Job Description: Student Support Coordinator
Location: Stratford and Woolwich, London
Role Type: Full-time, Permanent
Role Overview
The Student Support Coordinator at SCCD Training will provide comprehensive support to our learners throughout their training journey. Acting as a primary point of contact, you will ensure students are engaged, motivated, and have access to all necessary resources to successfully complete their programs.
Key Responsibilities
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Serve as the first point of contact for student queries, providing guidance and timely support.
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Monitor student attendance, progress, and wellbeing, addressing any concerns promptly.
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Coordinate with academic and placement teams to facilitate smooth learner experiences.
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Develop and implement intervention plans to support students facing challenges.
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Maintain accurate records of student interactions and support activities in the CRM system.
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Organize orientation sessions, workshops, and wellbeing activities to enhance student engagement.
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Ensure compliance with safeguarding and data protection policies.
Requirements
Candidate Requirements
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Experience in student support, education, or related fields.
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Strong interpersonal and communication skills with a compassionate approach.
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Ability to manage multiple student cases simultaneously with attention to detail.
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Proactive problem-solving skills and the ability to work collaboratively with various teams.
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Knowledge of safeguarding best practices and data protection regulations.
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Experience using CRM or student management systems is preferred.
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Understanding of the UK education sector and teacher training pathways is an advantage.
Benefits
Why Join SCCD?
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Impact: You are directly responsible for helping people change their lives and enter the teaching profession.
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Growth: Opportunity to move into Senior Placement or Business Development roles.
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Culture: A fast-paced, high-energy environment with a focus on collective team success.
