Client services specialist Work, Jobs in Pencoed, Bge (with Salaries)

Onboarding Specialist
Tes Global —Llantrisant
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Travel Sales Consultant
Trailfinders —Cardiff
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Scheduler
SOCOTEC UK & Ireland —Bridgend
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Claims Assistant
Tokio Marine HCC —Bridgend
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
Audit Manager
NHS Wales Shared Services Partnership —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
2d
Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Structures Inspector
Edwards Diving Services —Treforest
- £26,500 - £37,000 a year
- Overtime
- Microsoft Word
- AutoCAD
- Civil engineering
Quick apply
6d
Operations Administrator
Bay Cleaning Solutions —Swansea
- From £25,000 a year
- Full-time
- Microsoft Excel
- Schematics
- Customer service
- Free parking
- Sick pay
Quick apply
5d
HR Business Partner
GE Aerospace —Cardiff
- Full-time
- Bachelor's degree
- Organisational skills
Care Assistant - Complex Care
Harmony Healthcare —Cardiff
- £15.20 - £18.00 an hour
- Care experience
- Care plans
- Annual leave
- Referral programme
Quick apply
Commercial Development Executive
Howden Group Holdings —Cardiff
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Business Support Administrator
WSP —Cardiff
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexitime
- Work from home
Event Planner- Cardiff City FC
Levy —Cardiff
- £28,323.90 - £28,323.93 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
5d
Administrator
The Watches of Switzerland Group —Cardiff
- Part-time
- Hospitality
- Administrative experience
- Organisational skills
- Employee assistance programme
Business Support Administrator (12 month FTC)
Tokio Marine HCC —Bridgend
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
9d
Sales Executive
WeBuyAnyCar —Swansea
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Sales Consultant
The Watches of Switzerland Group —Cardiff
- Sales
- Employee assistance programme
Transport Co-ordinator
The Game Collection —Swansea
- £29,000 - £31,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
5d

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Onboarding Specialist

Tes Global -
Llantrisant

Quick apply

Job details

Full-time
£26,599 a year

Qualifications

Microsoft Excel
Organisational skills

Full job description

Job Title: Onboarding Specialist
Working Pattern: Hybrid – Includes 3 days a week on site each week
Contract Type: Full time, permanent
Role overview:
We are looking for an Onboarding Specialist for our Payroll, HR and budget planning software, whose role is to proactively assist new and existing customers of all levels with onboarding, product training and ongoing integration queries. The role entails effectively set-up and supporting customers on how to effectively complete their ongoing payroll, HR and budget management using our EduPay and BPS solutions, understand their requirements and working with the customer to identify appropriate solutions.
Key responsibilities:

Ensure all SLAs are met including but not limited to set up procedures, parallel runs and onboarding admin related to new client set ups for our Payroll, HR and budget planning systems.
Deliver high quality setups and administration for clients, with strong use of the Edupay and BPS software.
Complete accurate parallel runs, identifying issues before they arise and correcting data where appropriate.
Have excellent Microsoft excel skills, being able to manage large volumes of data administration in a professional and confidential manner
Provide client implementation calls including but not limited to; gathering requirements for the effect set up of the BPS and Edupay to ensure smooth onboarding, give a clear outline of the onboarding process to the client, set expectations around time frames and data submissions, and deliver introductory system training.
Proactivity work as part of a team to follow up with clients where outstanding data is required, effectively reset expectations with clients where this creates delays to Go Live.
Provide full detailed product training at the point of Go Live (access) to clients to ensure functionality and understanding of the Edupay and BPS products post sale.
Work effectively as a team to ensure all customers are onboarded as effectively as possible, whilst delivering exceptional customer service.
Review customer complaints and concerns and seek to improve the customer experience.
Deliver consistently against a clear set of objectives and KPI’s relating to both to personal delivery (productivity) and team delivery of customer interactions (NPS).
Demonstrate high levels of engagement and passion about all products and an ability to translate this to all our customers.

What will you need to succeed?
Experience:

Drive and motivation to work in a fast-paced environment with minimum supervision.
Ability to learn quickly and adapt to change as new products are introduced alongside new ways of working.
Ability to communicate effectively to a diverse range of customer types (i.e., senior management, middle management, and product users), using a range of communication channels.
Must be an excellent communicator both verbally and written with great presentational attributes.
Problem solving skills for resolving complaints and complex queries.
Excellent organisational skills for managing multiple customers simultaneously and prioritise workload.
Strong interpersonal skills including effective questioning and listening skills.
Aptitude in using software products of varying complexity.

Quick apply

Refine Your Search

client services specialist jobs in pencoed, bge

Onboarding Specialist

Travel Sales Consultant

Customer Service Representative

Scheduler

Claims Assistant

Audit Manager

Recoveries Specialist

Structures Inspector

Operations Administrator

HR Business Partner

Care Assistant - Complex Care

Commercial Development Executive

Business Support Administrator

Event Planner- Cardiff City FC

Administrator

Business Support Administrator (12 month FTC)

Sales Executive

Customer Service Representative

Sales Consultant

Transport Co-ordinator

I want to receive the latest job alerts for client services specialist in pencoed, bge

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