Customer solutions specialist Work, Jobs in Perry Barr, Wmd (with Salaries)

Business Support and Customer Service Specialist
HERMEQ —West Bromwich
- Up to £30,000 a year
- Full-time
- Microsoft Outlook
- Continuous improvement
- Organisational skills
Quick apply
Service Coordinator
Arrow Industrial Group Limited —Birmingham
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
12d
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Birmingham
- Temporary
Business Assurance Specialist
Quilter —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Communication skills
5h
Customer Complaints Officer, Contact Centre
British Heart Foundation —Birmingham
- £25,000 a year
- Hybrid work
- CRM software
- Conflict management
- Organisational skills
22h
Customer Experience & Quoting Specialist
Bruker —Coventry
- Microsoft Word
- English
- Continuous improvement
Customer Service Specialist
H.B. Fuller —Tamworth
- Spanish
- English
- Communication skills
6d
Specialist Customer Service Advisor
Cromwell —Brierley Hill
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
5d
Data and Reporting Specialist
Hymans Robertson LLP —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Quick apply
11h
Customer Service Specialist - UK
Seco Tools —Alcester
- Full-time
- Continuous improvement
Employment Specialist (IPS) - Birmingham & Solihull
Shaw Trust —Birmingham
- £29,556 - £35,413 a year
- Communication skills
- Annual leave
- Employee assistance programme
1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
7d
Customer Success Manager, Birmingham
Dalux —Birmingham
Customer Service Specialist - UK
SECO —Alcester
- Full-time
- Continuous improvement
Application Services Specialist
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Communication skills
Business Development Executive
BT Group —Birmingham
- Business development
- Communication skills
Marketing Operations Manager
Sempre Digital Marketing and Growth Solutions UK Ltd —Birmingham
- £38,000 - £50,000 a year
- Full-time
- CRM software
- Marketing
- Analysis skills
Quick apply
8h
Sales Development Representative
Alexander Mann Solutions (AMS) —Birmingham
- Hybrid work
- Business development
- Communication skills
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount

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customer solutions specialist jobs near perry barr, wmd

Business Support and Customer Service Specialist

HERMEQ -
West Bromwich

Quick apply

Job details

Permanent | Full-time
Up to £30,000 a year

Qualifications

Sales support
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Returns processing
Client engagement
Delivery scheduling
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Continuous improvement
Organisational skills
Relationship management
Customer interaction
Account management
Communication skills
Supply chain customer service
Time management

Full job description

The Business Support Specialist is responsible for providing outstanding customer service while supporting the wider sales and operational teams. Acting as a key point of contact for customers, you will manage enquiries, process orders, resolve issues, coordinate deliveries and returns, and ensure every customer receives a professional and efficient service.

You will work closely with Sales, Operations, Manufacturing, Transport and Purchasing to ensure customers are kept informed and that any issues are resolved quickly and effectively.

Key Responsibilities

Customer Service

Deliver exceptional customer service across telephone, email and online enquiries.
Build strong relationships with customers through regular communication.
Handle customer queries professionally, providing timely and accurate information.
Manage customer complaints from initial enquiry through to resolution.
Liaise with internal departments to ensure customer issues are resolved quickly.
Keep customers updated throughout the order lifecycle, providing proactive communication regarding delays or changes.
Ensure every customer interaction reflects HERMEQ's high standards of service.

Order Management

Coordinate with Production, Transport and Purchasing to ensure orders are fulfilled on time.
Monitor customer orders through to delivery.
Manage returns, credits and replacement orders where required.
Raise and process return requests in line with company procedures.
Assist with delivery scheduling and customer collection requests.

Sales & Business Support

Customer Account Management

Work closely with customers to understand their requirements and provide suitable solutions.
Support key accounts by ensuring excellent service levels are maintained.

Internal Communication

Act as the link between Sales, Transport, Manufacturing, Warehouse and Purchasing.
Ensure all departments have accurate customer information.
Communicate delivery updates, stock issues and production delays.
Escalate urgent customer issues where appropriate.

Administration

Ensure company systems remain up to date.
Support continuous improvement initiatives across the department.

Key Skills & Experience

Essential

Previous experience within Customer Service, Business Support or Internal Sales.
Excellent communication skills, both written and verbal.
Strong organisational and time management skills.
Ability to multitask in a fast-paced environment.
Excellent attention to detail.
Confident using Microsoft Office, particularly Excel and Outlook.
Strong problem-solving skills with the ability to remain calm under pressure.
Professional and positive attitude.
Ability to work effectively as part of a team.

Hours of Work - Monday to Friday 8am until 5pm

Pay: Up to £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer solutions specialist jobs in perry barr, wmd

Business Support and Customer Service Specialist

Service Coordinator

Customer Claims Specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Business Assurance Specialist

Customer Complaints Officer, Contact Centre

Customer Experience & Quoting Specialist

Customer Service Specialist

Specialist Customer Service Advisor

Data and Reporting Specialist

Customer Service Specialist - UK

Employment Specialist (IPS) - Birmingham & Solihull

1st Line Service Desk Analyst (Days)

Customer Success Manager, Birmingham

Customer Service Specialist - UK

Application Services Specialist

Business Development Executive

Marketing Operations Manager

Sales Development Representative

Airport Station Manager

I want to receive the latest job alerts for customer solutions specialist in perry barr, wmd

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