Customer experience manager Work, Jobs in Patchway, Gls (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
- Annual leave
Patient Engagement & Dental Administrator
EvoDental —Almondsbury
- From £28,000 a year
- Full-time
- Hotel
- Business development
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
National Account Coordinator
Yate Supplies —Bristol
- £25,250.16 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Presentation skills
- Health & wellbeing programme
- Employee discount
Quick apply
Events & Hospitality Manager
Westonbirt School —Tetbury
- Up to £42,000 a year
- Weekend availability
- Hybrid work
- Business development
- Project management
- Organisational skills
- Free parking
- Employee discount
Quick apply
Sales Advisor
The White Company —Bristol
- Cash handling
- Employee discount
9d
General Manager
Butcombe Group —Almondsbury
- £42,000 - £46,000 a year
- Full-time
- Serving
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Customer Resolutions Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
5d
Duty Manager
Riverside Leisure Club —Bristol
- From £13.07 an hour
- Part-time
- Writing skills
- Data entry
- Cleaning
- Free parking
- Gym membership
Quick apply
Business Order Administrator
Avon and Somerset Constabulary —Bristol
- £27,204 - £29,859 a year
- Full-time
- Hybrid work
- Data entry
- Employee discount
3d
Trainee Property Manager
Abode Property Management —Clifton
- £25,000 - £26,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Sales - Sales Advisor - UK
New Look —Patchway
- Part-time
- Customer service
Part Time Sales Assistant/Stylist - Rodd & Gunn - Cribbs Causeway
Rodd&Gunn UK Ltd —Bristol
- £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
6d
Collections Customer Operations Manager
Royal Mail Group —Bristol
- £45,888 - £50,476 a year
- Full-time
- Customer service
- Travel
- Leadership
- Annual leave
- Sick pay
3d
Senior Customer Success Manager
SBS —Bristol
- Hybrid work
- Communication skills
- Annual leave
13d
Operations Manager
EMR Group —Sharpness
- Full-time
- Continuous improvement
- Team management
- Annual leave
Quick apply
Engagement Manager - Business Growth Team
NCC —Bristol
- £58,341 - £73,057 a year
- Call to connect
- Hybrid work
- Business development
- University
- Manufacturing
- Flexible schedule
14d
Assistant Manager
Smiggle —Bristol
- Full-time
- Customer service
- In-person
- Guest services
- Store discount
- Annual leave
Quick apply
Strategic Relationship Manager
Ecotricity —Stroud
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Work from home
Quick apply
11d
Event Manager
The Subscription Rooms —Stroud
- £13.50 an hour
- Part-time
- Management
- Computer literacy
- Supervising experience
- Flexitime
- Employee discount
Quick apply
11d
Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
- Budgeting
Quick apply
10d

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Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
B2B
Customer support
Customer interaction
SaaS
AI
Analytics

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham. Travel to other Zellis offices will also be required as part of the role.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis, supporting reporting and decision-making
Collaborate with Support, Product, Implementations & Commercial team to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Confidence & gravitas when communicating with internal and external stakeholders at all levels, to report findings, suggest improvements as well as ensuring accountability cross functionally.
Confidence to communicate openly & honestly with customers, whilst also maintaining a level of confidentiality
Ability to navigate ambuiguity
Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data such as NPS (Net Promoter Score)
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Our Recruitment Process

We want to ensure you have a great candidate experience, and be as transparent as possible about what to expect:

Recruiter Shortlist - Our team will review your application against the role requirements to identify candidates to progress.

Recruiter Screening (30 Minutes) - All shortlisted candidates will then be contacted for an initial conversation with our recruitment team to discuss your experience, motivations and answer any questions about the role.

Virtual Interview - (30 Minutes) - A short call with the hiring team to explore your background in more depth and give you a clearer picture of the team and role.

On-Site Assessment (2 hours, Peterborough office) - A final in person stage including: A competency based interview, exploring your past experience & skills. and a scenario based interview, assessing how you'd approach real situations relevant to the role.

We aim to keep you updated at each stage and will let you know outcomes as promptly as possible.

Apply Now

Refine Your Search

customer experience manager jobs in patchway, gls

Customer Experience Manager

Patient Engagement & Dental Administrator

National Account Coordinator

Events & Hospitality Manager

Sales Advisor

General Manager

Customer Resolutions Manager

Duty Manager

Business Order Administrator

Trainee Property Manager

Sales - Sales Advisor - UK

Part Time Sales Assistant/Stylist - Rodd & Gunn - Cribbs Causeway

Collections Customer Operations Manager

Senior Customer Success Manager

Operations Manager

Engagement Manager - Business Growth Team

Assistant Manager

Strategic Relationship Manager

Event Manager

Head of Product - Dairy

I want to receive the latest job alerts for customer experience manager in patchway, gls

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