Senior client services Work, Jobs in Pirbright, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
4d
Travel Consultant
Trailfinders —Guildford
- £44,000 - £49,000 a year
- Sales
Meetings & Events Senior Coordinator
Coppid Beech Hotel —Bracknell
- £29,500 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Free parking
- Employee assistance programme
Quick apply
Business Consultant
Actica Consulting —Guildford
- Full-time
- Hybrid work
- Communication skills
Quick apply
Project Manager
CGI —Leatherhead
- Full-time
- DevOps
- Agile
- Communication skills
Quick apply
Trainee Care Coordinator
Rebound Care and Support Ltd —Camberley
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Driving
- Free parking
Quick apply
18h
Project & Contract Coordinator
Coombes Forestry Ltd —Upper Meon Valley
- From £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Quick apply
2d
Senior Client Success Manager
DXC Technology —Farnborough
- Full-time
7d
Female Senior Support Worker
Life Charity —Bracknell
- £14,154.40 a year
- Part-time
- Administrative experience
- IT
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Marketing Assistant
LGFL Ltd —Reading
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
1d
Travel Sales Consultant
Trailfinders —Reading
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Junior Lighting Designer
Future Light Design Ltd —Leatherhead
- Full-time
- AutoCAD
- Customer service
- In-person
Quick apply
14d
VAT Advisor
RBCVAT Limited —Reading
- £45,000 - £60,000 a year
- Full-time
- In-person
- Tax experience
Quick apply
9d
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Production Support Analyst
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
8d
Senior Administrative Support Assistant
GB Maintenance Solutions Ltd —London
- £25,600 - £29,950 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Senior Sales Manager
All Emergency Services Ltd —Croydon
- £47,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
14d
Senior Property Manager
LRG —Camberley
- £29,500 a year
- Monday to Friday
- Hybrid work
- Driving
- Organisational skills
- Time management
- Employee discount
Quick apply
11d
Property Manager
Mandeville Property Management —Chipstead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Management
- English
- Office experience
- Work from home
- Referral programme
Quick apply
10d
Mobility, Client Services, Senior Advisor
bp —Sunbury
- Full-time
- Hybrid work
- Travel
- In-person
- Relocation assistance
1d

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senior client services jobs near pirbright, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
4 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

senior client services jobs in pirbright, sry

Customer Service Manager

Travel Consultant

Meetings & Events Senior Coordinator

Business Consultant

Project Manager

Trainee Care Coordinator

Project & Contract Coordinator

Senior Client Success Manager

Female Senior Support Worker

Marketing Assistant

Travel Sales Consultant

Junior Lighting Designer

VAT Advisor

Key Account Manager

Production Support Analyst

Senior Administrative Support Assistant

Senior Sales Manager

Senior Property Manager

Property Manager

Mobility, Client Services, Senior Advisor

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