Help desk lead Work, Jobs in Plymouth, Dev (with Salaries)

IT Supervisor
Dunbia —Launceston
- Full-time
- English
- Windows
- IT
- Annual leave
- Employee assistance programme
14d

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IT Supervisor

Dunbia -
Launceston

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Job details

Permanent | Full-time
14 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

English
Windows
IT support
IT
Communication skills
Time management
Help desk

Full job description

Overview:

About Us

The Dawn Meats Group is one of Europe’s leading food processing companies and operates as Dunbia in the UK. This is an exciting opportunity to join a company who have a desire to produce better food naturally.

The Opportunity

We are currently seeking an experienced and proactive IT Supervisor to join our team at the Launceston production facility. This is a hands-on role, critical to ensuring the smooth operation of all site IT systems and supporting production efficiency through high-quality, client-focused service.

What We Offer

Competitive Salary
Company Laptop & Mobile Phone
Paid Holidays
On-site Parking
Life insurance policy
Employee Assistance Program
Pension Scheme

Apply Today

If you’re ready to take on a dynamic role in a busy IT environment and contribute to the success of a leading food production business, we’d love to hear from you.

Dunbia – Naturally Better

Responsibilities:

Lead the implementation of Group IT initiatives at site level.
Manage and maintain IT infrastructure including networks, servers, and security systems.
Diagnose and resolve system issues promptly to minimise downtime.
Provide expert support for hardware and software (PCs, laptops, printers, phones).
Configure and install IT solutions and manage user accounts, backups, and security.
Ensure production systems and factory terminals are fully operational.
Collaborate with Maintenance to replace failed hardware and restore functionality.
Configure new products on factory terminals and ensure label compliance.
Plan and execute system upgrades with minimal disruption.
Evaluate software updates and consult with production teams on added functionality.
Promote proper hardware care and barcode quality standards.
Act as the primary on-site IT contact, offering guidance and training to users.
Foster strong relationships across departments and support basic IT needs.
Uphold help desk KPIs and deliver exceptional customer service.
Manage resolution of business-critical system issues and communicate updates.
Participate in cross-functional projects (IT, LEAN, telecoms).
Collaborate with IT Management on policies, systems, and innovation.
Manage IT procurement within budget and Capex guidelines.
Prepare reports and summaries for site leadership.
Champion continuous improvement and manage IT system changes.
Provide emergency IT support outside standard hours when required.

Qualifications:

About You

Essential Skills & Experience:

Previous experience in IT support within a production or manufacturing environment.
Strong technical knowledge of networks, servers, and security systems.
Familiarity with hybrid cloud, data centres, and on-site technologies.
Excellent communication skills and fluency in English.
Strong time management and prioritisation skills.
Ability to work independently and collaboratively in a fast-paced setting.

Technical Skills

Help Desk Support & Management
Windows Environment Administration
Call Management Systems
Network & Printer Support

No company sponsorship is available to overseas applicants for this position

Apply Now

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