Job title: Family Support Worker
Location: Central Plymouth
Hours: 37.5 hours per week (3x12.5 hour day shifts, working from 8:00am-21:00 on a rolling rota)
Contract type: Full Time, Permanent
Salary: £26,228 gross per annum
Job Ref: JA202611
Role summary:
As a Family Support Worker, you will contribute to a comprehensive assessment of parenting for families living at Jasmine Mother & Child. You will be responsible for monitoring & supervising parents where necessary in the care of their children.
About Trevi:
Trevi is an award winning women’s charity in Plymouth. For more than 30 years, we have worked alongside women across the city, providing specialist, gender-specific support through some of life’s toughest moments.
Our services span residential centres, a women’s centre and outreach programmes. Together, they create clear pathways from crisis to safety, stability and independence. We also campaign for change and contribute to the national voice working to end violence against women and girls.
Honesty, integrity, aspiration and compassion are the centre of everything we do
What we offer:
Many people come to Trevi because they want their work to mean something. Here, every role contributes to something bigger - supporting women to find safety and rebuild their lives, while helping Trevi challenge inequality and work for a fairer future across Plymouth.
As well as meaningful work, we offer:
- 5 weeks holiday plus bank holidays (pro rata) per year
- A day off on your Birthday
- Long service recognition award – an additional day off at 5, 10, 15, 20 & 25 years’ service plus a one-off payment for each of these milestones
- An enhanced Company sick pay scheme
- An interest free parking permit payment plan
- An Employee Assistance Programme with the UK’s leading provider
- Contributions to your NEST Pension
- Trevi is a Real Living Wage employer
- Extensive Learning and Development opportunities relevant to your role
- Access to a Blue Light Card offering discounts, savings and rewards across thousands of UK brands
About the Trevi service
As a Family Support Worker, you will work within our Jasmine Mother & Child Residential Family Centre setting which is a CQC-regulated and Ofsted-registered residential family centre. Women can access pregnancy stabilisation support, or live with their children while addressing substance use, trauma, mental health needs and wider family pressures. The service provides structured support and parenting assessments, helping mothers stabilise, stay in recovery and strengthen safe relationships with their children.
About the role:
This role focuses on supporting women in achieving and sustaining their recovery from substance use, including addressing the issues underlying their use, alongside building recovery capital for the future and modeling trauma informed practice with a person-centred approach
What you will do:
- Ensure Safeguarding Policies are adhered too by staff and beneficiaries and to appropriately raise concerns with the FSW Team Leader
- Help support parents to acquire the skills of parenting and independent living in terms of role modelling, advice and guidance in line with statutory guidance and Trevi policies and procedures
- Provide regular specific and targeted feedback to parents regarding their parenting and progress in placement
- Monitor & supervise parents where necessary in the care of their children both on site and out in the community including appropriate and compliant use of CCTV to observe women and their families
What you will bring:
- Experience of working in a CQC or OFSTED regulated setting
- Robust working knowledge of Safeguarding policies and procedures and the ability to respond appropriately to any concerns
- Excellent verbal and written communication skills
- Ability to maintain clear professional boundaries
- Strong communication and organisational skills
This role would suit someone who:
- Is comfortable working in a child and family support work in a residential setting
- Has excellent understanding of the principles of high-quality, person-centred care and support and non-discriminatory care practice
- Has an NVQ L3 in Children and Young Peoples Workforce Diploma or a willingness to work towards
- Is reliable and professional
Safeguarding:
Employment is subject to an Enhanced DBS check; the cost of which will be reimbursed by Trevi.
Equality & diversity:
This role is open to women only under Schedule 9, Part 1 of the Equality Act 2010.
Trevi is an equal opportunities employer. We encourage applications from women from diverse backgrounds, communities and experiences.
Apply here:
If this sounds like the right role for you, we’d love to hear from you.
Closing date: Monday 7th September at midday
Interviews to be held w/c 14th September
To apply, please download and complete the application form from our website:
Jobs - Trevi
Alternatively, you can collect an application form from our Women’s Centre, 29 Sutherland Road, Plymouth, PL4 6BW, Monday to Friday, 9.30am to 4.30pm.
Completed forms can be emailed to [email protected] or returned to the Women’s Centre.
Important information
In line with our safer recruitment policy, we are unable to accept CVs submitted via Indeed or recruitment agencies. All applicants must complete a Trevi application form.
We are unable to offer visa sponsorship for this role. Applicants must already have the right to work in the UK.
Previous applicants need not apply.
We may close this vacancy early if a suitable candidate is appointed. We encourage you to apply promptly.
Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted. If you have not heard from us within two weeks of the closing date, please assume your application has not been taken forward on this occasion.
Pay: £26,228.00 per year
Benefits:
- Casual dress
- Health & wellbeing programme
- Store discount
Ability to commute/relocate:
- Plymouth PL4 6DR: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- child and family support work in a residential setting: 1 year (required)
- writing records using an electronic case management system: 1 year (required)
- working in a CQC or OFSTED regulated setting: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
