Customer experience coordinator Work, Jobs in Pencoed, Bge (with Salaries)

Claims/ Customer Experience Coordinator
BELFOR UK Ltd —Cwmbran
- £26,605 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
Education Transport Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £37,280 - £40,777 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
23h
Customer Services Coordinator
Siderise Insulation —Maesteg
- Up to £27,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Veterinary Coordinator-Receptionist- FullTime
Jacks veterinary —Swansea
- £23,132 - £25,194 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
Quick apply
Education Engagement Team Assistant
Bridgend County Borough Council —Bridgend
- £27,254 - £28,142 a year
- Full-time
- Hybrid work
- Childcare
- English
7d
Job Vacancy – Road Freight Transport Coordinator
NS DELIVERY DRIVER LIMITED —Cardiff
- £27,420.00 - £45,924.01 a year
- Full-time
- English
- Analysis skills
- Organisational skills
Quick apply
Workplace Experience Coordinator
Capital on Tap —Cardiff
- Travel
- Organisational skills
12d
Client Service Coordinator
Exponential-e —Bridgend
- Night shift
- Customer service
- Analysis skills
- IT
- Referral programme
Quick apply
Scheduling Coordinator
Fire Protection Services Ltd —Llansamlet
- £32,000 - £34,000 a year
- Full-time
- Accounting
- Organisational skills
- Construction
Quick apply
1h
Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
1d
Business Development Coordinator
Siderise Insulation —Maesteg
- From £26,500 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
1d
Data Management Coordinator
General Dynamics Land Systems UK —Pentrebach
- £34,400 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
16h
Care Coordinator
Helping Hands —Cardiff
- £28,875 a year
- IT
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Service Coordinator
Veolia ES (UK) Limited —Cardiff
- £29,705.20 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Distribution Co-ordinator
Breedon Group plc —Treforest
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Project Co-ordinator.
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- From £36,501 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Customer Care Coordinator
Vertu Motors —Newport
- £25,539.00 - £27,539.06 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
10d
Repairs Coordinator / Cydlynydd Atgyweirio
Wales & West Housing —Llanishen
- £30,178 - £33,215 a year
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee assistance programme
8d
Youth Pathways Worker
Bridgend County Borough Council —Bridgend
- £27,817 - £30,745 a year
- Full-time
- Hybrid work
- Organisational skills
- School
7d
Retrofit Material Co-ordinator
General Dynamics Land Systems UK —Pentrebach
- £31,200 - £39,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
1d

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customer experience coordinator jobs near pencoed, bge

Claims/ Customer Experience Coordinator

BELFOR UK Ltd -
Cwmbran

Quick apply

Job details

Full-time
£26,605 a year

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Numeracy
IT
Communication skills

Full job description

Job Summary:

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

Responsibilities:

Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.

Qualifications and Experience:

Previous experience in administration, claims handling, or customer service.
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
An understanding of claims management tools and systems is an asset but not required.
Experience of working in a team and supporting colleagues.
GCSE Maths and English or equivalent

Preferred Skills:

Strong literacy and numeracy skills.
Proficiency in IT skills, including basic Excel.
Excellent communication skills with the ability to deal professionally with customers.
Ability to switch between tasks

Benefits

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Job Type: Full-time

Pay: £26,605.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in pencoed, bge

Claims/ Customer Experience Coordinator

Education Transport Officer

Customer Services Coordinator

Veterinary Coordinator-Receptionist- FullTime

Education Engagement Team Assistant

Job Vacancy – Road Freight Transport Coordinator

Workplace Experience Coordinator

Client Service Coordinator

Scheduling Coordinator

Customer Experience Coordinator

Business Development Coordinator

Data Management Coordinator

Care Coordinator

Service Coordinator

Distribution Co-ordinator

Project Co-ordinator.

Customer Care Coordinator

Repairs Coordinator / Cydlynydd Atgyweirio

Youth Pathways Worker

Retrofit Material Co-ordinator

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