Client success manager Work, Jobs in Peterborough, Cam (with Salaries)

Customer Account Manager
PremCom UK Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Computer literacy
- Writing skills
- Continuous improvement
- Free parking
Quick apply
Senior Sales Executive
Trade Mastermind Limited —Peterborough
- £40,000 - £100,000 a year
- Full-time
- Business development
- Analysis skills
- In-person
Quick apply
3d
Customer Support Administrator (Helpdesk)
ICE - Industrial Cleaning Equipment —Peterborough
- Full-time
- Communication skills
- Annual leave
Quick apply
5d
Client Service Advisor
ALS —Chatteris
- Full-time
- Databases
- Communication skills
- Annual leave
- Employee discount
Partnership Manager
Citrus Group —Wellingborough
- £32,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Travel
- Free parking
- Employee assistance programme
Quick apply
Customer Service Administrator MAT Cover
Vantify —Saint Ives
- £26,227.50 a year
- Temporary
- Hybrid work
- Microsoft Word
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply

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client success manager jobs near peterborough, cam

Customer Account Manager

PremCom UK Ltd
Peterborough

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Pricing
Stakeholder collaboration
Client engagement
Computer literacy
Stakeholder liaison
Writing skills
Continuous improvement
Supply chain management
Relationship management
Computer skills
Management reporting
Customer support
Customer interaction
Account management
Communication skills
Supply chain customer service

Full job description

Overview

PremCom is part of a rapidly growing group of multi-format printing businesses, supporting a range of sectors. The organisation is defined by its commitment to growth by acquisition, performance excellence and success for all stakeholders.

As part of this expansion, we are looking for a customer account manager to develop close working relationships with customers, suppliers and colleagues to co-ordinate and improve all aspects of customer service.

Whilst the business is 26 years old, it was recently acquired. This is a rare opportunity to work from a formative stage of the group organisation, with a talented, committed and experienced team to achieve an ambitious growth mandate. Within our growing company, all key roles offer multi-faceted general management experience backed by the parent group.

Purpose and Outline of the Role

In this role, you’ll be the go-to person for customers needing assistance with printed literature of all kinds. From brochures to exhibition graphics, you’ll help guide clients through the process, ensuring they get the best results. Your ability to stay organised and provide excellent customer service will be key to your success.

Continuous improvement is an essential part of the role. Having recently strengthened the leadership team, we are building the business infrastructure to achieve excellent performance in all aspects. This is not only within each business unit, but also across the group. In support of our ongoing growth and development, part of this role is dedicated to business performance; reporting, analysis and proposing improvements to customer service, sales, pricing and process efficiency.

Scope and Engagement

The role covers customer enquiries, sales order processing, pricing, supply chain management, spend analysis and monitoring, relationship management, account planning, reporting, continuous improvement. The role is highly collaborative, working with a wide range of external and internal stakeholders to ensure excellent service and performance.

PremCom maintains a flexible approach to defining the terms of engagement with the company. As appropriate to the role’s seniority, remuneration will consist of individual and company performance related pay. For progression into a group role, there is potential for a long-term incentive plan.

Skills

Handling customer enquiries with professionalism and excellent service
Advising on print options, materials and processes
Working with the supply chain to obtain the best value
Co-ordinating orders and ensuring deadlines are met
Keeping records organised and ensuring smooth workflow
Using systems to process orders and track jobs
Developing information tools, such as the supply chain management system
Reporting and analysis of key business information, for external as well as internal use
Developing knowledge of clients’ businesses, to their become preferred, strategic supplier
Contributing to account plans
Supporting performance management, proposing improvements and applying improvement methodologies

Skills, Experience and Attributes

We value attributes and potential over experience. On-the-job training and support from a diverse and highly experienced team will be available. We will invest in external training based on the successful candidate’s needs.

Print knowledge – highly desirable, but not essential, knowledge of print processes, materials and finishes.
An understanding of end-to-end commercial and operational processes, from enquiry and sale through production, fulfilment and invoice.
A drive for continuous improvement
Commercial awareness, including profitability analysis, estimating and pricing
Customer service skills – a natural problem solver who enjoys helping people
Relationship development – personable and genuinely interested in others
Excellent verbal and written communication skills
Highly organised – able to manage multiple tasks and stay on top of deadlines
Computer literate – comfortable using and learning digital tools and software
Self-disciplined – can work independently and take initiative
Curious learner – devotes time and energy to increasing knowledge and skills
Ambitious – for the organisation, team as well as yourself to increase contribution, performance and responsibility

Join us today and be part of a vibrant team dedicated to delivering exceptional service while advancing your career in customer account management!

Pay: £30,000.00-£40,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client success manager jobs in peterborough, cam

Customer Account Manager

Senior Sales Executive

Customer Support Administrator (Helpdesk)

Client Service Advisor

Partnership Manager

Customer Service Administrator MAT Cover

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