Front end manager Work, Jobs in Penzance, Con (with Salaries)

Front of House Supervisor
Mullion Cove Hotel & Spa —Helston
- From £13 an hour
- Part-time
- Human resources
- Recruiting
- Cleaning
- Employee discount
Quick apply
13d

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Front of House Supervisor

Mullion Cove Hotel & Spa
Helston

Quick apply

Job details

Permanent | Part-time | Full-time
From £13 an hour
13 days ago

Benefits

Employee discount
On-site parking

Qualifications

Succession planning
Front of house supervision
Guest relations
Food service team management
Upselling
Table service
Table service guest greeting
Shift management
Complaint handling
Food safety and hygiene regulations
Food and beverage service
Human resources
Recruiting
Greeting and seating guests
Cashing up (food service)
Cleaning
Public relations
Budgeting
Training & development
Food safety
Food service management
COSHH compliance

Full job description

Overview

To assist the Restaurant Manager in the day to day operation of the Restaurant with Duty Management responsibilities.

Main Responsibilities

To uphold the 4 AA star and 2 rosette standard, working towards 3 AA Red Stars standard within the Atlantic View restaurant.
To be aware of the days business and ensure your departments are prepared and organised.
To ensure complete and thorough menu knowledge of the food items for all service periods, i.e. Breakfast, Sunday Lunch, Afternoon Tea and Dinner.
Monitor the completion of tasks, before, during and after service
To maintain the highest standard of cleanliness, the maintenance of furnishings & equipment.
To maintain ullage records of items being returned to the kitchen or thrown away due to complaints/ wrong orders.
To assist in the Brasserie as and when required to do so by the management
Greet, seat, take orders and assist guests with food and wine selection. To ensure guest satisfaction through high quality service and good public relations in all service periods
Deal with complaints and guest comments in line with company guidelines and in a professional and timely manner.
Ensure all guest checks are correctly charged at the end of each meal period in liaison with Reception and balance the food.
To run functions, both layup, service and clean down.
Prepare mise en place for the week ahead according to business levels.
Focus on optimising sales and increase revenues through upselling.
To ensure restaurant staff are performing duties correctly, efficiently and to the best of their ability.
To carry out Duty Manager shifts when required to include sleep over shifts.
To be hands on in all departments if the need arises.
Display and encourage within the team the highest standards of personal hygiene & grooming in line with company policy.
To ensure team briefings / meetings are carried out before each service period
To ensure that disciplinary and grievance procedures are followed according to company policy.
To ensure you have a thorough understanding of and adhere to laws and regulations regarding licensing, food safety, COSHH, health & safety & fire regulations
To ensure that linen is controlled effectively and efficiently, ensuring that the housekeeping linen budget is maintained and not over spent
To be proactive in self-development.
Actively participate in HR related matters of the department, recruitment, appearance, appraisals, training and development, succession plans and disciplinary procedures

Health & Safety

You must ensure that all Health & Safety regulations are adhered to at all times, this includes the fire procedures and COSHH regulations, all of which you will be made aware of. Please ensure that you report any faults or infringements of these procedures or act immediately where appropriate to correct them. You have a duty to carry out work so that you never put yourself or others at risk, creating a safer working environment for everyone.

Pay: From £13.00 per hour

Benefits:

Employee discount
On-site parking

Work Location: In person

Quick apply

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