JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Key Responsibilities
Client Relationship
Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.
The relationship with the Client is highly collaborative involving working with the Asset Manager both on site and in their offices.
Lease and Legal Management:
Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest
Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion
Respond to technical queries in regards to the lease or licences
Resolving occupier matters that may influence valuation/investment considerations
Financial Management:
Service Charge:
ESG:
Supplier and Facility Management:
Inspections:
Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.
Formal reporting of inspection to Asset Manager as part of KPI.
Transactions/Transitions:
Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors.
To lead the JLL team and provide expert advice to asset manager on all property management matters to support transaction
Client:
Management of formal quarterly meetings with individual asset managers providing expert advice and reporting after.
Understand client PMA, asset strategies, and KPIs that you are responsible for.
Support and deliver all client KPI and deliverables.
Occupier Engagement & Customer Experience:
Engage with occupiers to maintain high customer satisfaction.
Gather intelligence on occupier business activity on behalf of client.
Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners
Works
Health & Safety:
Insurance:
Support annual insurance renewal process
Have oversight of all insurance matters across the site
Ownership of end-to-end claims process.
Void property management:
Fees:
Additional Responsibilities
Play an active role in securing new business and expansion of existing client relationships.
If required line manage team members to guide career progression / manage performance.
Continually driving change and progress in the business to evolve with Client and market demands
Project based work (internal & external)
Identify cross-selling opportunities.
Investigate and remedy pre-existing property management issues.
Candidate Profile
Preferably MRICS qualified with 5+ years in property management.
Recognised subject matter expert.
Strategic thinker with innovative problem-solving skills.
Strong commercial acumen and client relationship skills.
Results-driven with ability to set and achieve ambitious targets.
Self-motivated leader who fosters teamwork.
Excellent communication and negotiation skills.
Advanced IT skills, particularly in property management systems.
Sharp analytical and problem-solving abilities.
Excels in financial planning and operational reporting.
Experience with cross-functional projects.
Behavioural Skills
Strong leadership and deep understanding of property/asset management.
Strong and professional communication skills (internal & external).
Commitment to innovation and inclusive practices.
Adhere to JLL Working Practices guidelines.
Provide line management and mentoring.
Implement value-added initiatives.
Maintain strong presence within PAM team.
Contribute and help drive an inclusive office culture.
This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry.
Location:
On-site –London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
