technical support specialist Work, Jobs in perranporth, con (with Salaries)

Customer Service Representative
St. Eval Candle Company —Wadebridge
- £26,900 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Health & wellbeing programme
Quick apply
2d
Technical Author
Watson-Marlow Fluid Technology Solutions —Falmouth
- English
- Project management
- Annual leave
5d
Technical Author
Watson Marlow Fluid Technology Solutions —Redruth
- English
- Project management
- Annual leave
4d
Assistant Laboratory Technician
SLR Consulting —Truro
- Full-time
- Laboratory experience
- Communication skills
- Annual leave
- Employee assistance programme
Laboratory Technician
Paterson & Cooke UK Ltd —Truro
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Annual leave
- Life insurance
Quick apply
Technician
University of Exeter —Penryn
- £30,628 a year
- Annual leave
Cardiac Physiologist
Royal Cornwall Hospitals NHS Trust —Truro
- £32,073 - £39,043 a year
- Full-time
- School
5d
Health & Safety Consultant
JMG Group —Truro
- Full-time
- Free parking
- Referral programme
Quick apply
Bookkeeper
Fearless Accounting Limited —Truro
- £25,000 - £30,000 a year
- Full-time
- Maintenance
- Accounting
- QuickBooks
- Free parking
Quick apply
1d
Senior Process Technologist
Pilgrim's Europe —Bodmin
- Full-time
- Management
- Project management
- Organisational skills
Quick apply
8d
Part 1 Architectural Assistant (1-Year Placement)
Stride Treglown —Truro
- Full-time
- AutoCAD
- Bachelor's degree
- Communication skills
- Annual leave
Quick apply
9d
Maintenance Engineer
West Pharmaceutical Services —Cornwall
- Maintenance
- Microsoft Office
- Mechanical knowledge
- Employee discount
- Sick pay
Quick apply
OT SCADA Engineer
South West Water —Bodmin
- £32,180 - £42,906 a year
- Hybrid work
- Engineering
- English
- Programmable logic controllers
- Annual leave
- Employee assistance programme
Principal Metallurgist
SLR Consulting —Truro
- Full-time
- Engineering
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
VacancyTitle: Senior Process Technologist
Pilgrim’s Europe —Bodmin
- Full-time
- Management
- Project management
- Organisational skills
Clinical/Counselling/Forensic Psychologist - West
Cornwall Partnership NHS Foundation Trust —Redruth
- £49,387 - £64,750 a year
- Part-time
- Doctoral degree
- Travel
- Employee discount
6d
Maintenance Operative (Pool and Hot Tubs)
Bedruthan Hotel & Spa —Newquay
- £13.10 an hour
- Part-time
- Maintenance
- Hotel
- Organisational skills
- Employee discount
Quick apply
HGV Technician
Biffa Waste Services —Bodmin
- £48,180 a year
- Overtime
- Store discount
- Employee assistance programme
Quick apply
Marine Project Engineer
Keynvor Morlift Ltd (KML) —Falmouth
- £40,000 - £45,000 a year
- Overtime
- Management
- Computer literacy
- Team management
- Annual leave
Quick apply
Barge Master
Fugro —Falmouth
- Full-time
- Travel
- Leadership
- Communication skills
- Referral programme

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Customer Service Representative

St. Eval Candle Company -
Wadebridge

Quick apply

Job details

Permanent | Full-time
£26,900 a year
2 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
GCSE
English
Computer skills
A Level

Full job description

Job Title: Customer Service Representative

Hours: Monday to Thursday, 9:00 am to 5:00 pm, and Fridays, 8:00 am to 4:00 pm (Hybrid-working 3 days in the office, 2 days working from home)

Salary: £26, 900

Reporting to: Customer Operations Manager

We’re looking for a thoughtful and dedicated Customer Service Representative to join our team at St Eval. In this role, you’ll be one of the friendly voices of our brand, supporting our customers with care and attention across phone and email.

More than anything, we’re looking for someone who genuinely enjoys helping people, someone who takes pride in creating positive, meaningful experiences for our customers and makes them feel valued at every touchpoint. You’ll be naturally curious, solution-focused, and motivated to go the extra mile to get things right.

Who we are: We are a B Corp certified candle maker with ambitions of going from local hero to household name. We pride ourselves on our inclusive family culture, where innovation and operational excellence are celebrated.

The role is based at our headquarters in North Cornwall, which overlooks the Atlantic Ocean. Our new factory and offices, designed to be in harmony with our rural setting, are surrounded by nature and close to some of Cornwall’s most beautiful beaches. Lunchtime walks through country lanes and post-work sea swims or surfs are all possible.

Responsibilities

Deliver a high-quality customer experience via phone and email, handling enquiries related to orders, pricing, payments, products, and delivery updates
Process and manage customer orders from start to finish, including returns, replacements, and exchanges
Handle customer credits, reimbursements, and returns in line with company policy
Maintain accurate and up-to-date customer account records and data
Support customers with online ordering and resolve website-related queries
Escalate product quality concerns promptly and professionally to the technical team
Work closely with Accounts Receivable to support customer payment queries and resolutions
Monitor stock availability and proactively communicate potential shortages
Collaborate with the Customer Operations Manager on bespoke or specialist customer projects
Coordinate with internal teams and external partners to ensure deliveries meet customer expectations
Identify opportunities to improve processes, efficiency, and customer satisfaction
Share potential sales opportunities with the Customer Operations Manager
Provide flexible administrative support as needed

Collaboration and Continuous Improvement

Build strong working relationships across Sales, Marketing, Operations, and Production to support a seamless customer journey
Contribute to team goals, KPIs, and wider business projects aimed at enhancing the Customer Service function
Play an active role in maintaining and improving the Freshdesk knowledge base and support content
Uphold and promote St Eval’s values in every interaction, contributing to a positive, respectful, and solution-focused culture

About you:

· Excellent English oral and written skills.

· Enthusiasm for problem solving.

· Initiative and decisiveness, comfortable working in a team.

· Good computer skills – internet and email.

· Comfortable working from home

We offer:

· 33 days holiday (including public holidays)

· 50% employee discount on all St. Eval products

· Cycle to work scheme

· Bupa Dental Insurance

· Death in service insurance

· Employee assistance programme

· Enhanced family leave

· A dynamic and inclusive work environment

· An opportunity to grow with us - we invest in our people's professional development

· Hybrid working

· Team social events

· Volunteering opportunities with our charity partners

Pay: £26,900.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

technical support specialist jobs in perranporth, con

Customer Service Representative

Technical Author

Technical Author

Assistant Laboratory Technician

Laboratory Technician

Technician

Cardiac Physiologist

Health & Safety Consultant

Bookkeeper

Senior Process Technologist

Part 1 Architectural Assistant (1-Year Placement)

Maintenance Engineer

OT SCADA Engineer

Principal Metallurgist

VacancyTitle: Senior Process Technologist

Clinical/Counselling/Forensic Psychologist - West

Maintenance Operative (Pool and Hot Tubs)

HGV Technician

Marine Project Engineer

Barge Master

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