Customer experience analyst Work, Jobs in Perth, Pkn (with Salaries)

WFM Analyst
Stagecoach —Perth
- £26,780 - £30,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
2d
Change Manager (Portfolio)
SSE —Perth
- £44,000 - £65,900 a year
- Full-time
- Project management
- IT
- Employee discount
- Gym membership
14d
Graduate Placement - Design Analyst (12-24 Months)
Rexroth —Glenrothes
- Full-time
- Engineering
- Data analysis skills
- Analysis skills
- Employee discount
Quick apply
SW Engineer III - Data Analytics & Insights
NCR Atleos —Dundee
- £48,000 a year
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
2d
Quality Analyst
Kerry —Menstrie
- Weekend availability
- Microsoft Powerpoint
- Laboratory experience
- IT
12d
Principal Product Manager
HWC Motoring Services Ltd —Alloa
- £5,783 - £7,500 a month
- Full-time
- Analysis skills
- Product management
- Software development
Quick apply
9d

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customer experience analyst jobs near perth, pkn

WFM Analyst

Stagecoach -
Perth

Apply Now

Job details

Full-time
£26,780 - £30,000 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Microsoft Excel
Analysis skills
Organisational skills
Communication skills

Full job description

Salary

£26,780 – £30,000

Workforce Management (WFM) Analyst

Based at our Perth office
Salary of £26,780 – £30,000
Working pattern of 8am-4pm Mon-Fri

Looking for a role where your analysis and insight help keep the operation running at its best?

At Stagecoach, we’re more than just buses, we’re part of the fabric of our communities. Behind every journey is a team ensuring we have the right people in place to deliver a reliable and seamless service. We’re looking for a WFM Analyst to join our Customer Service Centre team. In this role, you’ll play a vital part in planning, monitoring, and optimising our workforce, helping us deliver a consistent, high-quality service for our customers. This is a great opportunity for someone with experience in real-time analysis, scheduling, or workforce planning who is ready to take the next step into a broader, more data-driven role.

What you’ll be doing:

Creating and maintaining accurate staff schedules aligned to forecast demand
Planning and optimising offline activities such as training, meetings, and annual leave
Monitoring real-time performance, including service levels, volumes, and handling times
Making intraday adjustments to ensure the operation remains balanced and efficient
Producing reports and dashboards to track performance metrics and trends
Analysing data to identify opportunities to improve efficiency and service delivery
Monitoring schedule adherence and providing insights to Team Leaders
Proactively identifying risks to service and implementing mitigation plans
Working closely with operational leaders to provide clear, actionable insights
Supporting continuous improvement across workforce planning and delivery

What we’re looking for:

Experience working in a contact centre environment, ideally within WFM (scheduling, real-time, or reporting)
Strong analytical skills with experience handling and interpreting data
Advanced Microsoft Excel skills and confidence working with large datasets
Experience using WFM systems such as Verint, NICE, or Calabrio (desirable)
A proactive, problem-solving mindset with the ability to work in a fast-paced environment
Strong communication skills, with the ability to explain data clearly to different audiences
Excellent attention to detail and organisational skills
A collaborative team player who can build strong working relationships

Why join Stagecoach?

The opportunity to develop your career within a growing and evolving function
Competitive salary and benefits package
Benefits including generous pension scheme, XX days holiday, free travel for you and a companion, and a wide range of discounts including retail & leisure
Career progression, with opportunities to grow across operations, planning, and wider business areas
A supportive, inclusive working environment where your wellbeing matters

Our working environment

Stagecoach is proud to be an inclusive employer. Across our teams, we foster a welcoming environment where everyone is treated with respect and supported to thrive. You’ll have access to employee networks, wellbeing resources, and a 24/7 Employee Assistance Programme to support you and your family.

Ready to make an impact behind the scenes?

Click apply today and start your Stagecoach journey. We can’t wait to welcome you on board.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Group Head Office 10 Dunkeld Road Perth PH1 5TW

Apply Now

Refine Your Search

customer experience analyst jobs in perth, pkn

WFM Analyst

Change Manager (Portfolio)

Graduate Placement - Design Analyst (12-24 Months)

SW Engineer III - Data Analytics & Insights

Quality Analyst

Principal Product Manager

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