Operations agent Work, Jobs in Penn, Bkm (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Check In Agent - Heathrow Airport
SIXT UK —London
- From £28,766.77 a year
- Customer service
- Communication skills
- Free parking
- Paid training
Quick apply
6d
Cargo Agent
Dnata UK —London
- Night shift
- Customer service
- English
- Travel
5d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
10d
Customer Service Agent
Techtronic Industries GmbH (TTI) —Marlow
- Full-time
- CRM software
- Data entry
- Organisational skills
- Free parking
- Work from home
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Customer service
- Mentoring
Ramp/Baggage Agent
Cobalt Ground Solutions —Heathrow
- £32,000 a year
- Overtime
- English
- Analysis skills
- Organisational skills
- Free parking
Quick apply
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
7d
Operations Coordinator – Monday to Friday
Crane Worldwide UK Limited —London
- Monday to Friday
- Microsoft Word
- Writing skills
- Bachelor's degree
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
International Operations Agent I
AIT Worldwide Logistics, Inc. —Colnbrook
- Full-time
- Customer service
- English
- Training & development
- Annual leave
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Customer service
- Hotel
- Language training provided
- Employee discount
Quick apply
Office Agent
Worldwide Flight Services —Heathrow
- £32,865.92 - £46,817.00 a year
- Full-time
- Computer literacy
- English
- Data entry
- Employee assistance programme
Quick apply
6d
Operational Support - Heathrow Airport
Kone —Slough
- Overtime
- Salesforce
- Writing skills
- English
1d
Associate Representative - Inside Sales
Wesco —Uxbridge
- Full-time
- Computer literacy
- Bachelor's degree
- Travel
Sales Manager
MotorEasy —Reading
- From £40,000 a year
- Full-time
- English
- In-person
- Leadership
Quick apply
Operational Executive
The Hertswell Clinic —Harpenden
- From £18 an hour
- Part-time
- Hybrid work
- Computer literacy
- Research
- Business development
- Free parking
Quick apply
12d
Property Administration Assistant
Encore —Sandhurst
- Hybrid work
- Microsoft Office
- Databases
Quick apply

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Customer Service Host - T2

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

operations agent jobs in penn, bkm

Customer Service Host - T2

Check In Agent - Heathrow Airport

Cargo Agent

Contact Centre Operations Manager

Customer Service Agent

Customer Service Host

Lead Agent

Ramp/Baggage Agent

Inbound Service Delivery Lead

Operations Coordinator – Monday to Friday

Lead Agent - T3

International Operations Agent I

Customer Service Host - T3

Reservations Agent

Office Agent

Operational Support - Heathrow Airport

Associate Representative - Inside Sales

Sales Manager

Operational Executive

Property Administration Assistant

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