Location: Nottingham (NG8), Phoenix Park tram stop
Salary: £45,000 to £55,000 depending on experience, plus up to £40,000 annual bonus (£10,000 per quarter, based on team performance)
Reporting to: Director of Client Success and Performance
About ReviewSolicitors
ReviewSolicitors is the UK's largest legal review platform, helping people choose the right law firm based on genuine client feedback. By empowering clients to make more informed decisions, and law firms to grow through transparent reviews and improved service, we're changing the face of the legal sector.
We're a fast-growing legal tech company with a strong internal culture and a real passion for performance, innovation, and impact.
Role Overview
We are seeking an experienced Sales Operations and Performance Manager to lead the performance, development, and operational excellence of our commercial leadership layer. This role combines B2B sales leadership with call centre management, overseeing our outbound, SaaS sales, and account management functions.
Reporting to the Director of Client Success and Performance, you will be accountable for driving revenue growth, hitting KPIs across all commercial teams, and maintaining high standards of professionalism, compliance, and coaching across a multi-layered sales environment.
This role suits a proven B2B sales leader with strong call centre management experience and a track record of driving operational excellence through team leaders.
The Teams You'll Oversee
- Sales Coordinators, outbound, telephone-based appointment bookers generating qualified opportunities for the wider sales function.
- Business Development Managers, SaaS sales professionals delivering Zoom-based product demonstrations and closing new business.
- Account Managers, relationship leads managing our premium law firm clients, focused on retention and growth.
Key Responsibilities
Leadership of Team Leaders. Directly manage and develop the team leaders running each of the three commercial functions. Foster strong leadership capability and ensure alignment with company goals.
Call Centre and Sales Performance Management. Oversee daily performance across outbound, demo-based, and account management activity, ensuring KPIs, call quality, conversion rates, and revenue targets are consistently achieved.
KPI and Target Accountability. Monitor and analyse performance metrics, working with team leaders to address gaps, motivate teams, and celebrate success.
Sales Process and Compliance Oversight. Ensure all sales activity adheres to company standards, legal requirements, and internal guidelines through effective team leader oversight.
CRM and Sales Operations. Own the operational integrity of our sales systems, including CRM hygiene, pipeline reporting, and process automation, partnering with team leaders to drive efficiency.
Reporting and Insights. Deliver clear, actionable performance reports to the Director of Client Success and Performance, identifying opportunities to optimise sales operations.
Cross-Department Collaboration. Work alongside leadership in Marketing, Product, and Customer Success to drive aligned business objectives.
Training and Development. Partner with Learning and Development and your team leaders to support onboarding, coaching, and continuous improvement.
What We're Looking For
B2B Sales Leadership (Essential). Proven experience in B2B sales leadership with strong knowledge of consultative sales and customer acquisition strategies.
Call Centre Management (Essential). Solid experience managing or overseeing outbound or inbound call centre operations, including KPI management, call quality, and coaching at scale.
Management of Managers (Essential). Minimum 3 years' experience managing team leaders or supervisors within sales or commercial functions.
Results-Oriented and Data-Driven. Comfortable driving performance using KPIs and pipeline metrics, and skilled at coaching leaders to improve outcomes.
CRM and Sales Ops Tools. Hands-on experience with CRM platforms and sales operations tooling, with a track record of improving process and reporting.
Process Improvement and Compliance. Ability to implement and enforce sales process standards and compliance across multiple teams via leadership channels.
Communication and Influence. Strong communicator, able to engage at all organisational levels and provide effective coaching to managers.
A background in training and development would be a bonus.
Bonus Structure
Up to £40,000 per year (£10,000 per quarter), based on team performance against agreed targets.
Benefits
- Flexitime, flexible working hours to suit your schedule
- In-house chef, free, freshly prepared lunches every day
- Company away trips, fully funded to celebrate success
- Regular social events and team activities
- 25 days annual leave plus bank holidays
- Company pension
- Free on-site parking
Working Hours and Conditions
Initial schedule (first month): Monday to Thursday 09:00 to 18:00, Friday 09:00 to 16:00.
Flexible hours (after four weeks): start time between 07:30 and 09:30, 8 hours Monday to Thursday, 6 hours Friday, with an optional 30-minute or 1-hour lunch break.
Location: office-based at Phoenix Park tram stop, Nottingham.
Apply Now
Are you a commercial leader who thrives on driving performance through strong team leaders, and has the call centre and B2B sales credentials to back it up? We'd love to hear from you.
Join ReviewSolicitors and help shape the next phase of growth in one of the UK's fastest-moving legal tech businesses.
Experience Required
- B2B Sales Leadership: 3 years (required)
- Call Centre Management: 2 years (required)
- Management of Managers: 3 years (required)
- CRM and Sales Ops Tools: 1 year (preferred)
Job Type: Full-time, Permanent
Pay: £45,000.00-£55,000.00 per year
Benefits:
- Canteen
- Discounted or free food
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
Work Location: In person
