Purpose of this role: Community Events, Pop Ups and Fairs Volunteer
Hourglass (Safer Ageing) is the only UK wide charity dedicated to calling time on the abuse, harm, exploitation and neglect of older people. Our mission is to promote safer ageing and build a fairer society for all older people. We deliver a range of support services — from prevention and early intervention through to direct support and recovery. Our staff and volunteers play a vital role in raising awareness, engaging communities, and helping older people access the support they need.
Community Events, Pop Ups and Fairs Volunteer - Dunfermline :
This role supports our outreach, engagement and administrative work and our Frontline colleagues. Volunteers help us deliver community events, pop up information stands and awareness raising activities, while also carrying out essential administrative tasks that ensure our work is well organised, safe and effective. This includes using our CRM database system for basic data entry, logging interactions, supporting event preparation, and helping the team stay connected with local communities.
Volunteers represent the charity in public settings and may occasionally support or lead events independently once fully trained and only if they wish to opt in to this. A high level of reliability is essential, as community events depend on confirmed attendance.
Volunteering time commitment:
- Attendance at a min. one community event per month (typically 3–4 hours each).
- 1 to 2 hours of admin time per month, completed remotely.
- Minimum six month commitment after training is completed.
- Volunteers are expected to maintain 100% attendance reliability for agreed event dates.
✨What are we looking for?
- Kindness, patience and strong communication skills that help people feel heard and supported
- Reliability and a genuine interest in supporting older people
- No formal experience required—just a willingness to help
- A positive attitude towards older people and a commitment to challenging abuse.
- Confidence engaging with the public in community settings.
- Strong listening and communication skills.
- Ability to handle sensitive conversations with empathy and professionalism.
- 100 percent reliability, consistency and the ability to work independently.
- Good IT skills for basic record keeping and CRM use (training provided).
- Ability to manage your time effectively and meet agreed commitments.
- Understanding of personal and organisational boundaries.
- Commitment to our policies and procedures, including Equality and Diversity, Health and Safety, Professional Boundaries, Lone Working for Volunteers, Safeguarding Adults, Position of Trust
- Access to reliable broadband,
- Access to your own device (laptop, PC or tablet) and mobile phone.
✨Key volunteering tasks:
Attend pre-approved community events:
- Host and manage information stalls, ensuring materials are displayed clearly and professionally.
- Represent the organisation at pre-approved local forums when engaging with members of the public, community groups, public services, local authority representatives and other organisations.
- Share information about safer ageing and Hourglass services.
- Share our marketing literature in local venues, e.g. GP surgeries, local libraries, community information boards.
- Promote understanding of safeguarding and how people can access help from Hourglass (Safer Ageing).
Admin responsibilities:
- Carry out basic administrative tasks to support the outreach team.
- Access and use our CRM database for simple data entry, logging interactions and updating event records (training provided).
- Maintain accurate, timely and confidential records in line with data protection requirements.
- Support event preparation, such as checking materials, confirming bookings or updating attendance lists.
- Communicate clearly with staff about availability, event planning and any issues that arise.
- Provide clear information to potential service users, members of the public and professionals about our 24/7 Helpline.
Sharing and logging information:
- Maintain accurate records of events and interactions using our internal systems.
- Share relevant information with colleagues in line with data protection and confidentiality requirements.
- Treat all individuals with dignity, respect and sensitivity.
- Manage your time effectively as a volunteer, ensuring 100% reliability, punctuality and preparedness for all agreed events.
- Once trained, confidently support and *lead events (*optional) where appropriate, following all organisational procedures.
- Attend pre-approved community events.
- Staffing of and manage information stalls, ensuring materials are displayed clearly and professionally.
- Represent the organisation at pre-approved local forums when engaging with members of the public, community groups, public services, local authority representatives and other organisations.
- Share information about safer ageing, the support options and our services
- Share our marketing literature in local venues, eg GP surgeries, local libraries, community information boards, community centres,
- Promote understanding of safeguarding and how people can access help at Hourglass (Safer Ageing).
✨What you will gain:
- A chance to build confidence and develop valuable skills
- A meaningful role in raising awareness and standing up against elder abuse
- A supportive environment where you can connect and grow professionally
- Experience that adds depth and value to your CV
- A written reference after a minimum of six months of active volunteering
- Invitations to social events and celebrations with fellow volunteers and staff
- Recognition and reward initiatives
✨How do we support you to become an Hourglass Volunteer?
- Volunteering travel and costs refunded in line with our Volunteer Policy
- A dedicated and clearly structured volunteer pathway
- Bespoke and manageable training before you begin your volunteer role
- Hourglass Volunteer Induction Training Programme – online/3.5 days
- Ongoing 1:1 and group check-ins with staff and volunteers as required / to suit your availability
- Debriefing and wellbeing support available
Criteria and Requirements:
- Application form and informal interview
- Two personal reference checks
- DBS/PVG/AccessNI criminal records checks (if required)
(This role involves working with vulnerable adults. A DBS check is required, and it is a criminal offence to apply if you are barred from working with vulnerable groups)
We are looking forward to welcoming you to Hourglass (Safer Ageing).
For an informal chat about this role, please email or call:
E mail : [email protected]
075000 094381
Job Type: Volunteer
Benefits:
- Casual dress
- Company events
- Free parking
- Health & wellbeing programme
- Work from home
Application question(s):
- We offer remote training and ongoing support to help you feel confident in your role. Do you have access to a reliable internet connection, and would you be available to attend scheduled online training sessions?
Education:
- GCSE or equivalent (required)
Language:
Work Location: In person
