hailsham
- £13.07 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
- Employee discount
3h

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Warehouse & Customer Service Coordinator

St. C Travel Goods Ltd
Partridge Green

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
6 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Container unloading
Returns processing
Computer literacy
Goods-out loading and unloading
Warehouse management system
Forklift
Organisational skills
Warehouse experience
Customer support
Supply chain warehousing
Customer interaction
Phone etiquette
Forklift Licence
Picking & packing
Stocktaking
Vehicle loading
Communication skills
Supply chain customer service
Load & unload

Full job description

St. C Travel Goods Ltd / Goplaces.co.uk - Warehouse & Customer Service Coordinator

Location: Partridge Green (near Horsham), West Sussex
Department: Warehouse & Logistics
Reports to: Warehouse & Logistics Manager
Job Type: Full-time 8.30am – 5.30pm

About the Role

We are looking for a Warehouse & Customer Service Coordinator to join our team and play a key role within our e-commerce and wholesale travel goods business.

This is a hands-on, varied role for someone who is equally comfortable helping a customer choose the right suitcase as they are picking and dispatching orders from the warehouse. You will be one of the main points of contact for our Go Places customers, handling enquiries, returns, delivery issues and warranty claims, while also supporting the day-to-day running of the warehouse and fulfilment operation.

You will work closely with the Warehouse & Logistics Manager, helping to ensure orders are fulfilled accurately and efficiently, stock is well organised, and customers receive a high level of service from order through to aftercare.

Key Responsibilities

Customer Service

Act as a key customer service contact for Go Places, dealing with customer enquiries by phone, email and other relevant channels.
Advise customers on which suitcase or product is most suitable for their needs.
Manage customer returns from initial enquiry through to resolution.
Liaise with DPD regarding missing, delayed or misdelivered parcels and resolve courier-related issues on behalf of customers.

Warranty & Repairs

Manage customer warranty claims from initial contact through to resolution.
Assess warranty issues and arrange the collection of faulty or damaged cases from customers.
Coordinate the return of products to manufacturers for assessment, repair or replacement.
Handle warranty enquiries for our own-brand Qubed products. Arrange repairs, replacement parts and replacement products where required.

Order Picking & Fulfilment

Pick and fulfil customer orders accurately and load outgoing orders onto trucks safely and efficiently.
Liaise with DPD to ensure there is sufficient van capacity to dispatch all daily orders.
Help resolve any fulfilment or dispatch issues that may affect customer deliveries.

Warehouse & Logistics Support

Work closely with the Warehouse & Logistics Manager to support the smooth running of the warehouse.
Assist with regular stock takes and maintain accurate stock records.
Help organise and maintain warehouse stock to ensure products are stored safely, efficiently and are easy to locate.
Assist with incoming wholesale containers and deliveries, including unloading, checking and organising stock.
Operate forklift trucks safely and responsibly as required.

Skills & Experience

Essential:

Valid Forklift Truck Licence.
Previous experience in a warehouse, fulfilment or similar operational environment.
Strong customer service and communication skills with the ability to communicate confidently and professionally with customers.
Good organisational skills and attention to detail.
Ability to manage multiple customer queries and operational tasks at the same time.
Comfortable using computer systems and online platforms.
Ability to work independently while also being a reliable member of a wider team.
A practical, hands-on approach to problem solving.

Desirable:

Experience using Shopify.
Experience with stock control and warehouse management systems.

What We're Looking For

We're looking for someone who is organised, practical, customer-focused and willing to get stuck in.

You'll need to be someone who takes ownership of issues, follows things through to completion and understands that great customer service doesn't stop once an order has been delivered.

Most importantly, we're looking for someone who is reliable, proactive and takes pride in getting things done properly.

Pay: £27,000.00-£30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Partridge Green, West Sussex: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

Forklift Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

warehouse & customer service jobs in partridge green, eng

Warehouse & Customer Service Coordinator

Sales Assistant

Inventory Controller Admin and warehouse

Warehouse - Warehouse Operative

Yard Sales Assistant

Counter Sales / Warehouse Person

Warehouse Team Member - Fixed Term Contract

Fulfilment Supervisor

Senior Store Assistant - Keyholder

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