Membership coordinator Work, Jobs in Peterborough, Cam (with Salaries)

Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- CRM software
- English
- Employee discount
- Gym membership
Warehouse Team Coordinator
St John Ambulance —Peterborough
- £27,976 - £29,880 a year
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
12d
Supply and Sales Data Coordinator
NewsUK —Peterborough
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
2d
Supply and Sales Data Coordinator
News Corp —Peterborough
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
2d
Student Liaison Officer
Cambridge Regional College —Huntingdon
- £24,358 - £29,917 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
Team Member (Delivery)
NEXT —Corby
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
8d

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Warehouse Team Coordinator
St John Ambulance —Peterborough
You will champion quality and compliance standards across the operation, ensuring processes meet organisational policies and regulatory requirements, and work…
£27,976 - £29,880 a year
12d
Logistics Coordinator
Selo —Willen
Confident and professional telephone manner, with the ability to communicate clearly with customers, suppliers and colleagues. Life insurance at 3x salary.
£33,000 - £35,000 a year
Quick apply
6d

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membership coordinator jobs near peterborough, cam

Customer Service Coordinator

URBN -
Peterborough

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Job details

Full-time

Benefits

Cycle to work scheme
Discounted gym membership
Private medical insurance
Employee discount
Gym membership

Qualifications

Microsoft Powerpoint
CRM software
French
Customer service call handling
Report writing
Report generation
Stakeholder collaboration
Stakeholder liaison
Process improvement
English
Microsoft Office Suite
Complaint handling
Fashion retail
Customer interaction
Retail experience
German

Full job description

Location:

This position is located at Unit 3 Forli Strada, Peterborough, Cambridgeshire, PE73HH United Kingdom Role Summary:

Handling a range of customer issues on a daily basis, e.g. general enquiries and resolving complaints. Communicating with customers via email, social media platforms and phone, providing high quality service, and acting as the main link between our customers and our brands.

What You'll Be Doing:

Help to manage the Customer Service inboxes, and contact queues, ensuring we are responding to customers within our promised response timeframes and SLA’s. Contribute to and produce reports according to business requirements (e.g. daily, weekly, monthly).

Working through challenging conversations with customers to turn poor experiences around and restore their faith in our brands. Contributing to decision making processes relating to individual customer cases, using guidelines to determine appropriate compensation levels.

Working with the 3rd party contact centre to ensure they are adhering to processes and guidelines. Providing coaching to agents to help identify common service-related issues and work with relevant teams to resolve and prevent service issues.

Working in partnership with key areas of the Supply chain and the wider business, to review and challenge processes and enhance the customer experience.

Working in line with vision & values

What You'll Need:

Ability to communicate with confidence both verbally and with excellent written English is essential. Fluent German or French language skill may be required & would be advantageous

Excellent communicator who can build productive and effective relationships with internal and external stakeholders (e.g. Brands, carriers, 3rd party contact centre).

Well organised individual who is proactive and self-motivated to take on multiple tasks simultaneously.

Accurate and numerate, with a keen eye for detail, and good I.T skills in the MS Office software packages, particularly Excel and PowerPoint; experience of using customer/order management systems would be useful i.e Salesforce.

Customer focused, with previous experience working in a customer facing role. Experience working within a fashion/lifestyle retail environment would be an advantage.

The Perks:

Wellbeing:
Employees Assistance program to support with mental, physical and financial health
Fully equipped free gym and 50% discount off external gym memberships
Private Medical Insurance

Employee Discount:
Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)

Travel:
Cycle to work scheme

Continued Development:
We offer structured support within the business alongside continued learning and

development

Equal Opportunity Statement:

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

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membership coordinator jobs in peterborough, cam

Customer Service Coordinator

Warehouse Team Coordinator

Supply and Sales Data Coordinator

Supply and Sales Data Coordinator

Student Liaison Officer

Team Member (Delivery)

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