Staff engineer Work, Jobs in Petts Wood And Knoll Br5 (with Salaries)

Customer Service Advisor
Spy Alarms Ltd —Orpington
- £26,000 - £32,000 a year
- Full-time
- English
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Junior Studio Operative
Must Have Ideas Ltd —Aylesford
- Full-time
- In-person
- Free parking
- Store discount
Quick apply
IT Support Engineer
Anthropic —London
- £130,000 - £175,000 a year
- Hybrid work
- Google Suite
- Bachelor's degree
- Scripting
- Flexible schedule
9d
Anthropic Fellows Program, AI Safety & Security
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Research
- Master's degree
- Bachelor's degree
- Flexible schedule
Staff Engineer
MLabs —London
- £110,000 - £150,000 a year
- Full-time
- Master's degree
- In-person
- AI
Quick apply
Digital Solutions & Automation Engineer
LSEC —Orpington
- £52,549 - £55,182 a year
- Full-time
- AI
- Communication skills
Maintenance Painter
Rydon —Sidcup
- Full-time
- Annual leave
- Employee assistance programme
3d
Staff Infrastructure Engineer, Cluster Infrastructure
Anthropic —London
- £325,000 - £485,000 a year
- Hybrid work
- Bachelor's degree
- Mentoring
- Communication skills
- Flexible schedule
Member of Technical Staff
OpenClaw Foundation —London
- £200,000 - £300,090 a year
- Full-time
- Machine learning
- Software development
- AI
Quick apply
Backend Staff Engineer
Koinly —London
- £80,000 - £120,000 a year
- Remote
- APIs
- Typing
- AI
- Annual leave
Quick apply
Operations Manager
Safetykleen —Maidstone
- £60,000 - £72,000 a year
- 8 hour shift
- Customer service
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
Staff Engineer, iOS
AlphaSense —London
- Remote
- AI
- Communication skills
Maintenance Bank
Care UK —Sidcup
- Annual leave
- Employee discount
3d
Onsite Engineer
Transputec —London
- Up to £35,000 a year
- Full-time
- In-person
- Communication skills
- Sick pay
Quick apply
Advantage Designer
Genuit Group —Aylesford
- Full-time
- Computer literacy
- Engineering
- Computer skills
- Employee discount
- Sick pay
Staff Software Engineer, Node Infra
Anthropic —London
- £325,000 - £485,000 a year
- Hybrid work
- Bachelor's degree
- Mentoring
- Communication skills
- Flexible schedule
Staff Frontend Software Engineer
Blis —London
- Hybrid work
- Mentoring
1d
Junior Data Engineer
KMH Group —Maidstone
- Night shift
- Annual leave
Staff Backend Engineer
Monzo —London
- £130,000 - £170,000 a year
- Remote
- Engineering
- AWS
- Flexible schedule
Frontend Staff Engineer
Koinly —London
- £80,000 - £120,000 a year
- Remote
- Typing
- AI
- Annual leave
Quick apply

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Customer Service Advisor

Spy Alarms Ltd -
Orpington

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
GCSE
Case note recording
Case record updates
Internal department liaison
English
Appointment booking and call handling
Customer support
Customer interaction
Communication skills

Full job description

Customer Service Advisor

Orpington

£26,000-£32,000

COMPANY OVERVIEW

Spy Alarms are a leading security company based in the South-East. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

ROLE SUMMARY

Reporting to the Team Leader, the Customer Service Advisor is the primary point of contact for customers requiring reactive support following a fault, system issue or service concern.

The customer Service Advisor owns and coordinates the customer journey from first contact through to resolution, ensuring customers receive timely updates, clear communication and confidence that their issue is being actively managed.

Working closely with Controllers, Engineers, Technical Support and other operational teams, the coordinator ensures that fault cases are accurately logged, appointments are arranged efficiently, and customers never feel passed between departments.

The role requires strong customer service skills, attention to detail and a commitment to taking ownership of cases from start to finish.

MAIN RESPONSIBILITIES

Customer Service Advisors are the voice of reassurance when a customer experiences a fault or service issue.

They reduce customer anxiety through ownership, communication and proactive case management, ensuring every customer feels listened to, informed and supported throughout their journey.

Areas of responsibility

Take ownership of customer issues from first contact through to resolution
Be the main point of contact for customers, keeping them informed throughout
Ensure customers never feel passed between teams
Handle inbound calls and emails relating to faults and service issues
Gather the right information to help diagnose issues and book the correct engineer
Maintain accurate and detailed customer records within Dynamics
Proactively manage open cases and support the resolution of outstanding work
Book appointments efficiently, considering customer needs and operational requirements
Provide clear and comprehensive notes for engineers and Controllers
Support Controllers in delivering excellent customer service and operational performance
Order and track parts required for engineer visits
Support the progression of small works opportunities identified through service visits
Deliver a high level of service to all customers, with particular focus on Platinum and Gold accounts

KEY PERFORMANCE MEASURES

Customer satisfaction

Return visits and first-time fix rate

% Free of Charge visits

Inbound and Outbound Call Performance

Abandoned call rate

Email case backlog

Case ownership and resolution

Aged work orders

Small works conversion support

Quality of case notes

EXPECTED BEHAVIOURS

Customer-first mindset
Strong ownership and accountability
Calm under pressure
Excellent communication skills
Strong attention to detail
Proactive approach to problem solving
Collaborative team player

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

BENEFITS

Competitive Salary
Pension
Up to 25 days holiday plus bank holidays and attendance bonus of 1 day
BUPA employee assistance program
Career progression opportunities
Staff referral scheme
Company sick pay
Rewards & recognition programmes
Ongoing training
Company events
Bereavement leave
Casual dress
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Referral programme

Hours and other details about the job:

This is an office-based role with standard hours of 8.30am-5.00pm Monday – Friday and some flexibility to manage any task in hand.

NSSA Security Screening is required for this role.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking
Sick pay

Application question(s):

Do you live in or close to Orpington?
Are you working with Controllers, Engineers, Technical Support and other operational teams

Education:

GCSE or equivalent (preferred)

Experience:

Working in a reactive busy environment: 2 years (preferred)
customer service Advisor: 2 years (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

staff engineer jobs in petts wood and knoll br5

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I want to receive the latest job alerts for staff engineer in petts wood and knoll br5

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