The Deepings Practice is a large practice based in Market Deeping with a branch site at Glinton, we serve over 24,000 patients. The Deepings practice has a large team of clinical and non-clinical staff lead by seven partners and a full senior management team. We have a CQC score of Good and strive for excellence in all areas of patient care. We have a strong focus on health promotion and personalised care, supporting patients to make informed decisions about their health and social care. We are a dynamic, friendly, and supportive team with experience in training GPs and other healthcare professionals.
JOB TITLE: Dispensary Assistant
Salary: Starting from £12.71 (dependent on experience)
HOURS: 20 hours per week
Mon: 13:30-18.30, Tues: 08:00-13:00(Glinton, Alternate Weeks), Weds OFF, Thurs 08:30-13:30 & Fri 13:00-18:30
ADDITIONAL HOURS: May be required/ offered to cover holiday, sickness or increased workload (occasional Saturday / Flu, Covid clinics)
PLACE OF WORK: Based at both The Deeping Practice and Glinton Surgery
RESPONSIBLE TO: Senior Dispenser, Practice Manager
Job Summary:
· The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.
· Assist in the preparation, dispensing and sale of prescriptions and assist with stock control, ordering and re-stocking of the dispensary.
· In conjunction with other team members, the post-holder will be prepared to cover the work of colleagues when they are absent through annual leave or illness.
Main Duties:
- Using in-house clinical system to ensure all relevant information is recorded onto individual patient records as required.
- Collection of prescription charges/checking patient exemption statements and sharing responsibility for their accurate recording and safe keeping.
- Following Standard Operating Procedures to receive requests for and accurately process/dispense all prescriptions
- Following Standard Operating Procedures to safely and accurately assemble and check Dossett boxes.
- Liaising with doctors, hospitals and other health professionals where indicated. Liaison with branch surgery and Practice nursing staff.
- Sharing the responsibility for the correct management, safe issuing and recording of controlled drugs.
- Sharing responsibility for maintaining equipment in a clean and tidy condition, this to include robotic dispenser, and adhering to our Dispensary Housekeeping Protocol.
- Using our in-house clinical system to maintain adequate stock levels, ordering stock, and receiving stock.
- Assisting the Senior Dispenser in regular checking of all invoices and checking against delivery notes, taking responsibility for following up any discrepancies as appropriate.
- Checking, counting and filing of prescriptions.
This is not an exhaustive list.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Confidentiality:
· In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
· In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
· Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:
· Using personal security systems within the workplace according to Practice guidelines.
· Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
· Making effective use of training to update knowledge and skills.
· Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
· Reporting potential risks identified.
Equality & Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
· Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/ Professional Development:
The post- holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
· Alert other team members to issues of quality and risk.
· Assess own performance and take accountability for own actions, either directly or under supervision.
· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
· Work effectively with individuals in other agencies to meet patients needs.
· Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
· Communicate effectively with other team members.
· Communicate effectively with patients and carers.
· Recognise people’s needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
· Apply Practice policies, standards and guidance.
· Discuss with other members of the team how the policies, standards and guidelines will affect own work.
· Participate in audit where appropriate.
Job Type: Part-time
Pay: From £12.71 per hour
Benefits:
Ability to commute/relocate:
- Peterborough PE6 8HT: reliably commute or plan to relocate before starting work (required)
Experience:
- Pharmacy/Dispensing: 1 year (required)
Work Location: In person
