Membership manager Work, Jobs in Peterborough (with Salaries)

Customer Service Manager
Trade Mastermind Limited —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
2d
Stock Manager
NEXT —Peterborough
- From £13,472 a year
- Part-time
- Customer service
- Leadership
- Employee discount
Commercial Manager
Anglian Water Services Ltd —Peterborough
- From £64,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Leadership
- Annual leave
- Work from home
2d
Gym and Spa Manager
Property Management UK —Peterborough
- £25,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- Team management
Quick apply
Cost Manager
Anglian Water Services Ltd —Peterborough
- £43,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Contracts
- Annual leave
- Work from home
7d
Neurodiversity Support Manager
Sodexo —Peterborough
- £41,321.93 a year
- Full-time
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
7d
Assistant Project Manager
National Gas —Peterborough
- £48,500 - £57,500 a year
- Full-time
- Engineering
- Project management
- Contracts
- Employee assistance programme
3d
General Manager - Peterborough Sugar Way
The Gym Group —Peterborough
- Full-time
- Employee discount
10d
Golf Operations Manager
Greetham Valley Golf club and hotel —Oakham
- £30,000 - £32,000 a year
- Weekend availability
- Leadership
- Free parking
- Employee assistance programme
12d
Fitness Manager - Peterborough Sugar Way
The Gym Group —Peterborough
- Full-time
- Employee discount
- Sick pay
10d
Quality Assurance Hub Manager
Sodexo —Peterborough
- £39,272.14 a year
- Full-time
- Education
- IT
- Leadership
- Free parking
- Employee assistance programme
Quick apply
7d
Sales Assistant
Jollyes Pets —Peterborough
- £8.43 - £12.71 an hour
- Part-time
Quick apply
Senior Acquisitions Manager
Homes England —Cottenham
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
8d
Lead Nightshift Manager
Sainsbury's —Peterborough
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
7d
Repairs Supervisor
Fortem Solutions Ltd —Peterborough
- Full-time
- Maintenance
- Supervising experience
- IT
- Annual leave
- Life insurance
9d
Voids Supervisor
Fortem Solutions Ltd —Peterborough
- Full-time
- Maintenance
- Supervising experience
- IT
- Annual leave
- Life insurance
9d
General Manager
Nandos —Peterborough
- Up to £45,000 a year
- Full-time
- Hospitality
- Leadership
- Employee discount
- Referral programme
Trading Manager
Wildfowl and Wetlands Trust —Welney
- £32,630 a year
- Weekend availability
- Hospitality
- Customer service
- Team management
- Free parking
- Annual leave
Senior Facilities Co-Ordinator
Lifeplus Europe Ltd —St. Neots
- £40,000 - £45,000 a year
- Hybrid work
- Maintenance
- Travel
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
Service Colleague (Food Services)
ASDA —Park
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount

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Customer Service Manager

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Management
Customer service
English
SaaS
Communication skills
Time management

Full job description

Customer Service Manager

Location: Peterborough (Full-Time, Office-Based)
Salary: £45,000–£50,000 per annum (dependent on experience)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000 active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:

To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough – the world’s first dedicated university for trades – featuring a 300-person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Customer Service Manager, you will be responsible for overseeing the day-to-day delivery of exceptional customer service across the customer journey, from onboarding through to ongoing engagement and retention.

You will lead and develop a customer-focused team, ensuring customers receive outstanding support and achieve maximum value from our programmes. This role is ideal for a hands-on manager who enjoys coaching people, improving processes, and driving customer satisfaction.

Key Responsibilities Customer Service Management

Lead, motivate, and develop the Customer Service team
Ensure a high standard of support across all customer touchpoints
Monitor service levels and maintain customer service standards
Handle escalated customer queries and resolve issues effectively
Drive a customer-first culture throughout the business

Customer Onboarding

Oversee a structured onboarding process for new customers
Ensure customers receive a positive and engaging introduction to our programmes
Monitor onboarding progress and customer engagement

Customer Success & Account Support

Work closely with Customer Account Managers to support customer success
Help customers maximise the value of their membership and programmes
Ensure proactive communication and relationship management

Retention & Customer Engagement

Support customer retention initiatives
Identify customers at risk of disengagement and implement appropriate action plans
Assist in reducing churn and increasing customer satisfaction

Reporting & Performance Management

Track and report on customer service KPIs, including:
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Customer retention rates
Response and resolution times
Use data and feedback to identify areas for improvement

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance teams
Provide customer feedback and insights to support business improvements
Act as a voice of the customer across the organisation

About You

Proven experience in a Customer Service Manager, Customer Success Manager, or similar leadership role
Strong passion for delivering outstanding customer experiences
Experience managing and developing customer service teams
Excellent communication and problem-solving skills
Strong organisational and time management abilities
Comfortable working in a fast-paced, entrepreneurial environment
Experience within education, coaching, training, SaaS, or subscription-based businesses is desirable

What We Offer

Competitive salary of £45,000–£50,000 per annum (dependent on experience)
Career progression opportunities within a rapidly growing business
Ongoing leadership and professional development
A dynamic and entrepreneurial working environment
The opportunity to make a genuine impact on customers and business growth
Company equipment provided
Tailored training and development
Regular company and team events
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised and fast-growing brand
Help transform the lives and businesses of thousands of trade entrepreneurs
Be part of a company scaling rapidly towards £25M+ revenue
Join an ambitious, high-performance team with significant growth opportunities
Do meaningful work that creates real results for business owners across the UK

Pay: £45,000.00-£50,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

membership manager jobs in peterborough

Customer Service Manager

Stock Manager

Commercial Manager

Gym and Spa Manager

Cost Manager

Neurodiversity Support Manager

Assistant Project Manager

General Manager - Peterborough Sugar Way

Golf Operations Manager

Fitness Manager - Peterborough Sugar Way

Quality Assurance Hub Manager

Sales Assistant

Senior Acquisitions Manager

Lead Nightshift Manager

Repairs Supervisor

Voids Supervisor

General Manager

Trading Manager

Senior Facilities Co-Ordinator

Service Colleague (Food Services)

I want to receive the latest job alerts for membership manager in peterborough

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