Head of operations Work, Jobs in Pitstone, Bkm (with Salaries)

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment
Affinity Water —Hatfield
- £65,000 a year
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Head of Performance and Improvement
Affinity Trust —Thame
- £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Leadership
Quick apply
Head of Property Operations
Hightown Housing Association —Hemel Hempstead
- £89,916 a year
- Hybrid work
- Customer service
- Continuous improvement
- Contracts
- Annual leave
10d
Territory Manager - North of England M62 Corridor
Nestlé Health Science —Tring
- £36,000 - £45,000 a year
- CRM software
- Analysis skills
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
General Manager – General Surgery & Services
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £66,582 - £77,368 a year
- Full-time
- Business development
- Annual leave
7d
ID & Vetting Coordinator Opportunities (Permanent & Fixed Term)
easyJet —Luton Airport
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Quality control
- Annual leave
HR Manager
Copart —Bedford
- Remote
- Presentation skills
- Continuous improvement
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Hotel Operations Manager
De Vere Latimer Estate —Chesham
- £50,000 - £55,000 a year
- Full-time
- Bar
- Hotel
- Team management
- Employee assistance programme
- Employee discount
Quick apply
New Business Project Manager - CAMM Family
MBDA —Stevenage
- £40,000 - £64,000 a year
- Overtime
- Hybrid work
- Management
- Project management
- Free parking
Quality Manager
Medik8 —Aylesbury
- £50,000 - £60,000 a year
- Continuous improvement
- Quality control
- In-person
- Employee discount
Quick apply
Emergency Preparedness, Resilience and Response (EPRR) Officer
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £39,959 - £48,117 a year
- Full-time
- Teaching
- Flexible schedule
9d
Head of FM Key Accounts
PHSGroup —Milton Keynes
- Remote
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Employee discount
Senior Director, Head of Global Logistics
CSL Seqirus —Maidenhead
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Business
Business Administration Officer
Luton Town Football Club —Luton
- Salesforce
- Writing skills
- Microsoft Office
Building Manager (FULL TIME)
Manor Coliving Ltd —Potters Bar
- £38,000 - £45,000 a year
- Weekend availability
- Management
- Plumbing
- Front desk
- Flexitime
Quick apply
3d
Head of F&B Strategy
TravelodgeHotels —Thame
- Up to £120,000 a year
- Hybrid work
- Bar
- Employee discount
Quick apply
Head of Food and Beverage Operations
Haven —Hemel Hempstead
- Part-time
- Fast casual restaurant
- Restaurant management
- Data analysis skills
- Employee discount
Quick apply
Intelligence and Incident Response Co-ordinator
Wilson James —Milton Keynes
- £14.58 an hour
- Customer service
- Data analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Production Planner
Medik8 —Aylesbury
- £38,000 - £42,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
- Employee discount
Quick apply

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head of operations jobs near pitstone, bkm

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

Affinity Water -
Hatfield

Apply Now

Job details

Permanent
£65,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Stakeholder liaison
Continuous improvement

Full job description

Affinity Water have an exciting opportunity available and are recruiting for a Customer Transformation Lead - Smart Meters on a 6/12 Month Secondment in our customer experience team.

The Role:

As a Customer Transformation Lead - Smart Meters, you will be accountable for shaping the vision against the strategic direction for end-to-end customer journeys including the design, performance and continual improvement.

You will help shape, design and deliver product features within your specialised area for a new billing platform and new operation model. Working closely with the Head of Experience Delivery and cross-functional teams, you will translate customer, operational and regulatory requirements into a clear target journey vision and supporting product capabilities, ensuring solutions align to end-to-end outcomes.

In addition, the role will manage two direct reports responsible for the existing Smart Metering programme, providing oversight of the current customer experience. This includes ensuring journeys, processes and communications are effectively managed and continuously improved, with alignment across operational delivery and performance insight used to drive improvement and manage risk.

What you'll be doing:

Taking ownership of the to-be state and vision for Metering within a large transformation programme for both the customer experience and operating model.
Lead the definition of the standards for the journey and service design.
Use qualitative and quantitative insights to prioritise scope to provide customers and the business with the highest value vs effort.
Act as the focal point for all teams contributing to the Metering future state, ensuring alignment across technology operations and customer experience.
Manage the ongoing smart metering programme customer experience, small change.
Ensure smart metering customer communication and behavioural change campaigns are aligned with Marketing & Communications.

What you'll need:

Experience working in a change, transformation, service improvement or product delivery environment.
Experience contributing to the design or improvement of customer journeys, services or operational processes.
Demonstrable experience of engaging and influencing internal and external stakeholders.
Ability to think strategically about customer journeys while remaining comfortable working within delivery teams.
A strong customer focus, ensuring decisions balance customer needs, operational practicality and regulatory requirements.

Advert Closing Date: 23/6/26

Benefits:

Hours of work: 08:30am - 17:00pm (Mon - Thurs) 08:30am - 16:30pm (Friday) minimum 2 days in the office.
Standby: 1 in 6 (Separate to salary)
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

Apply Now

Refine Your Search

head of operations jobs in pitstone, bkm

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

Head of Performance and Improvement

Head of Property Operations

Territory Manager - North of England M62 Corridor

Head of Professional Services

General Manager – General Surgery & Services

ID & Vetting Coordinator Opportunities (Permanent & Fixed Term)

HR Manager

Hotel Operations Manager

New Business Project Manager - CAMM Family

Quality Manager

Emergency Preparedness, Resilience and Response (EPRR) Officer

Head of FM Key Accounts

Senior Director, Head of Global Logistics

Business Administration Officer

Building Manager (FULL TIME)

Head of F&B Strategy

Head of Food and Beverage Operations

Intelligence and Incident Response Co-ordinator

Production Planner

I want to receive the latest job alerts for head of operations in pitstone, bkm

Explore jobs in more locations

Affinity Water have an exciting opportunity available and are recruiting for a Customer Transformation Lead - Smart Meters on a 6/12 Month Secondment in our customer experience team.

The Role:

As a Customer Transformation Lead - Smart Meters, you will be accountable for shaping the vision against the strategic direction for end-to-end customer journeys including the design, performance and continual improvement.

What you'll be doing:

Benefits:

Disability Confident

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