Pensions manager Work, Jobs in Peterborough, Eng (with Salaries)

Head of Customer Service
Trade Mastermind Limited —Peterborough
- £60,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
1d
Anti-Corruption Administrator - Cambs
Cambridgeshire Constabulary —Park
- £30,333 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Operations Implementation Manager
GXO Logistics —Peterborough
- £39,140 a year
- Full-time
- Continuous improvement
- Organisational skills
- Analytics
- Annual leave
- Employee assistance programme
Operations Manager
Peterborough City Council —Peterborough
- £47,181 - £51,356 a year
- Training & development
- Annual leave
- Employee discount
11d
Recruitment Administrator
Silver Birch Care Holdings —Peterborough
- Administrative experience
- Recruiting
- Organisational skills
- Employee assistance programme
- Referral programme
Anti-Corruption Administrator - Cambs
Bedfordshire Police —Park
- £30,333 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Operations Support Manager
GXO Logistics —Peterborough
- Up to £43,392.17 a year
- Full-time
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
Training Provider Relationship Manager - Permanent
CITB —Peterborough
- £42,642 a year
- Full-time
- CRM software
- Business development
- Presentation skills
- Employee assistance programme
Cost Manager
Anglian Water Services Ltd —Peterborough
- £49,000 - £56,000 a year
- Full-time
- Hybrid work
- Team management
- Contracts
- Annual leave
Information Governance Coordinator - Permanent
CITB —Peterborough
- £35,180 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Presentation skills
- Employee assistance programme
8d
Operations Manager
WB Power Services Limited —Huntingdon
- Up to £52,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Health & wellbeing programme
- Annual leave
2d
Operations Manager
AJS —Spalding
- £55,000 - £60,000 a year
- Overtime
- Budgeting
- Leadership
Quick apply
Change and Transformation Coordinator (SEND)
Peterborough City Council —Peterborough
- Hybrid work
- Annual leave
- Employee discount
People Manager
Carter Jonas —Peterborough
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Referral programme
2d
Counter Fraud and Investigations Manager
Anglian Water Services Ltd —Huntingdon
- £80,000 a year
- Full-time
- Annual leave
- Employee assistance programme
11d
Business Manager
Caterpillar —Peterborough
- £66,000 - £75,000 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Referral programme
Project Manager
Anglian Water Services Ltd —Peterborough
- £51,000 - £58,000 a year
- Full-time
- Continuous improvement
- Contracts
- Budgeting
- Annual leave
- Employee assistance programme
Programme Manager
Indra Group UK & Ireland —Market Deeping
- Full-time
- Hybrid work
- PMP
- Engineering
- Analysis skills
- Free parking
- Annual leave
Quick apply
Reward and Benefits Manager
Carter Jonas —Peterborough
- Monday to Friday
- Data analysis skills
- Analysis skills
- IT
- Annual leave
- Referral programme
Project Manager
McIntyre Compliance Services —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
5d

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pensions manager jobs near peterborough, eng

Head of Customer Service

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£60,000 a year
1 day ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Stakeholder collaboration
Team management
Customer renewal management
Churn prevention
Customer loyalty building
Management reporting
Customer support
Multidisciplinary collaboration
Account management
Leadership

Full job description

Head of Customer Service

Location: Peterborough (Full-Time, Office-Based)
Salary: £60,000 per annum (dependent on experience)
Reporting to: Chief Executive Officer (CEO)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000+ active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:
To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough - the world’s first dedicated university for trades - featuring a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Head of Customer Service, you will take full ownership of the end-to-end customer journey, from onboarding through to retention and contract renewal.

This is a senior leadership role responsible for ensuring exceptional service delivery across all customer touchpoints, while driving retention, customer satisfaction, and long-term value.

You will play a key role in supporting the next stage of Trade Mastermind’s growth by leading a high-performing customer service function.

Key Responsibilities Customer Service Leadership

Build, lead, and develop a high-performance customer service team
Set customer service standards, SLAs, and quality benchmarks
Ensure fast, responsive, and solutions-focused support

Customer Onboarding

Design and oversee a structured onboarding journey
Ensure consistency from first contact through to full programme engagement

Account Management & Customer Success

Oversee Customer Account Management (CAM) to ensure proactive customer care
Support customers in achieving results and outcomes from our programmes

Retention & Renewals

Own customer retention strategy
Reduce churn and maximise contract renewals

Commercial Growth

Support structured upsell and progression pathways in collaboration with Sales
Contribute to increasing customer lifetime value (LTV)

Reporting & Insight

Track and report on key metrics including NPS, retention %, renewals, and LTV
Use insight to continuously improve service performance

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance
Act as a customer advocate within the senior leadership team

About You

Proven experience in customer service, customer success, or operations leadership
Background in education, training, coaching, SaaS, or subscription-based businesses (desirable)
Strong understanding of retention, churn, and customer satisfaction
Confident people leader with experience managing teams and managers
Comfortable working in a fast-paced, entrepreneurial environment

What We Offer

Salary of £60,000 per annum
Career progression and leadership development opportunities
A fast-growing, entrepreneurial business with a strong performance culture

Benefits

Company equipment provided
Tailored training and development
Regular company and team events
Health & wellbeing programme
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised brand
Make a meaningful impact on thousands of trade entrepreneurs
Be part of a business scaling rapidly towards £25M+ revenue
Do work that genuinely changes lives and businesses

If you’re ready to relight your passion for leadership, customer excellence, and growth -join a team that is shaping the future of the trade and construction industry.

Pay: £60,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

pensions manager jobs in peterborough, eng

Head of Customer Service

Anti-Corruption Administrator - Cambs

Operations Implementation Manager

Operations Manager

Recruitment Administrator

Anti-Corruption Administrator - Cambs

Operations Support Manager

Training Provider Relationship Manager - Permanent

Cost Manager

Information Governance Coordinator - Permanent

Operations Manager

Operations Manager

Change and Transformation Coordinator (SEND)

People Manager

Counter Fraud and Investigations Manager

Business Manager

Project Manager

Programme Manager

Reward and Benefits Manager

Project Manager

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