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Centre Manager
Market Place Shopping Centre is a vital community hub on Burgess Hill's main street, serving as both a retail destination and social gathering place for local residents in West Sussex. The centre combines retail outlets and coffee shops that attract regular visitors who rely on it for daily needs and community connections.
With new letting negotiations currently underway, Market Place is demonstrating continued growth and attractiveness to prospective tenants. This expansion reflects confidence in the centre's established role as a thriving community cornerstone.
As part of the onsite team working alongside security and cleaning personnel, you'll help maintain the safe, welcoming environment that makes Market Place special to Burgess Hill residents. The collaborative approach between all staff ensures visitors feel secure and comfortable, whether running errands, meeting friends, or enjoying the social atmosphere.
Your role contributes to preserving the high operational standards that both regular visitors and potential new tenants value, supporting Market Place's continued success as Burgess Hill's central meeting point and important community asset.
We're looking for a dynamic and experienced Facilities or Shopping Centre Manager to lead the day-to-day operations of this prestigious shopping centre.
The successful candidate will have a passion for delivering exceptional customer experiences and thrives in a fast-paced environment.
Reporting to the FM Lead, the Facilities or Shopping Centre Manager will be responsible for the following key themes:
Leadership and Team Management
Lead and inspire the onsite team, line management of direct team, communicate client vision to wider team
Foster a culture of excellence, teamwork, and continuous improvement
Develop and motivate team members, ensuring they have the necessary skills and resources to carry out their roles effectively
Client Support and Asset Management
Stakeholder Engagement
Build and maintain strong relationships with local stakeholders, including retailers, local authorities, community groups, local emergency services and customers
Contribute to marketing engagement initiatives to enhance the shopping centre's reputation and community presence
Service Charge Management
Drive value for money by managing the service charge budget efficiently and transparently
Review service providers' performance in conjunction with our PPO Team & internal procedures and review service provision to maximise service quality and minimise costs
Ensure accurate financial reporting and provide updates and commentary via agreed reporting systems
KPI’s
Establish and monitor KPIs, aligning them with the shopping centre's strategic objectives and clients PMA
Regularly review performance against targets and take proactive measures to address any shortcomings
Develop innovative initiatives to optimise performance, increase footfall, and enhance the centre's commercial success
Onsite Health and Safety (H&S) Responsibility
Ensure compliance with all relevant health and safety legislation, regulations, and best practices
Implement and maintain effective occupational health and safety procedures, including risk assessments, incident reporting, and emergency planning vis JLL’s Vision system
Collaborate with external agencies and contractors to ensure a safe and secure environment for all stakeholders
Qualifications and Skills
Diploma in SCM, or Revo Place Management (preferred)
Bachelor's degree in Business Administration, Real Estate, or related field (preferred)
Proven experience in shopping centre or property management within the UK market
Strong leadership and team management skills
Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels
Sound financial acumen with experience in managing service charges
Demonstrated ability to achieve KPIs and consistently deliver results
In-depth knowledge of health and safety regulations and best practices
Proficiency in using property management systems and software
If you have a passion for retail, a customer-centric approach, and the ability to drive success in a complex and dynamic environment, we invite you to submit your application.
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Location:
On-site –West Sussex, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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