Customer service team lead Work, Jobs in Paulton, Som (with Salaries)

Service / Customer Pillar Lead
M&G plc —Bath
- Full-time
- Continuous improvement
- Driving
- Leadership
- Annual leave
7h
Customer Service Team Leader
M&G plc —Bath
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
13d
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Team Leader
Card Factory —Shepton Mallet
- £13 an hour
- Leadership
Canvassing Team Manager – Milk & More- Residential
Milk & More —Bristol
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Employee discount
Quick apply
Operations Lead
Our Media —Bristol
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Marketing
- Annual leave
Quick apply
10d
Team Leader
Southern Coop —Burnham-on-Sea
- £13.50 an hour
- Temporary
- Employee assistance programme
- Employee discount
Customer Service Team Leader
Paddy Power —Bridgwater
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Case Officer Team Leader
Aster Group —Devizes
- £36,787 a year
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
6d
Sales Ledger Team Leader
HFT —Bristol
- £35,889.58 a year
- Full-time
- Microsoft Excel
- Sales
- Supervising experience
Quick apply
3d
Lead Nightshift Manager
Sainsbury's —Bath
- From £36,250 a year
- Full-time
- Management
- Leadership
- Employee discount
6d
Business Readiness Lead
Ayvens —Bristol
- Full-time
- Customer service
- Agile
- Referral programme
Member Options Team Lead
CLFIS Limited —Bristol
- Leadership
- Communication skills
- Tax experience
13d
Team Leader
Mountain warehouse —Bridgwater
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
People & Service Team Leader
River Island —Bristol
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Communications & Social Engagement Lead
Amey Ltd —Aust
- Hybrid work
- Management
- Organisational skills
- Contracts
- Annual leave
Quick apply
12d
Project Delivery Lead
Flogas Britain —Bristol
- Hybrid work
- PMP
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service Team Leader
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You will be expected to roll your sleeves up and get stuck in, whether it’s helping a colleague, working some work items or cases, talking to our customers,…
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Customer Service Team Leader
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Act as part of the wider operational leadership team, driving collective outcomes. You will lead a team responsible for supporting a wide range of customer…
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customer service team lead jobs near paulton, som

Service / Customer Pillar Lead

M&G plc -
Bath

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Job details

Full-time
7 hours ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Continuous improvement
Driving
Leadership

Full job description

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

This role leads the Service & Customer Outcomes Oversight team and provides integrated oversight across service performance and customer outcomes within outsourced operations.

To manage a small oversight team, ensuring consistent MI, effective challenge of the BPO provider, and timely escalation and remediation of service and customer outcome risks.

Key Work Level Accountabilities:

Lead oversight across service performance and customer outcomes, ensuring consistent challenge and evidence
Provide consolidated insight linking service drivers (e.g. backlog, SLA issues) to customer impacts (e.g. complaints, redress)
Embed Consumer Duty expectations into oversight MI, governance and escalation thresholds
Ensure team outputs are audit-ready and actions are tracked to closure

Key Responsibilities for this role:

Team leadership & delivery

Manage and develop oversight colleagues; allocate workload and ensure coverage/resilience
Set standards for MI review, challenge quality and escalation practices
Coordinate deep dives and thematic reviews across service and outcomes

Governance, MI & escalation

Produce consolidated reporting for senior stakeholders and governance forums
Lead escalation of material service and customer outcome issues and ensure remediation plans are robust
Maintain action logs and decision trails

Continuous improvement & assurance

Drive continuous improvement across service quality and customer experience
Ensure QA/sampling approaches are effective and outcomes-driven
Ensure lessons learned are embedded and recurring issues addressed

Customer, conduct & Consumer Duty expectations

Ensure oversight focuses on good customer outcomes and appropriate customer support, prioritising remediation where harm risk is highest
Ensure MI and governance cover delays, backlogs, redress, vulnerability and service quality indicators

SMCR / accountability expectations

Supports SMF24 by providing clear evidence of effective service and outcomes oversight, escalation and remediation.

Evidence & assurance expectations

Maintain consolidated MI packs, escalation records and action logs
Maintain QA/sampling frameworks, results and remediation effectiveness evidence
Maintain documented governance outputs and decisions

Key Knowledge, Skills & Experience:

Experience leading teams in customer operations, service oversight or outsourced environments. Strong MI and insight capability, ability to challenge third parties, and confidence escalating and driving remediation. Strong understanding of Consumer Duty and customer outcomes.

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.
Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]

Apply Now

Refine Your Search

customer service team lead jobs in paulton, som

Service / Customer Pillar Lead

Customer Service Team Leader

Customer Service Team Leader

Team Leader

Canvassing Team Manager – Milk & More- Residential

Operations Lead

Team Leader

Customer Service Team Leader

Case Officer Team Leader

Sales Ledger Team Leader

Lead Nightshift Manager

Business Readiness Lead

Member Options Team Lead

Team Leader

People & Service Team Leader

Communications & Social Engagement Lead

Project Delivery Lead

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