Salary and Position Overview
Hourly Rate: £13.50 – £14.95 per hour (negotiable based on experience)
Staff Benefits: Discount of 20% to 40% on all store collections
Incentives: Staff referral bonus programme
Contract Type: Full-time, Permanent
Location: Birmingham City Centre (On-site)
Working Hours: Monday to Friday 09:30 to 18:00; Saturday 10:00 to 16:00. This is a five-day-per-week role with a rotational schedule providing two days off.
Introduction to the Role
Located in the heart of Birmingham’s vibrant retail district, our store is seeking a dedicated Retail Sales Associate to join a team focused on high-end service and brand integrity. This position is far more than a standard shop floor role; it is a chance to represent premium brands and provide a level of service that matches the quality of our products. We are looking for individuals who take a professional approach to retail, valuing the art of conversation and the importance of a well-maintained store environment.
The successful candidate will join a business that prioritises the customer journey above all else. In this environment, your ability to provide tailored advice and create a welcoming atmosphere is vital. This is an ideal move for a professional who enjoys the energy of Birmingham City Centre and wants to establish themselves within a reputable company that offers long-term stability and a clear path for professional development.
Your Role Within Our Team
As a Retail Sales Associate, you are the face of our brand. Your primary objective is to ensure that every visitor receives an informed, polite, and efficient service. You will be expected to develop a deep understanding of our product ranges to provide accurate advice to a diverse customer base. This role requires a balance of interpersonal skills and operational discipline, ensuring the store remains a premium destination for shoppers.
This is a permanent Retail Opportunity for someone who thrives on building rapport and takes pride in their work. You will be part of a collaborative team where everyone contributes to the overall success of the branch. Whether you are assisting a long-term client or a first-time visitor, your goal is to represent our values through every interaction and maintain the high standards that our customers have come to expect from luxury brands.
Key Responsibilities
The daily duties of our Retail Associate team are designed to ensure the smooth running of the store and the satisfaction of our clientele:
- Providing a high standard of Retail Customer Service, ensuring all visitors feel valued and assisted throughout their visit.
- Developing expert product knowledge to act as a trusted Sales Consultant, offering insights into materials, fit, and style.
- Building and maintaining professional relationships with regular customers to support long-term brand loyalty.
- Ensuring the shop floor reflects our premium status through consistent attention to store presentation and visual merchandising.
- Managing stock effectively, which includes receiving new deliveries, organising the stockroom, and ensuring the sales floor is fully replenished.
- Processing transactions accurately using our point of sale systems and maintaining tidy till points.
- Maintaining the CRM database to ensure customer records are accurate and up to date for future engagement.
- Contributing to the successful launch of new seasons and store promotions.
- Collaborating with management and colleagues to ensure store sales targets and service standards are met.
- Adhering to all health and safety guidelines to maintain a safe environment for both staff and shoppers.
Candidate Profile
We are looking for a Retail Advisor who is naturally proactive and enjoys a professional retail setting. The right person for this role will demonstrate:
- Excellent communication skills and the ability to engage naturally with a wide variety of customers.
- A professional and polished appearance, reflecting the standards of a premium retail environment.
- A genuine interest in customer experience and a desire to go above and beyond to solve customer queries.
- Prior experience in retail, hospitality, or a customer-facing Sales Assistant role is advantageous, though we value personality and work ethic above all.
- The ability to work well under pressure during busy periods in the Birmingham City Centre.
- A collaborative spirit, showing a willingness to support the wider team with various operational tasks.
- Strong organisational skills and an eye for detail regarding merchandising and inventory.
- A commitment to a full-time, permanent career path within the retail sector.
What We Offer Our Staff
We understand that our staff are the key to our success, and we offer a range of benefits designed to reward your commitment:
- A competitive hourly rate that reflects your experience and the professional nature of the role.
- A significant staff discount ranging from 20% to 40%, allowing you to enjoy the premium brands you represent.
- A referral bonus programme, rewarding you for bringing talented individuals into our growing team.
- A structured induction and ongoing training programme focused on luxury sales techniques.
- The opportunity to work in a high-quality, professional environment with supportive leadership.
- Genuine opportunities for Retail Management Progression, with a history of promoting from within.
- Regular coaching and feedback sessions to help you refine your skills and grow your career.
- A central Birmingham location with excellent transport links.
Our Workplace Culture
Our company culture is defined by mutual respect, high standards, and a shared passion for retail excellence. We avoid the rigid feel of many corporate environments, choosing instead to foster a workplace where people are encouraged to use their initiative. We believe that when our staff are supported and well-trained, they provide the best possible service to our customers.
Management in our store is hands-on and supportive. We believe in lead-by-example leadership, and we take the time to celebrate individual and team successes. We are an ambitious business, but we ensure that our growth never comes at the expense of our team’s wellbeing or the professional atmosphere of our store. If you value a workplace where your efforts are noticed and your professional development is a priority, you will find this an excellent environment in which to work.
Opportunities for Growth
We view every Retail Sales Associate as a potential future leader within our business. We provide the tools and the platform for you to advance into more senior roles, including:
- Senior Sales Consultant
- Floor Supervisor
- Assistant Store Manager
- Store Manager
- Regional or Head Office roles
Your progression is based on your performance, your commitment to the brand, and your desire to take on new challenges.
Application Instructions
We are looking to fill this position as soon as possible. If you are a professional looking for a new Retail Career in Birmingham, please apply by submitting your CV. We welcome applications from those currently in notice periods of up to four weeks.
Pay: £13.50-£14.95 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
