Team Member Attributes
Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.
You will mirror these qualities, inspiring to go above and beyond in your duties, with a genuine wish to succeed in your role with Leisure Resorts. You will work well alongside our current team, helping to create an unrivalled experience for all our clients.
Role Specifics
Working on a 5-star holiday home & lodge park, you will be responsible for ensuring our guests receive 5-star service and standards throughout their stay. Providing security, protection of property and guests. The successful candidate will be able to manage any situation which arises during the evening hours, being the first point of contact for all client needs and your responsibilities will include:
· Providing a safe, friendly and welcoming environment for our holiday guests and holiday home owners alike
· Facilitating late check ins
· Managing access into and out of the park, ensuring none residents don’t enter without authorisation
· Holding the duty phone and being the out of office hours contact for all guests, responding to their calls and using initiative to support them with their needs
· Carrying out minor maintenance repairs and delivering replacement items to holiday homes
· Patrolling the park regularly throughout the night, ensuring your presence is known to clients and checking property, noise levels and the F & B Facilities
· Providing excellent service at all times, responding to all queries in a professional and courteous manner
· Completing a log report each evening to record your work and any actions taken or require action the following day: such as maintenance, replacement items or incidents, for hand over to both the reception team the following morning, using the form provided
· To comply and work within the Company’s Health & Safety Policies
· To complete any other duties requested of you by the management team
Essential Requirements
- A friendly and approachable personality
- Excellent observation skills and attention to detail
- Comfortable working alone
- The ability to use your own initiative
- Excellent Communication skills
- Excellent Customer Service skills
- Self-motivated and committed to delivering excellent service
- 5-star personal presentation
- First Aid Qualification
- A Full driving licence
Desirable Requirements
· SIA Qualification
· General Maintenance experience
· Health & Safety experience/qualifications
Other Information
Joining the Leisure Resorts Team will enable you to have opportunities of development and potential to apply and move within the group when vacancies arise.
Terms and Conditions
Contract Type: This is a full time permanent position, on the receipt of successful references, completion of a 6 month probationary period and a satisfactory DBS Check
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
