Liaison Work, Jobs in Pelton Fell, Dur (with Salaries)

Customer Help Desk Co-ordinator
JLA —Sunderland
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Factory Administrator
Ibstock Plc —Birtley
- Computer literacy
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Lettings & Property Administrator
Evenmore Properties —Durham
- £13.50 an hour
- Weekend availability
- Administrative experience
- Data entry
- In-person
Quick apply
12d
VacancyTitle: Wastewater Performance Optimisation Lead
Northumbrian Water/Essex & Suffolk Water —Washington
- £44,080 - £55,100 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Senior Personal Assistant
Crown Prosecution Service —Newcastle upon Tyne
- £30,700 - £32,430 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Flexitime
6d
Tenancy Sustainment Officer
Allium Housing CIC —Hartlepool
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
Quick apply
7d
Head of Schemes Relationships
U.S. Bank National Association —Newcastle upon Tyne
- £95,625 - £112,500 a year
- Full-time
- Project management
- Organisational skills
- Leadership
10d
Administrative Assistant - Helpdesk/ Planned Maintenance - FM industry
Enertech FM Limited —Hebburn
- £28,000 - £30,000 a year
- 8 hour shift
- Microsoft Word
- In-person
Quick apply
4d
College Administration Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- English
- University
- SharePoint
- Annual leave
- Employee assistance programme
3d
Planning Assistant
United Infrastructure —Washington
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
Quick apply
Customer Services Co-ordinator: Buildings
Durham University —Durham
- £27,319 - £30,378 a year
- 8 hour shift
- Customer service
- English
- University
- Annual leave
- Employee assistance programme
4d
Durham EDGE Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Customer service
- University
- No degree
- Annual leave
- Employee assistance programme
Senior Administration Officer - Prison Support
HM Prison & Probation Service —Durham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Human Resource Manager
St Cuthbert's Care —Newcastle upon Tyne
- £26,995 a year
- Part-time
- Management
- Supervising experience
- Human resources
- Annual leave
- Employee discount
Quick apply
Store Detective
Mitie —Durham
- £13.85 an hour
- Full-time
- Customer service
- Communication skills
Store Manager
PPG —Lamesley
- Overtime
- Supervising experience
- Mentoring
- Leadership
- Annual leave
- Employee discount
Quick apply
Cyber Security Analyst (Vulnerability Management)
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- Hybrid work
- English
- Windows
- University
- Annual leave
- Employee assistance programme
13d
Area Supervisor, Night Time Economy, Newcastle City Centre
T3 Security Limited —Newcastle upon Tyne
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
21h
Property and Tenancy Support Manager
Aspire Healthcare Group —Newcastle upon Tyne
- £28,000 - £38,000 a year
- Weekend availability
- CRM software
- Customer service
- Maintenance
Quick apply
3d
MoSMed CDT Manager
Durham University —Durham
- £38,784 - £46,049 a year
- Part-time
- University
- No degree
- IT
- Annual leave
- Employee assistance programme
13d

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liaison jobs near pelton fell, dur

Customer Help Desk Co-ordinator

JLA -
Sunderland

Quick apply

Job details

Permanent | Full-time
£25,272 a year

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
English
Computer skills
Communication skills

Full job description

bout our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals, phones and email. Managing your time wisely to ensure that all tasks are completed within agreed SLA’s. The role also includes communicating with to our customer to ensure that queries are responded/resolved in a timely manner. You will have excellent attention to detail, communication and interpersonal skills.

Key tasks

Taking incoming calls from customers, engineers, and suppliers, providing support and administration service

Uploading to customer portals all relevant compliance certification and updating any job notes

Liaison with customers to ensure they are kept informed on progress and managing any issues

Review, action and update the business on the progress of customers works

Ensure all jobs are progressed by engineers within the operating system when they have been physically completed

Criteria

Raising jobs via system and passing on to the relevant dispatching team
Managing all inbound communications from customers and handling customer queries
Making outbound communication to customers to progress and resolve customer requests
Managing customer emails including being a conduit between departments if needed
Making outbound communication to customers to plan works in with them

Service Delivery

Demonstrate an understanding of what service delivery excellence is for your role
Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Risk

Awareness of your operational and regulation risks which may impact on your role
Responsibility for reporting to your line manager any risk which may impact the business

Managing Health & Safety

Ensuring you deliver your role within the Compliance framework set.

Knowledge and Skills (what you know and what you can do)

Proficient level of computer skills
Excellent customer service skills
Good knowledge of the English language, both written and verbal
Good geographical knowledge

Experience (what you have done)

Working in a customer facing role
Working in time critical roles and the ability to multitask
Working in a customer service environment handling both inbound/ outbound calls and email inboxes
Effective problems solving skills

Pay: £25,272.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

liaison jobs in pelton fell, dur

Customer Help Desk Co-ordinator

Factory Administrator

Lettings & Property Administrator

VacancyTitle: Wastewater Performance Optimisation Lead

Senior Personal Assistant

Tenancy Sustainment Officer

Head of Schemes Relationships

Administrative Assistant - Helpdesk/ Planned Maintenance - FM industry

College Administration Coordinator

Planning Assistant

Customer Services Co-ordinator: Buildings

Durham EDGE Senior Manager

Senior Administration Officer - Prison Support

Human Resource Manager

Store Detective

Store Manager

Cyber Security Analyst (Vulnerability Management)

Area Supervisor, Night Time Economy, Newcastle City Centre

Property and Tenancy Support Manager

MoSMed CDT Manager

I want to receive the latest job alerts for liaison in pelton fell, dur

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