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Westmorland & Furness Council —Penrith
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- Annual leave
- Employee discount
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- Negotiation
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- Employee discount

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Library and Customer Assistant - WMF2950e

Westmorland & Furness Council -
Penrith

Apply Now

Job details

Permanent | Zero hours contract
£25,989 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference

REQ00000020035

Date posted

20/05/2026

Application closing date

17/06/2026

Location

Penrith

Salary

£25,989

Package

Contractual hours

Basis

Casual

Attachments

Library and Customer Assistant - WMF2950e

Job description

Location: Penrith Library
Contract Type: Permanent (0-hour contract)

About this opportunity

We are seeking to recruit an energetic and highly motivated individual, with great customer service skills, for two zero hours posts to support our hard-working library team in Eden. Predominantly based in Penrith library but they may be asked to provide cover in one of our branch libraries in Alston, Appleby or Kirkby Stephen

The role is extremely varied and requires individuals to:

Be the first point of contact for customers.

Provide information and deal effectively with customer enquiries, including help with IT enquiries – face to face, over the phone, written and digital.

Carry out general library duties, help with the security of buildings and basic health and safety tasks.

Support a wide range of events and activities for all ages.

Work as part of a team.

Who we are looking for…

Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, you will enjoy working as part of a team and will have a positive outlook to service development and change.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

Post Specification
Role Profile

Application and Interview information

Closing date: 17/06/2026

Interview date: Week beginning 13/07/2026

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at [email protected].

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.

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Refine Your Search

general worker jobs in penrith, cma

Library and Customer Assistant - WMF2950e

AHP Administrator

Lifeguard

Housing Assistant

Building Assistant - *WMF2954e

Community Support Worker (Support at Home) - Eden

Adults Advanced Support Worker

Dental Officer (Band A)

Consultant Anaesthetist

Consultant in General Medicine

Buildings Maintenance Officer

Case Administrator - Courts - Cumbria

Community Support Worker (Support at Home) - South Lakes

Support Worker

Operational Support Officer

GP Receptionist/Administrator

Locum Consultant Gastroenterologist

Consultant in Rheumatology

Community Payback Supervisor - Carlisle

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