Tenancy Compliance Case Manager (Anti-Social Behaviour)
£ 39,993 pro rata | Bath, North East Somerset | Permanent
Full Time | 37 hours per week | Hybrid
Behind Every Case. Your Investigation. A Solution.
Ready to use your investigative skills in a role with better work-life balance? If you're from policing, social services, domestic abuse services, housing, or legal backgrounds and seeking a meaningful change, this could be perfect for you.
At Curo, we believe everyone deserves to feel safe in their home and community. Behind every noise complaint or tenancy issue is a human story that needs the right approach. Our Case Managers are the investigators who step in when situations become complex. They find solutions that support those who need help while protecting the wider community.
You'll recognise the work - domestic abuse cases, safeguarding concerns, multi-agency partnerships, evidence gathering, and court presentations. The difference? You'll have the time to see cases through properly, with Monday-Wednesday working, no shift patterns, and a supportive team that understands the emotional demands of this work.
What you'll be doing
Managing a tenancy compliance caseload of complex cases involving anti-social behaviour (ASB), tenancy breaches, domestic abuse, hate crime, and safeguarding (protecting vulnerable people)
Investigating incidents thoroughly and gathering evidence to understand what happened
Supporting victims and witnesses throughout the process, keeping them informed and giving practical advice
Working with those causing harm to address root causes and help them keep their tenancies where possible
Preparing legal cases and presenting evidence in court around 2-3 times per month, working with our solicitors
Building partnerships with police, social services, and local authorities to tackle complex housing issues
Using conflict resolution, mediation, and restorative justice approaches to find solutions
Ensuring tenancy compliance through effective case management.
What you'll get in return
Beyond a competitive salary and the chance to make a real difference every day, you'll get:
26 days annual leave per year (pro rata, plus bank holidays) rising to 29 days after 3 years
Your birthday off as an extra holiday
Up to 10% matched pension contribution (pro rata)
Flexible working arrangements within your Monday-Wednesday pattern
Free parking at many of our locations
Flexible benefits which might include a Health Cash Plan
Access to an Employee Assistance Programme for your wellbeing
Comprehensive training and development opportunities
More about you
Your experience in policing, social services, domestic abuse services, housing, or legal work has given you skills we value. You understand what it's like to deal with vulnerable people, challenging situations, and the emotional toll this work can take. That's exactly why you'll fit well with our supportive team approach.
Essential:
Strong investigative mindset with attention to detail and curiosity to gather evidence
Excellent communication skills for working with distressed customers and partner agencies
Resilience and emotional intelligence when dealing with challenging or vulnerable customers
Ability to remain calm under pressure and make sound decisions in complex situations
Strong organisational skills to manage a varied caseload and prioritise tasks effectively
Current driving licence and access to a vehicle for customer visits
Desirable:
Curo
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.
We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our team at [email protected]
