customer support quality & compliance manager Work, Jobs in peterborough, eng (with Salaries)

Customer Support Quality & Compliance Manager
Avtron Power Solutions LLC —Stamford
- Full-time
Quick apply
8d
Customer Operations Team Leader - Transitional FTC
CITB —Peterborough
- £37,312 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
- Free parking
- Employee assistance programme
3d
Data Governance Manager
Diligenta —Peterborough
- £61,029 - £76,286 a year
- Full-time
- Analysis skills
- Employee assistance programme
Quick apply
9d
Senior Facilities Co-Ordinator
Lifeplus Europe Ltd —St. Neots
- £40,000 - £45,000 a year
- Hybrid work
- Maintenance
- Travel
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
9d
Employee Relations Advisor
CDW —Peterborough
- Full-time
- Management
- Microsoft Office
- AI
Senior Data Analyst
Trade Mastermind Limited —Peterborough
- £50,000 - £60,000 a year
- Full-time
- Sales
- Data analysis skills
- SQL
Quick apply
3d
Quality Assurance Technologist
Irca Group —Peterborough
- Full-time
- English
- Microsoft Office
- Bakery
Quick apply
HR Advisor
Travelex —Peterborough
- Full-time
- Administrative experience
- Human resources
6d
Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Governance & Quality Manager – FT - East Anglia
Mountain Healthcare —Godmanchester
- £40,000 - £43,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
Quick apply
Compliance Technologist
AH Worth —Spalding
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Sick pay
Centre Manager
Halfords —Peterborough
- £40,000 - £51,448 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
5d
Night Shift Operations Manager
Tayto Group Limited —Corby
- £55,500 - £62,500 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
- Sick pay
Quick apply
6d
Operations Assistant
Cox Automotive —Peterborough
- Full-time
- Communication skills
- Employee discount
Project Delivery Manager
Anglian Water Services Ltd —Peterborough
- £57,145 a year
- Full-time
- Microsoft Office
- Project management
- IT
- Annual leave
3d
Assistant Project Manager - Peterborough
Princebuild —Peterborough
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree
Project Manager (Water)
Sweco UK —Peterborough
- Hybrid work
- Assembly
- Driving
- Employee assistance programme
- Employee discount
Dispatch Coordinator
CUBIS Systems —Duddington
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Referral programme
Quick apply
4d
Operations Manager
Specsavers —Kettering
- Up to £55,000 a year
- Part-time
- Leadership
10d
Project Manager (Water)
Sweco —Peterborough
- Full-time
- Hybrid work
- Assembly
- Driving
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for customer support quality & compliance manager in peterborough, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support quality & compliance manager jobs near peterborough, eng

Operations Assistant jobs in Peterborough

Project Manager jobs in Peterborough

Operations Manager jobs in Corby

Animal Care jobs in West Midlands Region

Customer Care Manager jobs in Newcastle Upon Tyne Ne3

Care Assistant jobs in Middlesbrough

Home Based Customer Service jobs in Newcastle Upon Tyne

Customer Care Manager jobs in Glasgow

Europe Customer Service jobs in Remote

Operations Assistant jobs in Bishop's Stortford

Flight Operations jobs in Luton Airport

Pharmacy Assistant jobs in Wakefield

Operations Assistant jobs in Guildford

Operations Assistant jobs in Basingstoke

Operations jobs in Brighton And Hove

Operations Assistant jobs in Hampshire

Senior Data Analyst jobs in Harrogate Hg1

Business Analyst jobs in Leicester

Senior Data Analyst jobs in London School Of Economics And Political Science

Senior Data Analyst jobs in Dunstable

Customer Support Quality & Compliance Manager

Avtron Power Solutions LLC
Stamford

Quick apply

Job details

Full-time
8 days ago

Qualifications

Quality management
Complaint handling
Customer support

Full job description

BACKGROUND TO THE COMPANY

Avtron is the global leader is power test equipment and specialises in the manufacture of Dynamometers and Load Banks. We are experienced in working with, and satisfying, multi-national organizations, utilities, and government departments, as well as specialist companies involved in mission critical, OEM, service, plant hire and power generation. Customer service always takes top priority. We are always available to talk to our customers, sharing our experience on all aspects of testing and test equipment, both before delivery and at any time in the years to follow. There are no limits, and no detail is too small to warrant our interest and help. Our own purpose-built factory is well equipped with modern computer-aided design and manufacturing facilities. We are enthusiastic, highly skilled and have in place the necessary management and ISO9001 quality systems to ensure that we meet our customers' needs, right first time, on time, every time.

Main Purpose of the Job
The Customer Support Quality & Compliance Lead ensures that customer support operations consistently reflect the company’s commitment to safe, reliable, and high quality solutions. The role is accountable for embedding quality, compliance, and best practice into all customer support activities, in alignment with the organisation’s Quality Management System (QMS), ISO standards, and internal procedures.
Acting as a key interface between Customer Support, Quality, and Engineering, the role ensures that customer interactions, service activities, and complaints are accurately controlled, documented, analysed, and used to drive meaningful improvements in products, processes, and customer experience.
This position plays a critical role in enabling the Customer Support team to transition from a reactive, issue driven function to a structured, data led, and an easily auditable operation. supporting regulatory compliance, continuous improvement, and long term customer confidence in the company’s products and services.

Key Responsibilities
Quality Assurance

Own and maintain the Customer Support quality framework, aligned to the organisation’s ISO/QMS requirements.
Ensure support activities comply with documented procedures, including:
Service call handling
Complaint logging and escalation
Corrective and preventive actions
Perform regular quality reviews of service cases, complaints, and support documentation.
Ensure that quality issues identified during service activities are correctly logged and escalated to the Quality team.

Complaints, Non Conformance & Corrective Action

Act as the primary quality contact for customer complaints (product and non product related) within Customer Support.
Ensure complaints are:
Clearly defined and classified
Logged consistently across systems
Complete root cause corrective action (RCCA) reports using tools such as; 8D problem solving, Fishbone diagrams, 5 whys
Track corrective actions through to closure and verify effectiveness.

Process Control & Continuous Improvement

Identify trends and recurring issues using:
Service call data
Fault codes and trend analysis
Customer feedback and complaints
Work with Support, Engineering, and Quality teams to:
Reduce repeat issues and rework
Improve first time fix and resolution quality
Strengthen documentation and work instructions
Support the development and standardisation of support processes and templates.

Audit & Compliance Support

Act as the Customer Support point of contact for:
Internal audits
External audits affecting service and support
Ensure audit evidence is available, accurate, and traceable.
Support audit findings and improvement actions through to closure.

Skills & Experience
Essential

Experience in quality, compliance, or operational governance within a technical, engineering, or service environment.
Working knowledge of ISO aligned Quality Management Systems.
Experience handling customer complaints, non conformances, and corrective actions.
Strong attention to detail with the ability to interpret and apply procedures.
Ability to work across teams and influence without direct authority.

Desirable

Experience working alongside Customer Support, Field Service, or Engineering teams.
Familiarity with service management tools such as SAP B1 / SAP FSM.
Experience analysing service data, fault trends, or customer feedback.
Exposure to Voice of Customer or customer experience reporting.

Personal Attributes

Proactive and self motivated, able to work independently
Takes ownership of tasks from start to finish
Pragmatic and improvement focused
Comfortable working with imperfect systems while driving structure
Professional and calm when handling queries or deadlines.
Approachable, supportive, and team focused.

General Statement
The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside an employee’s normal line of work.

Quick apply

Refine Your Search

customer support quality & compliance manager jobs in peterborough, eng

Customer Support Quality & Compliance Manager

Customer Operations Team Leader - Transitional FTC

Data Governance Manager

Senior Facilities Co-Ordinator

Employee Relations Advisor

Senior Data Analyst

Quality Assurance Technologist

HR Advisor

Quality Manager

Governance & Quality Manager – FT - East Anglia

Compliance Technologist

Centre Manager

Night Shift Operations Manager

Operations Assistant

Project Delivery Manager

Assistant Project Manager - Peterborough

Project Manager (Water)

Dispatch Coordinator

Operations Manager

Project Manager (Water)

I want to receive the latest job alerts for customer support quality & compliance manager in peterborough, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected