1st line support Work, Jobs in Peterborough Pe7 (with Salaries)

IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Referral programme
3d
1st/2nd Line IT Support Engineer
Microbyte Solutions Ltd —Peterborough
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick apply
ICT User Support Engineer
Bedfordshire Fire and Rescue Service —Cambourne
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Customer service
- Military
- Microsoft Office
- Free parking
- Flexitime
8d
Control Room Operative
1st Reaction Security —Kettering
- £15.25 an hour
- Overtime
- Microsoft Word
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
10d
1:1 Support Assistant
Barracudas —Huntingdon
- £526.31 - £663.48 a week
- Seasonal
- Childcare
- Working with children
- Communication skills
Arts & Crafts Instructor
Barracudas —Huntingdon
- £516.78 - £663.48 a week
- Seasonal
- Childcare
- Working with children
- Communication skills
Welfare Officer
Barracudas —Huntingdon
- £559.79 - £680.83 a week
- Seasonal
- Childcare
- Supervising experience
- Communication skills
Cover Supervisor (Zero Hours)
Greenwood Academies Trust —Peterborough
- Free parking
- Annual leave
Activity Leader
Barracudas —Huntingdon
- £516.78 - £663.48 a week
- Seasonal
- Childcare
- Working with children
- Communication skills
Multi Activity Instructor
Barracudas —Huntingdon
- £504.76 - £588.14 a week
- Seasonal
- Childcare
- Working with children
Group Leader
Barracudas —Huntingdon
- £516.78 - £663.48 a week
- Seasonal
- Childcare
- Working with children
- Communication skills
Teacher
Rockingham Primary School —Corby
- £32,916 - £51,048 a year
- Leadership
- Communication skills
- School
- Employee assistance programme
- Employee discount
Assistant Camp Manager
Barracudas —Huntingdon
- £572.40 - £718.65 a week
- Seasonal
- Childcare
- Supervising experience
- Leadership
Creative Instructor
Barracudas —Huntingdon
- £516.78 - £663.48 a week
- Seasonal
- Childcare
- Supervising experience
- Working with children
Early Years Group Assistant
Barracudas —Huntingdon
- £516.78 - £663.48 a week
- Seasonal
Group Leader 10+
Barracudas —Huntingdon
- £516.78 - £663.48 a week
- Seasonal
- Childcare
- Working with children
- Communication skills
Lifeguard
Barracudas —Huntingdon
- £579.65 - £668.72 a week
- Seasonal
Dance & Drama Instructor
Barracudas —Huntingdon
- £516.78 - £663.48 a week
- Seasonal
- Childcare
- Working with children
- Communication skills
Camp Manager
Barracudas —Huntingdon
- £734.62 - £838.42 a week
- Seasonal
- Childcare
- Supervising experience
- Organisational skills
Area Manager
Barracudas —Huntingdon
- £734.62 - £838.42 a week
- Seasonal
- Childcare
- Supervising experience
- Leadership

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IT Service Desk Analyst

Carter Jonas -
Peterborough

Apply Now

Job details

Permanent | Full-time
3 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Referral programme

Qualifications

Azure
Microsoft Outlook
Customer service
Windows
SharePoint
IT
Active Directory
Intune
Time management
Help desk

Full job description

We have an exciting opportunity for an IT service desk analyst to join our friendly IT team based at our Peterborough office. The role is responsible for delivering 1st and 2nd line support for Microsoft 365, end-user devices, business applications, telephony, network connectivity and associated technologies. The postholder will contribute to maintaining a secure, reliable and efficient IT environment while demonstrating excellent customer service and supporting continuous improvement initiatives.

We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on!

Overview of IT

As an IT Service Desk Analyst, you'll report to the IT Service Desk Manager and work alongside three additional 1st/2nd Analysts and one 3rd Line Analyst. Our IT department, headquarters in Peterborough, encompasses various teams such as the IT Systems Team, Application Training, IT Assets, and Data & Transformation Services. You'll have the opportunity to engage with these teams, gaining valuable insights into their functions and daily responsibilities. Join our small, friendly, and dynamic team for an enriching experience.

Main tasks:

Helpdesk Support

Provide professional and courteous 1st and 2nd line support via telephone, email, Microsoft Teams and remote support tools.
Accurately log, categorise, prioritise and manage incidents and service requests through the IT Service Management (ITSM) platform.
Troubleshoot and resolve technical issues within agreed Service Level Agreements (SLAs).
Escalate incidents and requests to appropriate internal teams or third-party suppliers where necessary

Desktop Support

Provide support for all Carter Jonas offices and remote workers across the UK.
Support Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint and Office applications.
Diagnose and resolve hardware and software faults on laptops, mobile devices and peripherals.
Configure, deploy, rebuild and maintain end-user devices as required.

Microsoft 365 and Identity Administration

Administer user accounts, security groups and access permissions within Microsoft Entra ID (Azure Active Directory), Active Directory and Microsoft 365.

Assist with onboarding, offboarding and user access requests.
Support password resets, multi-factor authentication (MFA) and identity management processes.

Mobile Device and Endpoint Management

Support corporate mobile devices, including Apple iPhone, iPad’s.
Assist with device enrolment and management through Microsoft Intune and Mobile Device Management (MDM) solutions.

Application Support

Provide support for Microsoft 365 applications and the firm's business-critical software solutions.
Following appropriate training, provide support for specialist line-of-business applications used across the firm.

Cyber Security and Governance

Support the firm's cyber security objectives by adhering to security policies and best practices.
Assist with the identification, investigation and escalation of potential security incidents.

This job description is not exhaustive and may be required to undertake additional duties from time to time to ensure the smooth running of the IT department. Full training will be provided.

What will it take to be successful?

You will possess a professional, positive attitude and the ability to deliver clear, knowledgeable, and effective helpdesk support. You will be able to remain calm under pressure, working in a methodical and accurate manner while managing competing priorities and maintaining excellent time management skills. Previous IT experience is not essential, however strong customer service skills, a proactive approach to problem-solving, and a genuine interest in technology and IT are key requirements for success in this role.

Hours

Full time - Including 1 in 6 Saturdays

Contract type

Permanent

Location

Peterborough

Why choose us?

We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave.

As an equal opportunity employer, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you. We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients.

About us:

Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees.

Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers – our universe of client experience is among the most varied in UK property.

We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients’ future prosperity.

Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work.

Our values:

Approachable – We treat every relationship with respect, integrity, and warmth
Effective – We do what we say we will, we do it well and we are accountable
Ambitious – We are ambitious for our clients and for our firm

We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways. These competencies will aide their personal development in the business, and comprise of:

Communication - Ensures effective, clear, and relevant communications in support of business objectives
People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others
Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm’s heritage and values
Use of Technology - Modern, Agile, Digital Employee
Teamwork - Recognises the importance of working with others, to collaborate and co-operate to achieve business
Personal Effectiveness & Productivity - Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.

Apply Now

Refine Your Search

1st line support jobs in peterborough pe7

IT Service Desk Analyst

1st/2nd Line IT Support Engineer

ICT User Support Engineer

Control Room Operative

1:1 Support Assistant

Arts & Crafts Instructor

Welfare Officer

Cover Supervisor (Zero Hours)

Activity Leader

Multi Activity Instructor

Group Leader

Teacher

Assistant Camp Manager

Creative Instructor

Early Years Group Assistant

Group Leader 10+

Lifeguard

Dance & Drama Instructor

Camp Manager

Area Manager

I want to receive the latest job alerts for 1st line support in peterborough pe7

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