About the role
As a Dispatch Assistant at Origin Coffee you'll play a vital part in ensuring every order leaves The Roastery accurately, safely and on time. Working in a fast-paced warehouse environment, you'll use our Warehouse Management System (WMS) to process customer orders, maintain stock accuracy, and support the smooth day-to-day operation of the dispatch function. This is an excellent opportunity for someone who enjoys hands-on work, takes pride in delivering high standards, and thrives as part of a collaborative team.
What you'll do
Order Fulfilment
Process and manage customer orders using our Warehouse Management System (WMS).
Create shipments, generate courier labels, and maintain accurate dispatch records.
Monitor order queues, back orders, and exceptions to support on-time despatch.
Ensure system accuracy through careful attention to detail and proactive problem-solving.
Pick, pack, and prepare orders to the highest quality standards.
Team Collaboration
Work closely with colleagues across the roastery to ensure orders are fulfilled accurately and on time.
Support the Dispatch Team Leader in prioritising workloads and maintaining an efficient operation.
Build strong working relationships with Customer Service teams to ensure customer requirements are met.
Contribute to a positive, supportive, and team-focused working environment.
Stock Management
Carry out routine stock checks and inventory counts to maintain accurate stock records.
Support the organisation and movement of stock within the warehouse.
Report and investigate stock discrepancies, helping to maintain stock integrity and availability.
Work closely with the Warehouse Stock Coordinator to ensure best stock management practices are followed.
Problem Solving & Continuous Improvement
Take a proactive approach to identifying and resolving operational issues.
Escalate concerns appropriately and support the implementation of solutions.
Contribute ideas that improve processes, efficiency, accuracy, and ways of working.
Who you are
You'll be someone who takes pride in doing a great job and understands the important role dispatch plays in delivering an outstanding customer experience.
You'll also:
Have excellent attention to detail and a commitment to getting things right first time.
Be highly organised, with the ability to prioritise tasks and manage competing demands.
Enjoy working as part of a team and supporting colleagues to achieve shared goals.
Be adaptable and comfortable working in a fast-paced environment where priorities can change.
Have strong communication skills and the confidence to build positive working relationships across the business.
Take ownership of challenges and approach problems with a practical, solution-focused mindset.
Enjoy active, hands-on work and be comfortable carrying out regular manual handling and lifting.
Be committed to maintaining high standards of quality, health and safety, and housekeeping.
Have a continuous improvement mindset and look for opportunities to make things work better.
What you'll bring
Skills & Experience
Essential
Strong attention to detail and ability to maintain accuracy when processing orders.
Good organisational and time management skills.
Ability to work efficiently in a fast-paced warehouse or operational environment.
Confidence using technology and learning new systems and processes.
Strong communication and teamwork skills.
A proactive and solutions-focused approach to problem-solving.
Commitment to maintaining high standards of health, safety, and quality.
Physical capability to undertake regular lifting, moving, and handling of stock throughout the working day.
Desirable
Previous experience in a dispatch, warehouse, logistics, manufacturing, or fulfilment environment.
Experience using warehouse management, inventory, or order processing systems.
Familiarity with courier platforms and shipping processes.
Forklift or pallet stacker certification, or a willingness to undertake training.
Understanding of stock control and inventory management processes.
What success looks like
In this role, success means ensuring every order leaves the roastery accurately, safely, and on time. You take ownership of your work, maintain high standards, and contribute to a well-organised dispatch operation that supports both your colleagues and our customers.
You're confident using Warehouse Management System's, keeping stock accurate, and proactively solving problems as they arise. Through your attention to detail, teamwork, and commitment to quality, you'll help deliver the exceptional experience our customers expect from Origin.
Working at Origin
34 days’ holiday, including your birthday off and public holidays
Unlimited coffee and discounts on merchandise and partner products
B Corp certified and proudly independent
People-first culture with meaningful, values-led work
SCA training and learning opportunities for everyone
Enhanced family leave, sick pay, period leave, and personal days
5% employer pension contribution
24/7 Employee Assistance Programme and GP service
Two paid volunteering days each year
Everyone is welcome at Origin
We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need.
Why join us?
At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable.
While you are here and before you apply, take a look at us on Instagram.
We may close this advert early if we receive a high volume of suitable applications.
