Planning lead Work, Jobs in Peterborough, Cam (with Salaries)

Customer Behaviour Change Lead
Anglian Water Services Ltd —Huntingdon
- £42,000 - £47,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
10d
Enterprise Planning Lead - 12 Month Fixed Term Contract
Diligenta —Peterborough
- £76,930 - £96,160 a year
- Full-time
- Presentation skills
- Financial services
- Leadership
- Employee assistance programme
Quick apply
Facilities Management Project Manager
Anglian Water Services Ltd —Peterborough
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Work from home
Operation Lead
Amazon UK Services Ltd. —Peterborough
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
3d
Principal Planning Consultant/Development Lead
Berrys —Kettering
- Full-time
- Hybrid work
- Management
- Business development
- Project management
- Employee assistance programme
- Employee discount
Quick apply
12d
Product Development Manager
Monkfield Reptile —Ely
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Work from home
- Employee discount
Quick apply
5d
Client Services Coordinator (Senior IFA Administrator)
Yoke Global Ltd —Stamford
- £30,000 - £34,000 a year
- Part-time
- Analysis skills
- Organisational skills
- Financial services
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Head of Renewable Customer Service and Operations
GBSG Ltd —Donington
- £38,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Planning Strategy & Specialist Services Manager
Fenland District Council —March
- Up to £63,110 a year
- Full-time
Fleet Sales Administrator
Marshall Motor Group —Peterborough
- Monday to Friday
- Microsoft Excel
- IT
- Time management
- Annual leave
- Employee discount
Quick apply
Revenue Manager
Taylor Rose —Peterborough
- Hybrid work
- Microsoft Excel
- Communication skills
Transport Performance & Optimisation Manager
Deanta UK Ltd —Ely
- £60,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Travel
- Computer networking
- Free parking
- Annual leave
Quick apply
3d
Client Relationship Manager
Arvato Bertelsmann Supply Chain Solutions —Corby
- £47,000 - £60,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
Senior Planner/Planning Manager
Phoenix Sustainable Investments —Bourne
- Communication skills
9d
Events Manager - FTC
Compare the Market —Peterborough
- Hybrid work
- Management
- Project management
- Organisational skills
Quick apply
6d
Programme Manager
Mace —Peterborough
- Full-time
- Hybrid work
- Project management
- No degree
- Construction
Operations Director - Planning
Mace —Peterborough
- Full-time
- Hybrid work
- Team management
- No degree
- Mentoring
Planning Manager
Westfalia Fruit —Spalding
- Full-time
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
Finance Professional
Cabel UK Ltd —Oakham
- Up to £50,000 a year
- Full-time
- Microsoft Excel
- In-person
- Leadership
- Profit sharing
Quick apply
Senior Category Manager
Ooni —Park
- Annual leave
- Employee assistance programme

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planning lead jobs near peterborough, cam

Customer Behaviour Change Lead

Anglian Water Services Ltd -
Huntingdon

Apply Now

Job details

Full-time
£42,000 - £47,000 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
Analysis skills
Continuous improvement
Communication skills

Full job description

Customer Behaviour Change Lead

Circa £42k – £47k dependent on skills & experience
Full time, 37 hrs a week with flexibility for part time
Fixed term – maternity cover (from August 2026)
Location: Huntingdon

Anglian Water offers a flexible approach to working from our offices or home with an average of 2 days a week in the office, depending on business need.

Join our team and make a difference

We’re recruiting a Customer Behaviour Change Lead to join our Customer Communications Team, part of our Customer Experience Department, on a fixed‑term basis to cover maternity leave.

This is a fantastic opportunity to play a leading role in shaping how we help customers take the right actions at the right time and improve the overall customer experience.

What you’ll be doing

As Customer Behaviour Change Lead, you’ll be responsible for developing and embedding behaviour change thinking across proactive and operational customer journeys.

Keeping customers at the heart of everything you do, you’ll use behavioural insights, customer research and data to design, test and improve communications and interventions that make it easier for customers to engage with us and embed sustainable habits and behaviours.

You’ll:

Build and drive a behaviour change programme that supports multiple initiatives such as water efficiency, billing and consumption, smart usage, digital self‑serve and internal change programmes
Review, test and improve customer journeys and communications across channels including contact centre, web, email, SMS, digital platforms, field and offline communications
Work closely with colleagues across Customer Experience, Customer Communications, Operations, Digital, Corporate Affairs and Insight to identify behavioural barriers and opportunities
Apply behavioural science, nudge theory and experimentation to create interventions that improve customer experience and drive business performance.
Use insight and evidence to challenge constructively, helping teams think differently about how customer behaviour drives outcomes
Evaluate effectiveness, measure impact, and build case studies that demonstrate what works and why
Position the team as trusted experts in designing and delivering customer experience and behaviour change interventions

This role blends strategic thinking with hands‑on delivery and is ideal for someone who enjoys working across complex organisations to turn insight into action.

We invest in our people - as a valued employee, you’ll be entitled to:

Personal private health care
Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
24-hour Virtual GP service for you and your household
25 days annual leave – rising with length of service and the ability to buy more
Life assurance (up to 8 x salary)
Personal accident cover (up to 5 x salary)
Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
Bonus scheme
Flexible benefits and working culture to support your wellbeing and lifestyle.

What does it take to be successful?

We’re looking for an established behaviour change professional who is confident working at pace and across organisational boundaries.

You’ll bring:

A background in behavioural science, Consumer psychology (or any similar psychology fields)
A strong understanding of customer communications and behaviour change
Experience shaping and delivering programmes or campaigns in complex or regulated environments
Excellent communication skills, with the ability to translate insight into clear, compelling customer messaging
Experience of project or campaign management, and designing trials from planning through to evaluation
Strong analytical and planning skills, with a focus on continuous improvement
The confidence to challenge constructively and influence senior stakeholders
An ability to quickly build effective working relationships across multiple teams
Experience within the utilities or wider service sector (desirable)
Experience using customer data, insight or CRM systems such as Salesforce (desirable)

Most importantly, you’ll bring curiosity, creativity, and a passion for improving customer outcomes through smarter communication and behaviour‑led design.

Inclusion at Anglian Water

Inclusion is for everyone. We’re an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnic origin, nationality, religion or belief, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes for customers—and we’re committed to creating an environment where everyone feels they belong.

Closing Date: 18/06/26

#loveeverydrop

Apply Now

Refine Your Search

planning lead jobs in peterborough, cam

Customer Behaviour Change Lead

Enterprise Planning Lead - 12 Month Fixed Term Contract

Facilities Management Project Manager

Operation Lead

Principal Planning Consultant/Development Lead

Product Development Manager

Client Services Coordinator (Senior IFA Administrator)

Head of Renewable Customer Service and Operations

Planning Strategy & Specialist Services Manager

Fleet Sales Administrator

Revenue Manager

Transport Performance & Optimisation Manager

Client Relationship Manager

Senior Planner/Planning Manager

Events Manager - FTC

Programme Manager

Operations Director - Planning

Planning Manager

Finance Professional

Senior Category Manager

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