COMMUNITY ASSOCIATE (Tunbridge Wells)
Location: Tunbridge Wells - on-site
Salary: £25,000 - 28,000 per annum DOA
Contract: Full-time, permanent (37.5 hours per week)
Hours: Monday–Friday, 8:00am / 8:30am – 4:00pm / 4:30pm (occasional out-of-hours support required from time-to-time)
Start date: Early September 2026
Reports to: Senior Community Manager
ABOUT PROJECTS
Projects is a B Corp-certified coworking company with spaces in Brighton and Tunbridge Wells. We create warm, design-led workspaces where freelancers, startups and established businesses genuinely connect. Our culture is hospitality-first: every interaction matters, every detail is intentional, and community sits at the heart of everything we do. We’re a team that takes business seriously and does it consciously - maximising performance whilst supporting people and planet, using B Corp as our framework.
ABOUT THE ROLE
We’re launching our first Tunbridge Wells location and are looking for a Community Associate to join the founding team. This is a genuine ground-floor opportunity - you’ll help prepare the space, welcome the first members through the door, and play a key part in shaping the culture of a brand-new community. You’ll spend your first weeks training at our established Brighton locations before returning to Tunbridge Wells to help open Crescent Court. Reporting to the Senior Community Manager on-site, you’ll be the friendly, reliable presence that keeps the space running beautifully day to day. The role is multifaceted and offers significant room for career development as the space and community grow.
WHAT YOU’LL DO
Front-of-House & Hospitality
- Manage the front desk, providing a professional and warm welcome to members and visitors
- Handle deliveries, post and parcel notifications for members
- Respond to phone and email enquiries promptly and helpfully
- Prepare and maintain all communal areas including kitchen, breakout spaces and meeting rooms
- Turn around meeting rooms between bookings: clear, clean, reset AV equipment and restock supplies
Building Operations
- Support the Senior Community Manager with daily opening and closing procedures
- Log and track maintenance requests, following up with contractors to ensure timely resolution
- Assist with health and safety administration including fire drills and first aid supply management
- Maintain accurate records in our workspace management platform covering bookings, visitor logs and access passes
- Act as the on-site point of contact for contractors and cleaners, managing expectations with the community where disruption occurs
Member Support & Community
- Provide responsive, approachable support to members, resolving day-to-day queries on the spot and escalating where appropriate
- Support new member onboarding during their first week, helping create a welcoming experience from day one
- Nurture relationships and collaboration between members, fostering a genuine sense of belonging
- Support event logistics including room setup, attendee registration and post-event clear-down
Sales Support
- Work alongside the Senior Community Manager to sell memberships and onboard new members in an exemplary, on-brand manner
- Support the sales process from initial enquiry through to onboarding, helping build a thriving membership base
Launch Support
- Help prepare the space during the pre-opening phase, including operational test runs and space setup
- Contribute to a positive first-week experience for founding members, ensuring each person receives a thorough and welcoming induction
WHAT WE’RE LOOKING FOR
- 2+ years’ experience in hospitality, facilities management or a similar customer-facing environment
- Organised, motivated and personable — the kind of person who makes others feel at ease
- Proactive problem-solver with a can-do attitude and a tenacious streak
- Excellent communication and customer care skills
- A team player who is equally capable of working with minimal supervision
- Keen eye for detail, especially when it comes to building presentation and member experience
- Willingness to travel to Brighton for training during the initial onboarding period
BENEFITS OF WORKING AT PROJECTS
We value our people and are committed to creating an environment where you can thrive personally and professionally. As a small, collaborative team, we’re always open to hearing what matters most to you.
- Professional Development Budget — A dedicated budget for courses, events, books, mentors or software, tailored through your personal development plan.
- Profit Share Scheme — When the company does well, you share in that success. All team members are automatically enrolled.
- Generous Annual Leave — 25 days plus bank holidays, with an extra day for every year at Projects (up to 5 additional days).
- Upskilling & Training — Quarterly “Afternoon Tea Academy” workshops with external trainers, plus bespoke training in leadership, sales and B Corp.
- Quarterly Team Socials — Team-chosen activities designed purely for fun and connection.
- Recognition with Tacos — Virtual tacos via Slack to recognise colleagues’ efforts, exchangeable for rewards including restaurant vouchers and paid days off.
- Monthly One-to-One Budget — A monthly budget to enjoy a coffee or drink with your manager outside the office.
- Everyday Perks — Unlimited tea and coffee to keep you fuelled throughout the day.
WHY PROJECTS?
- Be part of a founding team — help launch a brand-new location from the ground up
- Join a growing, values-led company with genuine career progression
- B Corp certified — sustainability and community are embedded in how we operate
- A supportive leadership team that invests in your development
- A role that grows with you as the space and community expand
HOW TO APPLY
If this sounds like the right role for you, we’d love to hear from you.
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free fitness classes
- Free parking
- Health & wellbeing programme
- Paid volunteer time
- Profit sharing
Work Location: In person
