Senior service desk analyst Work, Jobs in Penshurst, Ken (with Salaries)

Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
1d
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
1d
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Supervising experience
- Presentation skills
Front Office Support Manager
Indra Group UK & Ireland —Redhill
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
2026 Commercial & Investment Banking - Markets - Off-Cycle Internship - London
JPMorganChase —London
- Full-time
- Communication skills
Data Operations Specialist II
Moody's —London
- £27,300 - £39,600 a year
- Full-time
- Bachelor's degree
- Communication skills
- Employee stock purchase plan
- Employee discount
7d
Data Analyst
kraken —Cyprus Station
- Full-time
- English
- Master's degree
- AI
Global Real Estate Support Planning Lead (UK based)
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Management
- Analysis skills
- Presentation skills
Quick apply
Head of LNG & EU Gas
Energy Aspects —London
- Full-time
- Hybrid work
- Spanish
- Writing skills
- English
- Gym membership
Quick apply
Lead Risk Software Engineer LDN
JPMorganChase —London
- Full-time
- Software development
- Financial services
- AI

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Senior Service Desk Analyst

Goaco
Dartford

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Job details

Permanent | Full-time
1 day ago

Benefits

Company pension

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Mentoring junior staff
Network infrastructure
Continuous improvement
Mentoring
Network support
Technical writing
IP networking
Customer support
Cybersecurity
Communication skills
PowerShell scripting
PowerShell
Intune
Mobile devices

Full job description

Job Categories: Service Desk

Job Type : Full Time | On-Site | Permanent

Job Location : Dartford, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

ABOUT US

Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach.

We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands-on role supporting both internal systems and our managed customers, while helping to drive technical excellence across the Service Desk.

ROLE DESCRIPTION

As a Senior Service Desk Analyst, you’ll provide 2nd and 3rd line technical support, assist with customer onboarding, and support the delivery of infrastructure and cloud solutions.

You’ll be a key escalation point for the Service Desk, helping to resolve complex technical issues while mentoring junior engineers and contributing to the continuous improvement of our services.

KEY RESPONSIBILITIES

Provide 2nd and 3rd line technical support to internal users and managed customers.
Troubleshoot desktop, server, networking and Microsoft 365 issues.
Support Microsoft Intune, Entra ID and endpoint management.
Build, configure and deploy laptops, desktops and mobile devices.
Assist with the technical onboarding of new customers.
Configure and support networking equipment, including firewalls, switches, wireless networks and VPNs.
Support infrastructure projects, cloud migrations and system upgrades.
Maintain secure endpoint configurations and assist with implementing Zero Trust security principles.
Produce monthly technical and service reports.
Create and maintain technical documentation and knowledge base articles.
Act as an escalation point for the wider Service Desk team.
Support continuous improvement initiatives across the Service Desk.

ESSENTIAL SKILLS & EXPERIENCE

Minimum 3 years experience in an IT Support, Service Desk or MSP environment.
Strong experience supporting Microsoft 365 environments.
Microsoft Intune and Entra ID.
Windows 10/11 and Windows Server administration.
Active Directory and Group Policy.
Networking fundamentals (DNS, DHCP, TCP/IP, VPNs, Firewalls and Switching).
Excellent troubleshooting and diagnostic skills.
Strong communication and customer service skills.
Ability to prioritise workloads and manage multiple tasks effectively.

NICE TO HAVE

Experience working within a Managed Service Provider (MSP).
Microsoft certifications (MD-102, MS-102, AZ-104 or equivalent).
Knowledge of Microsoft Defender and endpoint security.
Experience with Datto RMM, HaloPSA or similar service management platforms.
PowerShell scripting.
Understanding of Cyber Essentials and Zero Trust security principles.

WORKING PATTERN

Monday to Friday
Office-based – 5 days per week in our Dartford office
Occasional travel to customer sites may be required.

BENEFITS*

Company pension scheme.
Ongoing Microsoft training and certification support.
Career progression opportunities.
Exposure to modern Microsoft Cloud and Cyber Security technologies.
A collaborative and supportive team environment.

Offered only to employees based in the UK.
Unfortunately, we aren’t able to offer sponsorship for this role.

Apply Now

Refine Your Search

senior service desk analyst jobs in penshurst, ken

Senior Service Desk Analyst

1st Line Service Desk Analyst

Senior IT Customer Support Analyst, Desktop Support

Front Office Support Manager

2026 Commercial & Investment Banking - Markets - Off-Cycle Internship - London

Data Operations Specialist II

Data Analyst

Global Real Estate Support Planning Lead (UK based)

Head of LNG & EU Gas

Lead Risk Software Engineer LDN

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