incident manager Work, Jobs in patchway, gls (with Salaries)

111 Contact Centre Operational Lead (Clinical)
Practice Plus Group IUC —Bristol
- £53,644.08 a year
- Weekend availability
- Management
- In-person
- Leadership
7d
Security & Parking Operations Manager
North Bristol NHS Trust —Bristol
- £39,959 - £48,117 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
3d
Health and Safety Advisor
South Gloucestershire Council —Yate
- £40,777 - £44,075 a year
- Full-time
- Annual leave
- Employee discount
Data Protection Manager
RAC —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Flexible schedule
2d
Service Desk Manager
Babcock International —Bristol
- £44,600 - £55,800 a year
- Full-time
- Agile
- IT
- SDLC
- Annual leave
- Employee assistance programme
Information Governance Manager
Somerset Bridge Group —Bristol
- Up to £90,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
19h
Facilities Coordinator
JLL —Bristol
- Travel
14d
Transport Manager
James Latham —Yate
- Monday to Friday
- Organisational skills
- Communication skills
8d
Hub Manager - Avonmouth & South West
TruckForce —Bristol
- Employee discount
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Travel
- In-person
Quick apply
14d
General Manager - Student Housing
Hines —Bristol
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Supervisor
ABM —Stoke Gifford
- £15 an hour
- Part-time
- Customer service
- Leadership
- Communication skills
Housing Officer (Bristol, South Glos & North Somerset) - Part-Time 18.5 hours
Curo —Bristol
- £33,475 a month
- Part-time
- Hybrid work
- Annual leave
- Employee assistance programme
1d
Assistant Project Manager
National Highways —Bristol
- £39,340 - £44,970 a year
- Full-time
- Project management
5d
Contracts Manager
Lancer Scott —Bristol
- £48,000 - £53,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Administrator
Grundon —Bristol
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Associate Service Delivery Manager
Babcock International —Bristol
- £33,900 - £42,400 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
HSE Manager
Framatome —Avonmouth
- Full-time
- Travel
- Organisational skills
- Construction
- Annual leave
- Employee assistance programme
Quick apply
Technical Facilities Manager
Oxford Instruments plc —Bristol
- Engineering
- Leadership
- Annual leave
Air Safety Manager - Defence Operations
Tekever —Bristol
- Military
- Travel
Quick apply
3d

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111 Contact Centre Operational Lead (Clinical)

Practice Plus Group IUC -
Bristol

Apply Now

Job details

Permanent
£53,644.08 a year
7 days ago

Qualifications

Management
Leadership

Full job description

About The Role

Location: Site‑based, Bristol 111
Hours: Full‑time, including weekends and bank holidays (50% of hours during peak demand)

Salary: £53644.08

Practice Plus Group is seeking a 111 Contact Centre Operational Lead (Clinical) to provide strong operational oversight and clinical leadership within our busy 111 contact centre. This is a key role ensuring that our team delivers safe, effective, compassionate care in line with NHSE commissioning and CQC standards.

What you'll be doing

As the Operational Lead (Clinical), you will:

Provide operational oversight and clinical guidance to all clinical and non‑clinical contact centre staff.
Lead, manage, and develop Team Managers, supporting productivity, engagement, and compliance.
Ensure delivery of services to business KPIs and locally commissioned patient pathways.
Promote a safe, caring, responsive, effective and well‑led culture aligned with CQC standards.
Support the handling of complaints, incidents, and adverse events, providing expert clinical guidance.
Manage on‑the‑day performance in collaboration with the Operational Delivery Team and Workforce Planning.
Represent the contact centre at internal and external meetings, including ICB and quality forums.
Provide Bronze-level operational representation during duty periods, responding to BCP incidents as required.
Support clinical development, ensuring clinicians get the coaching and guidance they need.
Ensure appropriate scheduling, including for Team Managers and Clinical Advisors.
Act as the site clinical point of contact when on duty and ensure escalation pathways are followed.
Support site-based clinical recruitment and contribute to policy development.

What we’ll look for in you

Education & Qualifications

5 GCSEs (Grade 5 or above) OR equivalent experience
UK‑registered healthcare professional (sanction‑free registration)

Experience

Strong background in healthcare or clinical delivery
Proven clinical leadership experience

Skills & Competencies

High standard of clinical knowledge and current CPD
Understanding of contact centre metrics and resource planning
Strong people management and problem‑solving skills
Ability to interpret technical/clinical information and regulations
Confident in presenting to stakeholders and leading teams
Ability to work in a fast‑paced, multi‑layered environment

If you'd like to learn more about this role, or have any questions, please contact Valentin on [email protected]

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

#LI-VB1

Apply Now

Refine Your Search

incident manager jobs in patchway, gls

111 Contact Centre Operational Lead (Clinical)

Security & Parking Operations Manager

Health and Safety Advisor

Data Protection Manager

Service Desk Manager

Information Governance Manager

Facilities Coordinator

Transport Manager

Hub Manager - Avonmouth & South West

Facilities Coordinator

General Manager - Student Housing

Supervisor

Housing Officer (Bristol, South Glos & North Somerset) - Part-Time 18.5 hours

Assistant Project Manager

Contracts Manager

Administrator

Associate Service Delivery Manager

HSE Manager

Technical Facilities Manager

Air Safety Manager - Defence Operations

I want to receive the latest job alerts for incident manager in patchway, gls

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