Customer support coordinator Work, Jobs in Peterlee, Dur (with Salaries)

Charity Services Coordinator
Age UK North Tyneside —North Shields
- Customer service
- Microsoft Office
- Administrative experience
- Referral programme
Quick apply
13d
Senior office Administrator - Facilities coordinator
Hillstar Building Management Ltd —Gateshead
- £30,000 - £32,000 a year
- Full-time
- Administrative experience
- Accounting
- In-person
- Free parking
Quick apply
Commercial Co-ordinator
Global Manufacturing Supplies (GMS) —Prudhoe
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
13d
Safety & Compliance Coordinator
Newcastle International Airport Ltd —Newcastle upon Tyne
- £33,756 a year
- Customer service
- Administrative experience
- Driving
- Free parking
- Employee assistance programme
Part Time Sales Sales Support And Media Coordinator
Embleys Estate Agents —Whitley Bay
- £26,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Flexible schedule
Quick apply
22h
Sales Coordinator
Marmax Products —Stanley
- Up to £28,668.15 a year
- Full-time
- Sales
- Customer service
- Driving
Quick apply
7d

I want to receive the latest job alerts for customer support coordinator in peterlee, dur

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near peterlee, dur

Charity Services Coordinator

Age UK North Tyneside -
North Shields

Quick apply

Job details

13 days ago

Benefits

Company pension
Referral programme

Qualifications

Customer service
GCSE
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

We’re looking for a passionate and organised Charity Services Coordinator to join our team at Age UK North Tyneside.

This is a rewarding opportunity to play a key role in supporting older people across the borough—helping them stay connected, maintain independence, and access vital services.

You’ll be at the heart of our operations, delivering excellent customer service, coordinating activities, and ensuring our services run smoothly and efficiently. You’ll be the first point of contact for our customers—supporting them via phone and email, coordinating activities, and helping our teams deliver high-quality services across North Tyneside.

You’ll also manage schedules, bookings, and service delivery logistics while building strong relationships with customers, partners, and volunteers.

Key Responsibilities

Customer & Service Delivery

Act as the main contact for customers accessing charity services
Provide a high-quality, responsive service aligned with service standards
Support customers to engage with services and maintain independence
Handle enquiries, bookings, and activity registrations
Promote services and signpost customers to appropriate support

Coordination & Administration

Manage bookings, appointments, and weekly rotas
Coordinate activities across multiple venues
Support delivery of social and wellbeing activities and day centres
Maintain accurate customer records and CRM data
Monitor attendance, participation, and income data

Stakeholder & Relationship Management

Build strong relationships with partners, providers, and volunteers
Liaise with venues to support service delivery
Support networking and research to improve local service knowledge

Compliance & Quality

Ensure GDPR compliance and accurate record keeping
Monitor performance, complete reporting, and support audits
Ensure invoices are accurate and submitted appropriately
Maintain health and safety standards and escalate issues
Support feedback collection, complaints handling, and service improvement

Team Support

Work flexibly across teams and provide cover where needed
Support workforce planning and scheduling
Contribute to team meetings and updates

Essential

GCSE (or equivalent) in English and Maths
Strong administrative experience in a busy environment
Excellent communication and interpersonal skills
Ability to build relationships with a wide range of stakeholders
Strong organisational skills and attention to detail
Confident using Microsoft Office and CRM systems
Ability to manage workloads independently and as part of a team
Commitment to delivering excellent customer service
Understanding and empathy for the needs of older people

Desirable:

Experience working in the voluntary or third sector
Experience supporting or coordinating volunteers
Experience working with older people in a community setting
Experience delivering or supporting projects to deadlines

Benefits:

26 days holiday + wellbeing day
Paid mileage & Blue Light Card discounts
Generous pension scheme
Staff referral scheme & annual thank-you events
Opportunities for development and enhanced responsibilities

Job Description is available upon request.

Quick apply

Refine Your Search

customer support coordinator jobs in peterlee, dur

Charity Services Coordinator

Senior office Administrator - Facilities coordinator

Commercial Co-ordinator

Safety & Compliance Coordinator

Part Time Sales Sales Support And Media Coordinator

Sales Coordinator

I want to receive the latest job alerts for customer support coordinator in peterlee, dur

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected