Senior HR Officer
Part Time, 6 months fixed term – 22.5 Hours per Week (3 Days)
Salary: £40,599 per annum (pro rata)
Closing date for applications: 22nd June 2026
Join Taff Vale Practice
Taff Vale Practice is a progressive, well-established GP Practice serving approximately 16,000 patients across three sites in the Pontypridd area which is just 20 minutes north of Cardiff. Our multidisciplinary team is committed to delivering high-quality patient care whilst fostering a positive, supportive and inclusive workplace culture.
We are seeking an experienced and motivated Senior HR Officer to become our dedicated HR lead. This is an exciting opportunity to play a key role in supporting and developing our workforce while working closely with GP Partners, the Practice Business Manager and operational leaders.
About the Role
- Providing expert HR advice and guidance to managers and Partners
- Managing employee relations matters including sickness absence, disciplinary, grievance, capability and performance management processes
- Supporting recruitment, onboarding and workforce planning activities
- Leading investigations and formal HR processes
- Producing workforce reports and analysing people data
- Supporting staff wellbeing, engagement and retention initiatives
- Supporting organisational change and service improvement projects
About You
- CIPD Level 5 qualification or equivalent experience
- Associate CIPD membership
- Experience working in a generalist HR role
- Experience managing employee relations cases
- Strong knowledge of UK employment law and HR best practice
What We Offer
- Flexible part-time working arrangement
- Supportive leadership team
- Professional development opportunities
- Friendly and inclusive working environment
- NHS Pension scheme
· Benenden Healthcare membership following qualifying period
JOB DESCRIPTION
1. Job Details
Job Title: Senior HR Officer
Salary: £40,599 pa (pro-rata for part time)
Hours: Part Time – 3 days per week (22.5 hours)
Reports To: Practice Business Manager
Base: Taff Vale Practice – Pontypridd area – 3 sites
Accountable To: Practice Partners / Practice Business Manager
2. Job Purpose
The Senior HR Officer will provide a comprehensive, professional and proactive HR service, supporting GP Partners, Business Manager and all staff groups.
Working as part of the wider management and operational team, the postholder will be the dedicated HR lead within TaffVale Practice and will provide operational HR advice and support across a broad range of people matters including employee relations, recruitment, attendance management, workforce planning, organisational change, policy implementation and staff wellbeing.
The role will support managers in embedding good people management practices, ensuring compliance with employment legislation, NHS guidance and organisational policies, whilst promoting a positive working culture aligned to the values of the Practice.
The postholder will work autonomously, prioritising workload effectively whilst maintaining strong collaborative working relationships with managers, team leaders and wider healthcare partners.
3. Main Duties and ResponsibilitiesEmployee Relations
- Take an active operational role in managing employee relations processes across the Practice, including undertaking return to work interviews, sickness absence reviews, capability meetings, probation reviews, performance management meetings and other formal or informal employee meetings as required.
- Provide timely and professional HR advice and guidance to Partners, the Practice Business Manager, Operations Manager, Nurse Team Lead, Pharmacy Lead on a range of employee relations matters including sickness absence, disciplinary, grievance, capability, probation, flexible working and performance management.
- Lead and support managers in the investigation and management of employee relations cases, ensuring fairness, consistency and compliance with employment legislation and Practice policies.
- Chair or support formal meetings and hearings where appropriate, providing clear recommendations and guidance to managers and Partners.
- Maintain accurate and confidential employee relations records, meeting documentation and case files.
- Escalate complex or high-risk matters appropriately to senior management or external HR/legal advisors.
- Promote informal resolution and early intervention approaches wherever appropriate.
- Review and approve annual leave and other leave requests in line with Practice policy and operational requirements.
- Provide regular workforce updates, advice and recommendations to the Partners, Practice Manager and operational leads regarding staffing matters, employee wellbeing, workforce risks and people management issues.
Recruitment and Workforce
1. Coordinate and support recruitment and onboarding activities including drafting adverts, arranging interviews, preparing offer documentation and supporting pre-employment checks.
2. Ensure recruitment processes comply with safer recruitment standards, NHS Employment Check Standards and relevant legislation.
3. Support workforce planning activities and contribute to workforce reporting and analysis.
4. Maintain accurate staff records and HR systems.
5. Take an active part in ensuring completion/monitoring of mandatory training, appraisals, probation reviews and professional registration compliance.
Policy and Organisational Development
1. Support the implementation and review of HR policies and procedures in line with current employment legislation and best practice.
2. Assist with organisational change processes including restructures, consultation exercises and changes to working practices.
3. Contribute to staff wellbeing, engagement and retention initiatives.
4. Support managers in developing effective people management skills through coaching and guidance.
5. Assist in the development and delivery of HR training sessions and briefings.
Information, Reporting and Compliance
1. Produce HR metrics and reports including sickness absence, turnover, vacancies and employee relations activity.
2. Analyse workforce information and identify trends, risks and opportunities for improvement.
3. Ensure HR practices comply with GDPR, employment law, NHS guidance and organisational policies.
4. Maintain confidentiality and professional standards at all times.
General Responsibilities
1. Develop effective working relationships with managers, staff and external stakeholders.
2. Participate in relevant meetings and projects as required.
3. Keep up to date with employment legislation, NHS guidance and HR best practice.
4. Contribute to continuous service improvement across the Practice.
5. Undertake any other duties appropriate to the grade and nature of the role.
4. Skills Required for the PostCommunication and Relationship Skills
The postholder must be able to communicate effectively with a wide range of staff, managers and external stakeholders. They must be able to provide sensitive and sometimes contentious information in a professional, supportive and confidential manner.
The role requires strong interpersonal skills, diplomacy and the ability to build credible working relationships across the Practice.
Analytical and Judgement Skills
The postholder will analyse workforce information, interpret employment legislation and provide practical HR advice across a range of employee relations matters.
The role requires sound judgement, problem-solving skills and the ability to balance organisational risk with practical operational solutions.
Planning and Organisational Skills
The postholder must be able to manage competing priorities effectively and work autonomously across a varied workload.
The role requires strong organisational skills, attention to detail and the ability to meet deadlines whilst maintaining high standards of accuracy and professionalism.
Physical Skills
Standard keyboard and IT skills are required, including use of Microsoft Office applications, HR systems and virtual meeting platforms.
5. Responsibilities of the Post HolderResponsibilities for Patient Care
Although the role does not provide direct patient care, the postholder will contribute to a positive patient experience through supporting an effective and engaged workforce.
Responsibilities for Policy and Service Development
The postholder will contribute to the development, review and implementation of HR policies, procedures and people initiatives which support the operational needs of the Practice.
Responsibilities for Human Resources
The postholder will provide specialist HR advice and operational support to managers and staff across the Practice.
Responsibilities for Information Resources
The postholder will maintain accurate HR records and ensure workforce information is captured, monitored and reported appropriately.
Responsibilities for Training and Development
The postholder will support managers and staff with people management guidance and contribute to the delivery of HR-related training and development.
6. Freedom to Act
The postholder will work with a significant degree of autonomy within agreed organisational policies and procedures.
The role requires independent judgement in managing workload priorities and advising managers on routine and moderately complex HR matters.
7. Physical, Mental and Emotional Effort RequiredPhysical Effort
The role is predominantly office based and involves prolonged periods of computer use.
Mental Effort
The postholder will be required to concentrate for prolonged periods whilst dealing with confidential and complex information, prioritising competing demands and meeting deadlines.
Emotional Effort
The role regularly involves dealing with sensitive and potentially distressing employee matters requiring resilience, professionalism and emotional intelligence.
8. Working Conditions
The role is primarily office based within the GP Practice environment.
The postholder will have regular contact with managers, staff and external stakeholders both face-to-face and virtually.
PERSON SPECIFICATION
Qualifications
Essential
· Degree level qualification or equivalent experience
· CIPD Level 5 qualification or equivalent experience
· Associate member CIPD
· Evidence of continuing professional development
Desirable
· CIPD Level 7 qualification
· Training qualification or coaching qualification
· Experience within NHS or Primary Care settings
Experience
Essential
· Experience of working in a generalist HR role
· Experience managing employee relations cases including sickness absence, disciplinary and grievance
· Experience advising managers on HR policies and employment legislation
· Experience supporting recruitment and onboarding processes
· Experience handling confidential and sensitive information
· Experience producing reports and analysing workforce data
Desirable
· Experience working within healthcare, NHS or primary care
· Experience supporting organisational change processes
· Experience delivering training sessions
Skills and Knowledge
Essential
· Good working knowledge of UK employment law and HR best practice
· Knowledge of ACAS codes of good practice
· Excellent communication and interpersonal skills
· Ability to build effective working relationships
· Strong organisational and time management skills
· Ability to work independently and prioritise workload
· Ability to manage sensitive situations professionally and confidentially
· Competent IT skills including Microsoft Office applications
· Analytical and problem-solving skills
Desirable
· Knowledge of NHS Terms and Conditions
· Experience using HR information systems
· Understanding of workforce planning and people metrics
Personal Attributes
· Professional and approachable manner
· Highly motivated
· Resilient and calm under pressure
· Proactive and solution focused
· Commitment to equality, diversity and inclusion
· Commitment to continuous improvement and learning
· Ability to work collaboratively as part of a wider team
Values and Behaviours
The postholder will be expected to:
· Treat colleagues and patients with dignity and respect
· Promote equality, diversity and inclusion
· Work collaboratively and professionally
· Maintain confidentiality and integrity
· Support a positive and inclusive working culture
· Demonstrate accountability and professionalism at all times
General Information
This job description is intended as a guide to the general scope of duties and responsibilities of the post and is not exhaustive. The postholder may be required to undertake other duties appropriate to the grade and nature of the role.
The job description may be amended following consultation with the postholder to meet the changing needs of the organisation.
Pay: Up to £2,029.95 per month
Benefits:
- Company pension
- Free flu jabs
- Health & wellbeing programme
- Sick pay
Work Location: In person
