complaints manager Work, Jobs in peterborough, cam (with Salaries)

Complaints Manager
Cross Keys Homes —Peterborough
- £49,305 - £51,900 a year
- Full-time
11d
Head of Quality - Complex Specialist Learning Disabilities Division
Glenholme Healthcare Ltd —Peterborough
- £65,000 - £85,000 a year
- Weekend availability
- Hybrid work
- Travel
- Leadership
- Paid training
- Employee assistance programme
Quick apply
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Dental Practice Manager or Supervisor Roles (Dental Experience Mandatory)
The Hub Dental Practice —Peterborough
- £32,000 - £40,000 a year
- Weekend availability
- Management
- English
- In-person
Quick apply
Complaints Resolution Partner
ACCENT housing —Peterborough
- £16.97 an hour
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
Quick apply
13d
Client Relationship Manager
Arvato Bertelsmann Supply Chain Solutions —Corby
- £47,000 - £60,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
7d
Branch Manager
Keyline —Peterborough
- Full-time
- Negotiation
- Employee discount
Assistant Manager
umami —Peterborough
- £32,000 - £35,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
Compliance Manager
Whitworths Ltd —Irthlingborough
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
Client Service Advisor
ALS Global —Chatteris
- Part-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Shift Manager
GAD Corporation (do not delete) —Peterborough
- £11 - £22 an hour
- Night shift
- Basic maths
- Organisational skills
- Leadership
- Flexible schedule
7d
Customer Support Quality & Compliance Manager
Avtron Power Solutions LLC —Stamford
- Full-time
Quick apply
4d
Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Practice Manager
Moulton Medical Centre —Holbeach
- £38,000 - £42,000 a year
- Full-time
- Management
- GP surgery experience
- Supervising experience
- Health & wellbeing programme
Quick apply
Manager Shift
Lamb Weston Meijer —Wisbech
- Full-time
- Microsoft Powerpoint
Practice Manager
The Meadows Surgery —Thrapston
- Part-time
- Management
- GP surgery experience
- Analysis skills
- Free parking
Quick apply
20h
Warehouse/Distribution Manager
Nick Scali Furniture —Raunds
- £40,000 - £45,000 a year
- Overtime
- Management
- In-person
- Time management
- Free parking
- Employee discount
Quick apply
Cafe Back of House Team Member
Tesco UK —Park
- £13.12 an hour
- Full-time
- Customer service
- Café
Clinical Lead
Hamberley Care Homes —Huntingdon
- £59,731.58 a year
- Full-time
- Management
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quality Assurance Technologist
Irca Group —Peterborough
- Full-time
- English
- Microsoft Office
- Bakery
Quick apply

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complaints manager jobs near peterborough, cam

Complaints Manager

Cross Keys Homes -
Peterborough

Apply Now

Job details

Full-time
£49,305 - £51,900 a year
11 days ago

Qualifications

Driving Licence

Full job description

Full Time - 37 hours Monday to Friday

This is a remote working role with the requirement to visit tenants and head office as necessary, therefore you MUST be commutable within 1 hour of Peterborough, with a clean driving licence and suitably insured vehicle.

Role Details

This is an exciting opportunity to join our complaints team. Complaints Managers are tasked to investigate and improve our services when residents tell us they are unhappy. As we continue to listen and respond to the needs of our residents, we strive to resolve problems quickly and fairly so we have a dedicated team to this important part of our operational service to ensure parity and consistency.

We are seeking an experienced housing professional to join the team to deliver this service, with the overall purpose of,

Providing a professional, responsive and complaint resolution service to residents, ensuring an empathetic approach at point of contact.
Delivering a customer centered approach to the handling of feedback and complaint resolution.
Having an individual autonomy and freedom to solve resident problems or concerns.
Providing responsive, supportive and thorough investigations to all feedback and complaints.
Ensuring all investigations are in line with the appropriate policy and procedures that are in place.
Developing performance information, insights and understanding into the causes for resident feedback and identifying areas for improvement based on learning.

Take a look at the full Job Description to see the full profile for this role including our essential and desirable criteria.

If you think you have what we are looking for and are looking to join a fabulous team, then apply today.

You should know that if we find a great candidate before the closing date we reserve the right to close the campaign so don't leave it until the last minute to apply!

DBS Checks will be undertaken for the successful applicant.

CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.

A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.

Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.

There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.

You can find out more and the on the CKH website.

Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, the CBI and BuildEast.

Apply Now

Refine Your Search

complaints manager jobs in peterborough, cam

Complaints Manager

Head of Quality - Complex Specialist Learning Disabilities Division

Customer Experience Manager

Dental Practice Manager or Supervisor Roles (Dental Experience Mandatory)

Complaints Resolution Partner

Client Relationship Manager

Branch Manager

Assistant Manager

Compliance Manager

Client Service Advisor

Shift Manager

Customer Support Quality & Compliance Manager

Quality Manager

Practice Manager

Manager Shift

Practice Manager

Warehouse/Distribution Manager

Cafe Back of House Team Member

Clinical Lead

Quality Assurance Technologist

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