Customer relations representative Work, Jobs in Pinhoe, Dev (with Salaries)

Senior Employee Experience Partner
Met Office —Heavitree
- £54,515 - £75,857 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
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- Weekend availability
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- Communication skills
- Annual leave
- Employee assistance programme
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Senior Employee Experience Partner

Met Office -
Heavitree

Apply Now

Job details

Permanent | Full-time
£54,515 - £75,857 a year
13 days ago

Benefits

Annual leave
Company pension

Qualifications

Presentation skills
Business requirements
Leadership
Communication skills

Full job description

Details

Reference number

465372

Salary

£54,515 - £58,582

As our Senior Employee Experience Partner, your total reward package will be up to £75,857 annually, which includes £54,515 base pay.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

Contract type

Permanent

Business area

People Services

Type of role

Human Resources

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Exeter, South West England, EX1 3PB

About the job

Job summary

Were looking for an exceptional Senior Employee Experience Partner to help us make a difference to our planet.

As our Senior Employee Experience Partner, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week, but we would also consider applicants wishing to work a minimum of 34 hours per week and we will also try our best to consider those intending to work a job share. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

Were a force for good - focusing on our environmental and social impact
Were experts by nature - always learning and developing to do things better
We live and breathe it - putting our purpose at the heart of decision-making
Were better together - understanding partnerships and inclusivity make us greater
We keep evolving - pushing boundaries to make tomorrow better for our customers

Job description

You will lead the delivery of Employee Experience services, ensuring colleagues receive a high-quality, consistent and proactive service throughout their employment lifecycle at the Met Office.

Reporting to the Head of People Operations, the role is accountable for leading and developing a team to deliver efficient, customer-focused services across all aspects of the employee lifecycle, from onboarding through to exit. The postholder ensures services are well-managed, continuously improved and aligned to organisational priorities.

Your key duties:

Ensure delivery of the Employee Experience service meeting quality standards.
Leadership of the team as an excellent People Manager, setting clear direction and being an active part of the Employee Experience Management team.
Foster strong and respected working relationships with various stakeholders including managing the relationship with the Trade Union (Prospect), ensuring collaborative working across our organisation by supporting development of Senior Leaders and Line Managers
Inspire and deliver continuous service improvement - Drive excellence by being able to multi-task across several key people projects and championing innovative ways of working.
Be the Employee Experience expert by nature, demonstrating best practice, sound knowledge and decisive decision making across the specialism to continuously drive improvement for the service.

Person specification

Essential Criteria, skills and experience:

You are an expert by nature with demonstrable knowledge and experience of a wide range of People profession practices such as employee lifecycle, employee relations, HR systems and pay/benefits
Strong leadership and management skills demonstrating where you have managed the delivery of a quality HR service through people and made effective, timely decisions as needed
Experience of using problem solving skills at pace to scope, develop, deliver and communicate relevant people projects or update people practices
Experience of working better together with a variety of stakeholders such as peers, senior managers and trades union representatives to manage expectations and deliver effective people outcomes with quality service
You are always looking to evolve yourself and your work and can demonstrate this experience through developing new people approaches to meet business requirements.

The panel may perform a preliminary sift of the lead criteria as indicated above. We may also weight that criteria in other elements of the process.

Benefits

Alongside your salary of £54,515, Met Office contributes £15,792 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their Best Workplaces in Tech 2023, 2024 and 2025 lists, as well as their 54 Best Workplaces for Women 2023 list.

As our Senior Employee Experience Partner, your total reward package will be up to £75,857 annually, which includes:

£54,515 base pay
An outstanding Civil Service pension, with an average employer contribution of 28.97%
Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

How to apply

If you share our values, wed love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date 21/06/2026 at 23:59 with first stage interviews commencing from 29/06/2026. You will hear from us once the closing date has passed.

Using AI in your application

We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the Met Office are made by people, not AI. For more details, visit our approach to recruitment.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at [email protected].

If youre considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds dont always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible, 2 of these years must be immediately preceding the point of your application. You will need to achieve full security clearance within your first 6 months with us.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : [email protected]
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact us at: [email protected] If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission at: [email protected]

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customer relations representative jobs in pinhoe, dev

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Salary

Job grade

Contract type

Business area

Type of role

Working pattern

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About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Medical

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

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Job contact :

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