Department supervisor Work, Jobs in Pewsey, Wil (with Salaries)

Customer Care Supervisor
GS Yuasa Battery Sales UK Ltd —Swindon
- £35,662.40 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Work from home
Quick apply
4h
Ladies Fashions Department Assistant Manager/Supervisor Full Time
Bradbeers —Salisbury
- Full-time
- In-person
- Employee discount
Quick apply
Warehouse Supervisor - day shift
AIT Home Delivery —Swindon
- £30,500 a year
- Day shift
- Communication skills
Factory Supervisor
Clayton Glass —Swindon
- £40,000 - £45,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Processing Officer
Wiltshire Council —Chippenham
- £25,989 - £26,824 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
11d
Department Supervisor
Halfords —Andover
- £13.51 an hour
- Part-time
- Customer service
- Supervising experience
- Retail sales
- Store discount
- Health & wellbeing programme
3d
Supervisor of Bakery Production
Honesty - Bakery —Newbury
- £31,000 a year
- Full-time
- Supervising experience
- Bakery
- Leadership
- Employee discount
Quick apply
Production Supervisor – Dental Manufacturing
Associated Dental Products Ltd —Swindon
- £32,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
- Health & wellbeing programme
Quick apply
4d
General Manager - Live in
Mingle & Malt Ltd —Bradford-on-Avon
- £36,000 - £38,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
Quick apply
2d
Sales - Sales Advisor - UK
New Look —Salisbury
- Part-time
- Microsoft Word
Flexible Production/Warehouse Worker
TYM Seals & Gaskets —Devizes
- £12.71 an hour
- Part-time
- Warehouse experience
- Power tools
- In-person
- Free parking
Quick apply
10d
Maintenance Supervisor
Audley Group —Hungerford
- £32,000 a year
- Full-time
- Maintenance
- Project management
- Communication skills
- Employee discount
- Referral programme
5d
Sales & Visitor Experience Manager
Corn Exchange Newbury —Newbury
- £32,000 a year
- Weekend availability
- Hospitality
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
4d
Parts Supervisor - Platinum Trowbridge
Platinum Motor Group —Trowbridge
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Store discount
Quick apply
7d
Food Safety & Quality Assurance Supervisor Weekend
Rich Products Corporation —Andover
- Weekend availability
- Bakery
- Annual leave
9d
Goods In Operative
Abel & Cole —Andover
- £13.45 an hour
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
2d
Housekeeping Supervisor
Holiday Inn —Salisbury
- From £13 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
5d
Night Supervisor
Whatley Manor Hotel and Spa —Easton Grey
- Weekend availability
- Customer service
- English
- Hotel
Housekeeping Supervisor
Norton Park Hotel, Spa & Manor House —Winchester
- £13.50 - £13.91 an hour
- Bar
- Hotel
- Free parking
- Employee assistance programme
Quick apply
2d
Customer Care Supervisor
Pilgrim's Europe —Chippenham
- Full-time
- CRM software
- Customer service
- Supervising experience
Quick apply

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Customer Care Supervisor

GS Yuasa Battery Sales UK Ltd
Swindon

Quick apply

Job details

Permanent | Full-time
£35,662.40 a year
4 hours ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Management
Customer service
GCSE
Supervising experience
NVQ
Communication skills

Full job description

Job Purpose:

To focus and drive the customer service team on being the best at what they do at all times, ensuring exceptional service excellence in customer account administration and customer support.

Duties and Responsibilities:

Supervise and monitor the performance of the Customer Sales Support team to ensure 100% customer satisfaction.
Ensure that all backorders are reserved in a timely manner.
Ensure that all post delivery issues are investigated fully and in a timely manner, with credits being raised as appropriate.
Responding to and handling customer complaints.
Monitor the Grade of Service (GOS) for telephone calls and Webchat messages through Key Performance Indicator (KPI) analysis to ensure that all forms of contact are answered within performance parameters
Ensure that claims are being raised with carriers within the required timeframes (per carrier), maximising the value of credit being paid to GS Yuasa
Management of attendance times, staff holidays and staff breaks
Carry out performance reviews and report to the Customer Service Manager on any issues or concerns raised and implement Performance Improvement Plans (PIPs) if necessary
Carry out disciplinary reviews in accordance with the company handbook
To liaise with YBSUK Regional Managers on all aspects of account administration
Liaise with the Customer Service Manager regarding the Customer Sales Support team’s training needs
To create, train, review and manage the Quality Management System (QMS) customer service work procedures
Ensure that all customer associated documents and paperwork are being filed in the appropriate files
Provide reports and KPI information to the Customer Service Manager and other department managers upon request
Recruit and train new Customer Care Advisors as and when required

This is a summary job description and not in order or an exhaustive list. You should be prepared when required to undertake any work allocated to you by your manager.

Supplementary Duties and Responsibilities:
N/A

Personal Traits:

Be sales driven with good commercial awareness and work ethic
Be open minded, tolerant, flexible and strong when dealing with issues related to team members
Be capable of delegating work fairly but with authority
Have excellent interpersonal skills
Have excellent listening and communication skills with a good telephone manner
Be IT literate with a high numerate and literate level of competence
Be a good team player
Must be willing to learn new skills and take on extra responsibility when required

Experience and Qualifications:

Educated to at least GCSE / NVQ level 3 standard
NVQ Level 3 / 4 in Customer Service is preferable
Must have proven experience in supervising and focusing a team to achieve specific Customer Service and sales driven targets

Pay: £35,662.40 per year

Benefits:

Company pension
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

department supervisor jobs in pewsey, wil

Customer Care Supervisor

Ladies Fashions Department Assistant Manager/Supervisor Full Time

Warehouse Supervisor - day shift

Factory Supervisor

Processing Officer

Department Supervisor

Supervisor of Bakery Production

Production Supervisor – Dental Manufacturing

General Manager - Live in

Sales - Sales Advisor - UK

Flexible Production/Warehouse Worker

Maintenance Supervisor

Sales & Visitor Experience Manager

Parts Supervisor - Platinum Trowbridge

Food Safety & Quality Assurance Supervisor Weekend

Goods In Operative

Housekeeping Supervisor

Night Supervisor

Housekeeping Supervisor

Customer Care Supervisor

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