Head of customer experience Work, Jobs in Peterborough, Cam (with Salaries)

Head of Customer Account
Trade Mastermind Limited —Peterborough
- £75,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Free parking
Quick apply
7d
Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Management
- Sales
- In-person
Quick apply
3d
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Head of Independent Living
Amplius —Peterborough
- £72,034.08 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Communication skills
6d
Sales Manager
Trade Mastermind Limited —Peterborough
- £75,000 a year
- Full-time
- Bar
- Sales
- In-person
Quick apply
2d
Category Manager
Ooni —Park
- Presentation skills
- Annual leave
- Employee assistance programme
Resident Contact Centre Advisor
Cross Keys Homes —Peterborough
- £28,596 - £30,102 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
Events Executive
Zellis —Peterborough
- Organisational skills
- Annual leave
Retail Area Manager
Entain —Peterborough
- Full-time
- Remote
- Hospitality
- Management
14d
FOH Team Member
The Queen's Head —Peterborough
- £8.80 - £12.21 an hour
- Part-time
- Hospitality
- Employee assistance programme
- Referral programme
Quick apply
11d
Senior Category Manager
Ooni —Park
- Annual leave
- Employee assistance programme
Head of Communications, Leica Microsystems
Leica Microsystems —Saint Ives
- Full-time
- Bachelor's degree
- In-person
- Leadership
10d
Head of Finance
Chart Industries —Peterborough
- Accounting
- Communication skills
- Free parking
- Annual leave
4d
Associate Market Access Manager
Coloplast —Peterborough
- Remote
- Travel
- Communication skills
Head of Finance
Howden Turbo UK Limited —Peterborough
- Accounting
- Communication skills
- Free parking
- Annual leave
Quick apply
Military Training Instructor
Learning Curve Group —Peterborough
- £26,000 - £30,000 a year
- Full-time
- Military
- English
- Classroom experience
- Annual leave
CRM & Lifecycle Marketing Manager
Caddy Comps —Peterborough
- Hybrid work
Quick apply
2d
Head of Catchment Flow Compliance
Anglian Water Services Ltd —Huntingdon
- Full-time
- Leadership
4d
Supervisor
Frasers —Peterborough
- £31,450 a year
- Full-time
- Sales
- Merchandising
- Leadership
- Employee discount
Quick apply
19h
Public Sector Business Development Manager
Wave Utilities —Peterborough
- From £42,853 a year
- Full-time
- Remote
- Free parking
- Employee assistance programme
Quick apply

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head of customer experience jobs near peterborough, cam

Head of Customer Account

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£75,000 a year
7 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Management
Supervising experience
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Job Description:

Head of Customer Accounts

Company: Trade Mastermind
Location: Orton Southgate, Peterborough
Job Type: Full-time | Permanent
Work Location: In Person

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average of 370–400% growth.

We are proud to have opened our 20,000 sq. ft. Trade Mastermind University Headquarters, the world’s first dedicated university for trades. The state-of-the-art facility includes a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

We specialise in helping tradespeople become successful business owners through structured training programmes, mastermind groups, academies and business retreats.

If you are looking for a company where you can grow, thrive and make a real impact, Trade Mastermind offers an exciting and supportive environment.

Relight your passion for wanting to get up every day and make a difference.

Join a team that is shaping the future of the trade and construction industry.

Why Join Trade Mastermind?

Collaborative and supportive team culture
Strong opportunities for career growth
Forward-thinking and innovative company
Ongoing training and development
Competitive benefits package
Commitment to diversity and inclusion
Modern working environment
Meaningful and impactful work

The Role – Head of Customer Accounts

Reporting to: Chief Executive Officer (CEO)

The Head of Customer Accounts is responsible for overseeing and enhancing the entire customer journey, from onboarding through to retention and account growth.

This senior leadership role focuses on customer satisfaction, account performance, and long-term client relationships. The successful candidate will lead the customer account management and support teams while ensuring a seamless and high-quality experience for all clients.

Key Responsibilities Customer Journey Management

Oversee the full customer lifecycle from onboarding through to ongoing support
Ensure a seamless and high-quality customer experience
Identify opportunities to improve customer touchpoints and engagement
Monitor customer interactions and satisfaction levels

Customer Account Management

Lead the management of all customer accounts
Ensure key clients receive proactive and personalised service
Act as the escalation point for complex customer issues
Resolve customer concerns quickly and professionally

Retention and Growth

Develop and implement customer retention strategies
Identify opportunities for account growth and expansion
Analyse customer data to identify trends and potential churn risks
Support upselling and cross-selling opportunities

Team Leadership

Lead and manage the customer account management team
Set clear goals and performance targets
Conduct regular performance reviews and coaching sessions
Improve service delivery and team performance

Cross-Department Collaboration

Work closely with Sales, Marketing and Product teams
Ensure the customer experience is consistent across departments
Collaborate with Finance and Legal teams to ensure compliance and accurate billing

KPIs and Reporting

Define and track customer performance metrics
Monitor retention, satisfaction and account growth
Provide regular reports to senior leadership
Identify operational improvements

Continuous Improvement

Implement best practices in customer account management
Improve customer engagement and service processes
Stay up to date with industry trends and innovations

Requirements

Minimum 5 years experience in Customer Account Management or Operations leadership
Minimum 5 years management experience
Minimum 3 years supervisory experience
Strong leadership and team management skills
Excellent problem-solving abilities
Data-driven decision making skills
Strong organisational and communication skills
Experience managing customer accounts and retention strategies
Ability to lead and motivate teams

Benefits

Competitive salary £75,000 + commission structure
Company pension
Sponsored training and development
Modern office environment
Company equipment provided
Free on-site parking
Health and wellbeing programme
Company events

Apply Now

If you are an experienced leader with a passion for customer excellence and account management, we would love to hear from you.

Apply today and become part of Trade Mastermind’s mission to transform the trade industry.

Pay: £75,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in peterborough, cam

Head of Customer Account

Chief Operating Officer (COO)

Customer Experience Manager

Head of Independent Living

Sales Manager

Category Manager

Resident Contact Centre Advisor

Events Executive

Retail Area Manager

FOH Team Member

Senior Category Manager

Head of Communications, Leica Microsystems

Head of Finance

Associate Market Access Manager

Head of Finance

Military Training Instructor

CRM & Lifecycle Marketing Manager

Head of Catchment Flow Compliance

Supervisor

Public Sector Business Development Manager

I want to receive the latest job alerts for head of customer experience in peterborough, cam

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