Helpdesk support Work, Jobs in Penkridge, Sts (with Salaries)

1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Customer service
6d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £26,000 - £29,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
11d
Helpdesk Administrator
UKDA Facilities Ltd —Dudley
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- IT
Quick apply
1d
Service Co-ordinator - Helpdesk - 12 month FTC
Equans —Stoke-on-Trent
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
1st Line Support Analyst
Sharp —West Bromwich
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
One Stop - Franchise Helpdesk Advisor
One Stop —Brownhills
- Full-time
- IT
- Cash handling
- Communication skills
12d
Logistics Administrator
Walsall Healthcare NHS Trust —Walsall
- £25,760 - £27,476 a year
- Full-time
1d
IT Support Apprentice
Epwin Group PLC —Telford
- Full-time
- Management
- Leadership
14d
Days & Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Birmingham
- £13.45 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Driving
- Free parking
Quick apply
Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
12d
Application Support Analyst
ASSA ABLOY —Willenhall
- ERP systems
- Microsoft Office
- IT
8d
Customer Service Consultant
HSBC Global Services Limited —Birmingham
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
6d
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Sales
- Business development
- Organisational skills
Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
IT Technician
Epson —Telford
- £26,437 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
Maintenance Helpdesk Executive
SSP —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
11d
Maintenance Helpdesk Coordinator
Keys Group —Halesowen
- £27,000 a year
- Monday to Friday
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Operational Delivery Admin
ISS Facility Services —Stoke-on-Trent
- Administrative experience
Quick apply

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1st Line Service Desk Engineer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent
£32,269 a year
6 days ago

Qualifications

Customer service
IT support
Help desk

Full job description

City:

Birmingham
Postcode:

B15 1LZ
Salary:

£32,269 per annum
Hours per Week:

35
Term:

Permanent
Closing Date:

17 June 2026

Do you enjoy helping people and solving problems? Are you confident talking to a wide range of users and making their day a little easier? If the answer is yes, we'd love to hear from you!

We're looking for a 1st Line Service Desk Engineer to join our busy IT Service Desk team. Whether you're at the start of your career or already have experience in IT support, this role offers the chance to develop further in a supportive and customer-focused environment.

This is a full-time, office-based role, working on a rota between the hours of 8am and 5pm, based at our head office in Birmingham City Centre.

In this role, your priority will be delivering a friendly, efficient, and customer-focused service to colleagues across the organisation. You'll be the first point of contact when someone needs help – whether that's with their laptop, telephony, applications, or other business systems. Using your problem-solving skills, you'll log, update, and resolve incidents and service requests, ensuring every customer receives an excellent experience while meeting or exceeding service targets.

We'll support you to expand your technical knowledge if you're still learning, but if you already have experience in IT Support, you'll have the opportunity to apply your skills straight away and build on them in a diverse and fast-paced environment.

Why join us?

You'll be part of a highly qualified and supportive team, learning from experienced colleagues while sharing your own knowledge.
You'll have the opportunity to strengthen both your technical and customer service skills, dealing with a wide variety of queries and systems.
You'll play a key role in helping us deliver a high-quality service to all of our customers at a time of exciting change and new technologies.

Our ideal candidate? We're looking for someone with a passion for great customer service, who is also keen to grow their technology career. You might already be working in IT support and looking for a new challenge, or you may be earlier in your journey with the enthusiasm and drive to learn quickly. Either way, you'll bring:

Evidence of working in a dedicated IT support or technical helpdesk role.
Proven experience diagnosing and resolving technical issues with laptops, telephony, and business applications / systems.
Direct experience using ticketing software to log, update, and manage tickets within agreed service levels.
Evidence of IT-specific customer care, detailing how they manage user expectations, handle difficult users, and maintain communication throughout the ticket lifecycle.

Please note, in order to be considered for this role we require a mandatory cover letter. This should include details around your experience specifically related to the customer journey, and should be no more than 500 words.

Who are we? We're one team working together for our tenants. We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Find out more about the role and who we're looking for by reviewing the Role Profile and the Midland Heart Mindset. To apply, simply register on our candidate portal and upload your CV along with a Cover Letter telling us:

Why you're interested in furthering your career in IT/Technology.
The customer service and technical skills you'd bring to the role.
Why you'd like to join Midland Heart.

We reserve the right to close this advert early depending on application numbers.

We're proud to be a Disability Confident Employer. Please let us know if you require any adjustments to help you succeed in the recruitment process.

Apply Now

Refine Your Search

helpdesk support jobs in penkridge, sts

1st Line Service Desk Engineer

Helpdesk Coordinator - FTC 12 months

IT Support Technician

Customer Service Advisor

Helpdesk Administrator

Service Co-ordinator - Helpdesk - 12 month FTC

1st Line Support Analyst

One Stop - Franchise Helpdesk Advisor

Logistics Administrator

IT Support Apprentice

Days & Nights Role: Mobile Response Officer

Helpdesk Engineer

Application Support Analyst

Customer Service Consultant

Apprenticeships at ASSA ABLOY UK

Service Coordinator (Helpdesk)

IT Technician

Maintenance Helpdesk Executive

Maintenance Helpdesk Coordinator

Operational Delivery Admin

I want to receive the latest job alerts for helpdesk support in penkridge, sts

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