Billing coordinator Work, Jobs in Penshurst, Ken (with Salaries)

Customer Experience Coordinator
Telecom Acquisitions Ltd. —Horsham
- Up to £37,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
- Referral programme
Quick apply
Commercial and Billing Coordinator (Maternity Cover)
OCS Group —Crawley
- Monday to Friday
- Remote
- Construction experience
Quick apply
14d
Consultant Accounts Coordinator
KIMS Hospital —Maidstone
- £26,000 - £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
1d
Medical Secretary
Medserv —Haywards Heath
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee assistance programme
- Gym membership
Quick apply
Orthodontic Administrator
The Sandford Suite Ltd —Bexleyheath
- £13 - £15 an hour
- Full-time
- Patient care
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
2d
Project Finance Executive, OrangeDoor
Unbridled —Bromley
- £40,000 - £44,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Project management
Quick apply
Versioning Producer - FTC Parental Leave Cover
DMS —London
- English
- Organisational skills
- Contracts
Quick apply
10h

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Commercial and Billing Coordinator (Maternity Cover)
OCS Group —Crawley
Proactively identify opportunities to streamline administrative processes, reduce duplication and improve data accuracy and efficiency.
Quick apply
14d
Commercial Support Coordinator
Frankham —London
Reviewing project financial information, including timesheets, expenses, purchase orders, fee information, rates, fixed fee items, variations and other…

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Customer Experience Coordinator

Telecom Acquisitions Ltd.
Horsham

Quick apply

Job details

Permanent | Full-time
Up to £37,000 a year

Benefits

Company pension
Company events
Employee discount
Referral programme

Qualifications

Customer service
Upselling
Communication skills

Full job description

Salary: Competetive Salary with up to £37k On Target Earnings
Competitive salary & bonus structure
33 days holiday allowance Including bank holidays.
Pension Scheme
Parking Available
Town Centre Location
Hours: Monday to Friday 08:30 - 17:30
Contract: Full-time Perm.

About The Role

This is a genuinely exciting, people-first role that sits at the heart of our customer operation. As a Customer Experience Coordinator, you'll be the friendly, knowledgeable voice our customers hear when they call us - whether they have a billing question, need help with their account, or want to explore what else we can offer them.

This is more than just a contact centre job. You'll build real relationships, solve problems with confidence, and make a tangible difference to the customer journey every single day. Alongside delivering exceptional service, you'll also play a light-touch role in helping customers manage their accounts and take payments - all handled in the same warm, helpful spirit that defines everything you do.

If you're a natural communicator who loves talking to people, takes pride in getting things right first time, and wants a role with real purpose and variety - this could be a perfect fit.

What You'll Do

Customer Service & Relationship Management

Handle a high volume of inbound calls from customers with professionalism, warmth, and empathy

Serve as the first point of contact for billing queries, account questions, and general enquiries - resolving them clearly and accurately

Manage overflow calls from first-line technical support, ensuring no customer is left waiting

Build genuine rapport with customers, making every interaction feel personal and valued

Keep customers informed and follow through on any commitments made

Payments & Account Support

Take inbound payments over the phone in a friendly, straightforward manner

Agree simple payment arrangements where needed, always with a helpful and non-pressured approach

Process payments, set up direct debits, and carry out accurate ledger allocations

Apply account restrictions in line with company process when required, handling these conversations with sensitivity

Sales & Service Enhancement

Identify natural opportunities to introduce customers to additional products or services that genuinely meet their needs

Contribute to service improvement by capturing and sharing customer feedback and insights

Support colleagues and the wider team with collaborative problem-solving

Systems & Administration

Log all customer interactions in our CRM system with accuracy and attention to detail

Navigate multiple internal systems confidently to look up account information and resolve queries

Always maintain up-to-date and complete customer records

What We're Looking for

Essential

Proven experience in a customer service, contact centre, or customer-facing role

A warm, confident telephone manner - you're someone people enjoy speaking to

Strong listening and communication skills, with the ability to explain things clearly

Comfortable discussing financial information such as bills, balances, and payment options

Natural problem-solver who stays calm and focused under pressure

Tech-savvy and comfortable navigating multiple systems simultaneously

High attention to detail, especially when processing payments or updating records

A genuine team player with a proactive, can-do attitude

Desirable

Experience in a billing, payments, or accounts-related environment

Background in telesales, upselling, or product recommendation

Experience supporting customers through sensitive or difficult conversations

Who This Role Suits

This role is a brilliant next step for someone currently working in retail, hospitality, a contact centre, or any customer-facing environment who wants to move into a professional office-based role - without needing a finance or credit background. If you're passionate about delivering a five-star customer experience and ready to take on a little more responsibility, we'd love to hear from you.

Staff Benefits:

50% off broadband after successful completion of probation period - completely free after 2 years' service

25 days holiday increasing up to a maximum of 30 days based on length of service - plus bank holidays and day off for your birthday

Death in service

Salary sacrifice pension scheme

Local company discounts

Buy and sell holiday scheme

Complementary fresh fruit and breakfast bar

Friday fridge

£500 refer a friend

£250 bright ideas scheme

Company events - summer party, Christmas party and sports day just to name a few

Quick apply

Refine Your Search

billing coordinator jobs in penshurst, ken

Customer Experience Coordinator

Commercial and Billing Coordinator (Maternity Cover)

Consultant Accounts Coordinator

Medical Secretary

Orthodontic Administrator

Project Finance Executive, OrangeDoor

Versioning Producer - FTC Parental Leave Cover

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